• My Hot Mercedes

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Overview

My Hot Mercedes has a rating of 1 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. My Hot Mercedes ranks 405th among Auto Accessories sites.

How would you rate My Hot Mercedes?
Top Critical Review

“Customer service lies, send parts that don't fit, then charge 30% restocking fee to return the item.”

Allisa P.
4/20/15

I placed my order on the phone and was assured that the headlight I ordered would fit my car. After driving to the dealership and paying them almost $200 in labor fees I was told the headlight was for a different model car than mine. I complained to myhotmercedes and they said to ship it back. So I mailed it back on my dime. About 2 weeks after sending yhethe item back I contacted them about my refund. I was told I was going to be charged a 30% restocking fee. I explained that their customer service representative had promised that the part would fit my car. They told me no exceptions I had to pay the 30% restocking fee on the price of the item, tthe shipping, and the sales tax (which I was illegally charged, since I'm in Oregon it was illegal for them to charge me sales tax). I finally took it up with my Capital One credit card who ruled in my hotmercedes favor and told me I would have to pay the fee. I explained that the also illegally charged me sales tax. That is when the Capital One representative got rude and told me the cgargeback case was closed and I couldn't do anything about it. I told them to go ahead and turn the bill over to collections because they weren't going to see a dime from me. So I took a hit on my credit score in order to not let this company rip me off and I was still out nearly $200 in labor, and my headlight was still broken.

Reviews (3)

Rating

Timeframe

Other

Thumbnail of user allisap
13 reviews
221 helpful votes
April 20th, 2015

I placed my order on the phone and was assured that the headlight I ordered would fit my car. After driving to the dealership and paying them almost $200 in labor fees I was told the headlight was for a different model car than mine.

I complained to myhotmercedes and they said to ship it back. So I mailed it back on my dime. About 2 weeks after sending yhethe item back I contacted them about my refund. I was told I was going to be charged a 30% restocking fee. I explained that their customer service representative had promised that the part would fit my car. They told me no exceptions I had to pay the 30% restocking fee on the price of the item, tthe shipping, and the sales tax (which I was illegally charged, since I'm in Oregon it was illegal for them to charge me sales tax).

I finally took it up with my Capital One credit card who ruled in my hotmercedes favor and told me I would have to pay the fee. I explained that the also illegally charged me sales tax. That is when the Capital One representative got rude and told me the cgargeback case was closed and I couldn't do anything about it. I told them to go ahead and turn the bill over to collections because they weren't going to see a dime from me.

So I took a hit on my credit score in order to not let this company rip me off and I was still out nearly $200 in labor, and my headlight was still broken.

Thumbnail of user rogerg1
1 review
2 helpful votes
April 4th, 2011

THEY SOLD ME WROND PARTS THE FRIST TIME, ON MY SECOND ORDER SOLD ME A USED WING WHEN PURCHASED A NEW PART 1200. 00 AND ONE MONTH LATER STILL WAITING ON PARTS NO MANAGER WILL TAKE MY CALL THIS IS A RIP OFF COMPANY

Thumbnail of user chrisc7
1 review
2 helpful votes
November 17th, 2009

They ripped me off. Sold me a part that would not fit my car and refused to take it back and refund my money.

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About the business

We carry all types of Mercedes Benz Parts and accessories. We have several Mercedes accessory part options, custom wheels and other aftermarket parts. We carry body parts, performance parts and more. All at the best possible prices!

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