• Muunel

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Overview

Muunel has a rating of 4.94 stars from 16 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Muunel most frequently mention customer service. Muunel ranks 40th among Eyeglasses sites.

  • Service
    9
  • Value
    9
  • Shipping
    7
  • Returns
    7
  • Quality
    7
How would you rate Muunel?
Top Positive Review

“Truly unique Collection”

Samiyah S.
9/5/21

I like the fact that they have provided such a nice collection of glasses for their customers. Their collection is truly unique than other brands and I can certainly feel the retro inspired designs. I ended up ordering 2 units instead of one. Simply couldn't resist.

Reviews (16)

Rating

Timeframe

Other

Thumbnail of user samiyahs
1 review
1 helpful vote
September 5th, 2021

I like the fact that they have provided such a nice collection of glasses for their customers. Their collection is truly unique than other brands and I can certainly feel the retro inspired designs. I ended up ordering 2 units instead of one. Simply couldn't resist.

Service
Value
Shipping
Returns
Quality
Thumbnail of user philiph464
2 reviews
1 helpful vote
March 24th, 2022

This is one of the best options for you if you are looking for a pair of prescription glasses. The glasses are of top quality. They were thin, and the visuals were crisp. It was like I was viewing the world through a 4K screen.

Value
Thumbnail of user louisp254
1 review
1 helpful vote
October 6th, 2021

I can only say that the glasses are got are better than any other glasses I have. The lens is very thin and provides crystal clear vision. I can spot things more easily which was a challenge with the glasses I used to wear earlier.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gennal3
1 review
1 helpful vote
June 1st, 2021

Consistently good service and next-day delivery is as promised, even during the sale period. Also prompt refund service.

Thumbnail of user michaelp3825
1 review
1 helpful vote
October 1st, 2021

I was really pleased with their accurate customization of the lenses according to my needs. They adopted a really thorough process which took me about half an hour to complete. They are worth a try and I recommend that people who are usually on the lookout for a new pair of glasses opt for them for their next purchase.

Thumbnail of user hamzas44
2 reviews
0 helpful votes
May 30th, 2021

Very good customer service. Right away you have someone in the chat who helps you with everything you need. I had to change a size and the customer service is excellent, being just a chat.

Thumbnail of user lyrac7
1 review
1 helpful vote
August 4th, 2021

I ordered and received my glasses within 7 days. Perfect glasses. Perfect service!
Highly recommended...

Service
Value
Shipping
Returns
Quality
Thumbnail of user madeleinew29
1 review
1 helpful vote
May 30th, 2021

I would like to commend the services of Raphael at the muunel.com store. He was thoroughly competent, thoughtful, and extremely polite in dealing with the matter, and I can only say Thank You to muunel for your wonderful staff, and the incredible service you offer.

Thumbnail of user sarraht
2 reviews
1 helpful vote
March 17th, 2022

Everything about them seems impressive. The website is convenient to get through, the designs are unique and jaw-dropping, the product quality is top-notch, and the customer service is incomparable. I had a great experience with them and would purchase from them again.

Service
Value
Thumbnail of user kellys1154
1 review
1 helpful vote
June 23rd, 2021

Ordered glasses online last week and the free delivery was fast and the gift packaging is amazing. I love muunel designs and their customer service!

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Value
Shipping
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Thumbnail of user maiseyr2
1 review
1 helpful vote
October 6th, 2021

I got myself a pair of prescription glasses and I am thoroughly satisfied with the quality I am provided at such a cheap price. The visuals are crisp and the lens feels less strenuous for the eyes as well.

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Value
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Thumbnail of user stellaa69
1 review
1 helpful vote
October 6th, 2021

The choices they are providing are extensive. They seriously deserve much more recognition than they are currently getting and I'm pretty sure they are going to go big in no time.

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Value
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Thumbnail of user naomip86
1 review
1 helpful vote
July 28th, 2021

I ordered my glasses, and they were shipped within 3 days, which really
Surprised me. The only problem is they shipped the glasses via USPS First
Class. After waiting a week with no updates to the tracking number, i called
Customer service. The rep was extremely helpful and said they would send an
Inquiry to USPS and if the package doesnt move within 48 hours they will make
A new pair of glasses and ship them next day air ups. Well you guessed it,
Muunel sent the next day air glasses 2 days later. The quality of the glasses are
Superb for the price you pay, and honestly they are pretty much equal to MUCH
More expensive glasses.

Service
Value
Shipping
Returns
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Thumbnail of user jivaw1
1 review
1 helpful vote
May 25th, 2021

Brilliant top service, handled my exchange super fast and kept me informed the whole way, Can recommend it to you

Thumbnail of user mariag1767
2 reviews
2 helpful votes
September 24th, 2021

I ordered a lens from them which was of the wrong size which was my mistake entirely. I contacted their customer service and they readily started the replacement process. My replacement order arrived 3 days later. I am
Thoroughly enjoying the product.

Thumbnail of user alishaw103
2 reviews
4 helpful votes
March 18th, 2022

The designs they offer are superb, and I had difficulty settling on one since I am on a budget. But I will go back and get a few more designs this coming month

Service

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