MyThedaCare

Tried logging in several times using MyChart with there latest two factor identification, which requires a text code be sent to authorize access. The text code wasn't sent despite trying over a dozen times, talking to MyChart support and talking to the hospital staff. There is a bug in the app that requires a resolution.

Had a physical and my company covers 100%. That was until Thedacare ran a test without asking and even providing feedback on the results. Called twice for explanation and did not hear back from Doctor or service. Bill was not paid as I did not receive any information. They send me to collection. No choice but to pay bill and protect my credit.

After we moved back to Wisconsin from CA after 31 years (to live by family again, NEVER for the weather), I became a patient/client with mainly doctors from ThedaCare, which I believe is a group of providers, clinics and hospitals in the Wisconsin area. Their patient portal or access tool is "MyThedaCare.org". The computer system they use is EPIC. If you see a ThedaCare physician, YOU NEED TO CREATE ACCESS TO THEIR ONLINE PROGRAM which allows you to make or cancel appointments, message your doctors, view your test results, read healthcare articles, pay bills, and much more. Much more includes electronic visits for certain health problems. You will save a lot of time and money by using myThedaCare. I've avoided making appointments by messaging my doctor. I have several health issues, and some of my specialists are not ThedaCare providers. But I'm able to print out my lab and radiology reports for my specialists to see by using the myThedaCare program. This assures continuity of my care.
I generally use it on my iPad. It's also available on my iPhone and on the computer.
Please take advantage of this program or any other provider/insurance access tool that your providers have. It's one way to keep in touch with your own healthcare and to be a real team player in it.

The app has a lot of good information, but, from the perspective of someone with challenging COVID brain, it is too difficult to navigate especially the check in feature. I had to logout and login 4 times to get it to complete all documents. I don't like the constant verify my identity feature. I use the same iPad and phone. I will continue to call to get answers to questions until the app is user friendly.