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Moonpay.com has a rating of 1.0 star from 4 reviews, indicating that most customers are generally dissatisfied with their purchases.
My worst experience of all time is dealing with Moonpay. I lost a lot trading with them, plans down the drain and they won't stop pressuring for more funds but they won't allow my own withdrawal. I read a review about them on a forum and how (Solvlyin) via telegram was able to get money back from them. I reluctantly reached out and i can say it was the best thing i ever did to help myself. I got refund in just few weeks of works. Please don't lose hope!
This is unfortunately a "trade and cry" platform because no matter how much you put in, you will still not be able to withdraw, same was my case, took me weeks before i realised have been scammed after sending dozens of mails to them
Tip for consumers:
Special thanks to GVR for successfully helping me out with the problem i found myself in cause of this crooks. I reached out to them through this re-direct lin-k ' rb.gy/2aa62v ' and left a complaint on their websit-e . It was the best help i could ever get..
I made a purchase of BTC via the moonpay app and it went into my moonpay wallet. All good. 5 days later I check in to see how my little investment is doing and find my wallet is totally empty with a balance of $0.00
Help desk were useless and told me that I had moved my BTC to another wallet which I had not done and wouldn't know how to even if I wanted to do that. That was where their "help" ended. Was given the same explanation over and over, I had moved it and they can't help further.
So that's it, my BTC/funds have gone and they take ZERO responsibility for it. I'll be taking further action via my Bank and VISA, see how I go.
Tip for consumers:
DO NOT trust this company with CC details. Avoid.
I have it on good authority that Moon pay is in partnership with scammers and scam websites, one in particular known as Toplefinancials uses Moon pay amongst other payment portals to syphon funds from its victims. The good news is an Australian Cybersecurity company got on to them after they scammed a high-profile individual (name withheld to avoid litigation) who was hell bent on getting back his money, they traced his funds to two different wallets and got it back in a matter of days. I am trying to get info on whether they have tracked down the people behind it, i hope they do! Fundretrieversdotcom also has brought down their website to stop them from further scamming people. Be careful out there! DO NOT USE MOONPAY
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