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Merchant One has a rating of 1.0 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Merchant One ranks 123rd among Payment Processing sites.
Without doubt this is the worst merchant company I have ever had
The misfortune to deal with!
Full disclosure everything started out pretty well
I would submit an American Express card from my customer and they would process it within about 72 hours charging me a nominal fee of about 3 1/2% ( as promised)
So that's what I signed up for a little did I know this was a perfect bait and switch?
So recently I charged another American Express card and this time I was charged 9%.?
My phone calls were useless you're on hold for 45 minutes if you're lucky before they cut you off?!
I was dealing with Kira Grissett and then her associate Felix Thompson and both of them giave me nothing but lip service but in the end were either totally incompetent or deliberately miss -lead me?
I have been in my business for 30+ years and I've never been treated in such a disgusting fashion
I know they strive for those rave reviews to help secure a possible raise well if their boss reads this I hope he/ she realize how poorly they treat their customers?
I waited 14 days for this thing to process before I got any monies not to mention the exorbitant fees attached.
If you can find another merchant company my suggestion is... run don't walk my next course is to the Better Business Bureau these big tech companies try and bully the little guy and unless someone stands up they get away with it I've been in my own business for 30+ years and I'm not going to take it anymore
Larry K NJ
Tip for consumers:
This is a so called merchant company that is handling credit cards. Why they need almost a month instead of 3-5 work days at most is inexcusable?
I started a mail order business and this vendor was refered to me. After two months I decided not to continue the mail order business, and requested that they cancel the service. They said there would be a small cancelation fee; but did not inform me as to how much. They went into my business account and drew out $850 as a cancelation fee. When you see this company you should RUN AWAY AS FAST AS POSSIBLE. There are many honest companies out there, but certainly not this one. Remember the name: Merchantone
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