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Muchmachine.en.alibaba.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Muchmachine.en.alibaba.com ranks 138th among Building Construction sites.
O. The excavator was to have a three cylinder water cooled EPA certified Yanmar Diesel engine, when the excavator arrived it had a single cylinder air cooled Chinese made Koop Diesel engine. None of the additional specifications were met. The excavator has 30% less horsepower is narrower is shorter and lighter than the excavator I was quoted. When I received the excavator on 6/30/2021 I immediately notified the salesperson of the engine discrepancy. After several days the manufacturer replied that the Koop engine has good function. I responded that since I did not order a Koop that didn't matter. Within a few days I notified alibaba of the problem. Neither Shandong Jiesheng or Alibaba have been very helpful. It has now been five and a half months about 60 messages back and forth to get nowhere. My advice is if you buy anything fairly expensive from China do not pay until your product has been verified. If you count on Alibaba to protect you with their "Trade Assurance" you may be sorely disappointed. In my opinion Shandong Jiesheng and Alibaba have dealt with me dishonestly. Additionally the manufacturer supplied me with fictitious serial numbers and an EPA compliance document for the Yanmar engine that were submitted to customs. Be careful
O. The excavator was to have a three cylinder water cooled EPA certified Yanmar Diesel engine, when the excavator arrived it had a single cylinder air cooled Chinese made Koop Diesel engine. None of the additional specifications were met. The excavator has 30% less horsepower is narrower is shorter and lighter than the excavator I was quoted.
When I received the excavator on 6/30/2021 I immediately notified the salesperson of the engine discrepancy. After several days the manufacturer replied that the Koop engine has good function. I responded that since I did not order a Koop that didn't matter.
Within a few days I notified alibaba of the problem. Neither Shandong Jiesheng or Alibaba have been very helpful.
It has now been five and a half months about 60 messages back and forth to get nowhere.
My advice is if you buy anything fairly expensive from China do not pay until your product has been verified. If you count on Alibaba to protect you with their "Trade Assurance" you may be sorely disappointed.
In my opinion Shandong Jiesheng and Alibaba have dealt with me dishonestly.
Additionally the manufacturer supplied me with fictitious serial numbers and an EPA compliance document for the Yanmar engine that were submitted to customs.
Be careful
Tip for consumers:
I believed Alibaba was reputable from reviews I had read. I found that the make it almost impossible to prosecute a complaint.
Do not rely on Alibaba.
Remember that if you get stuck you have no recourse inChina.
Products used:
The excavator was imported with the intent to sell and import more. I am unable to market because it is a violation of EPA regulations.
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