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Neighbor Who has a rating of 1.15 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Neighbor Who most frequently mention credit card, and customer service problems. Neighbor Who ranks 147th among People Search sites.
This company responds to reviews on average within 2 days
When will I receive my funds return my $90.00 because I don't have it to lose thank u please I need it asap
I tried to use neighborwho to contact about a dozen people (I work in real estate and needed to contact home sellers), and it worked a grand total of zero times. All I got were disconnected lines and people who had no relationship to or knowledge of the person I was trying to reach. Terrible scam service.
I tried to use neighborwho to contact about a dozen people (I work in real estate and needed to contact home sellers), and it worked a grand total of zero times. All I got were disconnected lines and people who had no relationship to or knowledge of the person I was trying to reach. Terrible scam service.
Tip for consumers:
This site sucks.
I think it is a scam, i paid $1 twice and $5 once for the same information, however it kept goinn on a loop asking for additional money without any results. Sad
Dear B,
I'm sincerely sorry to hear about your frustrating experience with our system. It's definitely not our intention to make you feel this way, and we are committed to bringing you the highest possible level of service. Sometimes glitches may occur in our payment platform that cause unexpected patterns, and we suspect that you might have experienced such a glitch. Please contact our support team at support@neighborwho.com immediately. They are eager to assist you in resolving this issue quickly. Provide them with details about your transaction, so they can thoroughly investigate and rectify the issue. We're committed to ensuring you get value for your money, and we apologize for any inconvenience you've encountered.
Best regards,
Heather
Customer Support Representative at NeighborWho
I never signed up for anything with this company and I'm not sure how they received my information but I have been charged $44.86 three months in a row. When I looked the company up, it showed no previous contact in my search history or email. I will be disputing these charges and reporting this company for fraud.
Hi there Shamira,
I'm really sorry to hear about the issue you're facing with unexpected charges.
Please be assured that at NeighborWho, we take our customers' privacy and satisfaction very seriously, and we're dedicated to resolving this matter swiftly.
To assist you further with this concern, may I request you to directly contact our specialized team at support@neighborwho.com?
They are fully equipped to address this matter thoroughly.
Customer satisfaction is of topmost importance to us and we're ready to go the extra mile to ensure your concerns are addressed.
I used this website for a bit, I could have saved myself both money and headaches through my own due diligence. Their data is highly questionable and just grabbed from other listings.
Just say 'no'.
Hi there James,
Thank you for contacting us.
We are sorry to hear that you were unable to find the information you were seeking, please know that we strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have additional questions please feel free to email us at support@NeighborWho.com
It's trying to charge my card $50 for no reason everytime I try to go on the website it just takes me to a white screen I want to take my card off file and it won't let me this is just horrible
Hello Natalie,
I'm really sorry to hear about the issue you've been experiencing with our website and the inconvenience it has caused. Rest assured we are keen on rectifying this situation promptly for you.
We advise you not to use the site while we investigate this matter and assure you that any unwarranted charges will definitely be reimbursed. To remove your card from our system, we have a support team dedicated to handling such matters securely.
Please directly reach out to us at support@neighborwho.com with your account details so we can assist you with taking your card off our file and address any other concerns you might have.
We appreciate your patience and understanding in this matter. Thank you for bringing this to our attention.
Best,
Heather
Customer Support Representative, Neighborwho
Neighborwho charged my account for $44.86 for the service that I canceled ON DAY ONE of the trial period. I called, emailed and submitted a form for cancellation within hours of the trial beginning. 7 days later they stole money from my account without justification.
No one should ever go to this company. Trust me, even if you read the fine print front and back they will still steal your money as soon as they get your bank information. It's completely fraud and must be avoided.
Hi there Tamia,
Thank you for reaching out.
I was able to locate your request for cancellation and I am happy to see we resolved your concern on our end.
If you have any questions you can always reach us at support@NeighborWho.com
Charged me two times 44.86. I called and cancelled this the day after you contacted me. I want my money back asap. DO NOT CHARGE ME ANYMORE either! You need to brush up on your work ethics! You charged me through paypal so credit immediately. You owe me for two months 10-10 $1.00/ 1.-18 44.86. And 11-17 44.86.
Tip for consumers:
I want my money back!!
Hello Sonja,
We are saddened to hear about your experience. We would be happy to assist you with your cancellation and refund. Please contact us at support@beenverified.com and we would be happy to help.
Any company that makes no mention upfront of cost and lets a person believe that the process they are going through is free, is not one I want to get involved with... very wrong... very deceitful... plain "no good" in my book. Funny how. It was only when I hit the back button that they offered me $1 unlimited trial. Ha... no thanks. I can go to town hall and get most of this info for free,
I will be sure tell others of your questionable tactics.
Tip for consumers:
It would be helpful to know.... upfront.... that there is a cost to this service. They wasted my time.
I found the info in their database was correct and more complete than other comparable services, but their enrollment tactics are based on keeping the long term cost hidden. The do not send enrollment confirmations and updates on membership status. If you call and cancel there is no paper trail to fall back on when they keep charging you. When the trial period enrollees you will be charged the full monthly fee. If you call the same day the charges hit your bank they will not refund it. They say that your membership is then valid through the period that they surreptitiously enrolled you into. It is a very poor business practices. If they were more upfront and transparent or if they offered more flexibility in their plans I would consider using them again, but the hidden renewals, poor communication and customer service attitudes may keep me from ever trying them again.
Hi there Barbara,
NeighborWho wants our customers to be aware of the billing prior to creating an account with us.
When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
Each customer must agree to these terms before successfully creating the account.
This way our customers are fully aware of the charges including the date to cancel the trial.
Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
If you require assistance with your account, please email us at support@NeighborWho.com.
We are always more than happy to assist!
I was billed $52.44 for several months on my credit card after just inquiring on their website. I did not sign up for this service (unless it was included in some small print somewhere). Their website and service offers nothing I can't get for free on other sites. They finally said they were going to issue a refund for two months. We'll see. I highly doubt it from a company with these types of practices
Hi there Barbara,
Thank you for reaching out.
Based on your review it appears that you may have signed up for our 7 day trial.
If the trial is not cancelled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
Please feel free to contact us at support@NeighborWho.com so we can assist you further.
I paid the $1.00 charge to view information on the house I currently live in and made sure I chose the cheapest option available, that would not CONTINUE charging my account. This is why I am very confused as to why this morning $44.86 was taken out of my account from NeighborWhos? I never saw anything stating I'd continue to be charged after I paid the $1.00. Truthfully I would just like to be refunded for the almost $45 that was taken out of my account without my permission and I will erase my comment/review.
Hello Aryanna,
We were able to locate an account that was created on 06/03/2023 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $44.86.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. We were able to cancel and refund your account for the $44.86 subscription fee. Please let us know if we can be of any additional assistance at this time by contacting us at support@neighborwho.com
I canceled the 7 day trial after 4 days because I got a ton of mis-information about myself, and missing info that is simple to verify. When I complained they didn't respond but they canceled my subscription at Paypal dated the DAY AFTER they charged me $44.88.
Never mind the poor customer service, much of the info they provide is wrong and basic info was just not there when it can be found easily by other similar services.
Tip for consumers:
I wish I had looked up reviews before signing up with NeighborWho. New rule for self!
I signed up for a 7 day trial for $1, limited to 50 reports. I set up a password, and it immediately did not work. Tried to email *******@neighborwho.com and received an ERROR 1015 screen that said I was banned from the site. I don't care about the $1 but the site should be shut down, owners prosecuted based on the other reviews I've read.
Hi Maureen,
Thank you for bringing this to our attention.
Please share an example of this message so we can further investigate the matter?
If you are located outside the United States the service will be prohibited from use.
Apologies for any inconvenience this may have caused.
Please email us at Support@neighborwho.com for any questions and or concerns.
So I wanted to look up a property I did a search it's like we found information try our trial for $1 7 days. I'm like all right. I sign up get charged a dollar only for the website to turn on say we don't have no records for that address. That's a messed up bull$#*! why did I not get told that before I paid the dollar yeah it's just a dollar but that's shady business
Tip for consumers:
stay clear in my opinion
Hi Michael,
We appreciate your feedback and would like more information related to the address that was searched.
Sometimes street name variations such as ave. Or avenue, N. Or North St. Or Street can impact the results of a search.
Any additional feedback you can share regarding your experience is welcome please email us at support@neighborwho.com
Website was enticing and showed that it was checking an address, then... it didn't give the results. Had to sign up, and register to get the results. Then after that, it said it couldn't find the address. I have requested a REFUND and that all my registration data be deleted. The Chat bot just said they would refund. I wanted assurance that my data would be deleted.
Hi there Jean,
Thank you for reaching out.
We would love to address this for you right away.
Please email us at support@NeighborWho.com Attention: Shonila
Thank you.
We look forward to your response.
I've only been a member for 7 days and they charged me 44 dollars. I was not informed that I had to cancel my subscription as soon as possible or they would sign me up for the monthly subscription. You guys can not do that! You can't just charge people and sign them up without consent! I also tried to contact them and no responses!
Hello Jen, We are saddened to hear you were not satisfied with your experience. When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. NeighborWho provides multiple, hassle-free ways to cancel. You can call, email, chat, submit a request through our "Contact Us" form or Cancel your account directly from the app/website by clicking on More > Support > Cancel Account
If you require any additional assistance please feel free to email us at support@neighborwho.com attn: Heather and we would be happy to help.
I emailed them to cancel before the $1 trial and never got a confirmation. They have been charging me $47 for 4 months. I had to call my bank to stop it because they won't respond.
Tip for consumers:
Don’t use it even for the $1 free trial.
Hi Blanca,
We apologize for the inconvenience. We can be contacted by email, phone, and chat. Once the account is canceled you will receive an automatic email confirmation. We would like more information about your experience. Please contact us at 1-866-202-7417 we are open from 6 am - 11:30 pm est. Everyday!
They will claim that it's a dollar per report but charge you $45 for 50 reports after a week. Their support team and cancellation options are purposefully hard to reach to get you to keep paying those monthly charges. I've contacted them for a refund due to this fraud but they will not respond. Do not use, go to your states housing offices instead!
Tip for consumers:
Less scammy layout on how services work
Dear Joshua,
I'm sincerely sorry to hear about your recent experience with our service. Your feedback is incredibly valuable, and we want to assure you that we take these matters seriously.
It sounds as though you may have signed up for our $1.00 7-day trial. The price for our subscription should be made clear before any charges are applied, and reaching our support team should not be a difficult task. BeenVerified provides multiple, hassle-free ways to cancel. You can call, email, chat, submit a request through our "Contact Us" form or Cancel your account directly from the app/website by clicking on More > Support > Cancel Account. We apologize if this has not been your experience.
We want to resolve this issue promptly for you. Could you please send us an email at support@neighborwho.com attn: Heather detailing your concerns? We encourage you to include any relevant details about the charges you've received. Again, I apologize for any stress and inconvenience that this situation has caused, and thank you for bringing this to our attention. We are committed to improving our service, and your feedback is an integral part of that process.
Best Regards,
Heather
I am awaiting a company reply to a request for documentation regarding the origin of the account. PayPal investigated the matter and promptly reversed the charges. In the absence of documentation proving otherwise, I suspect fraud. If I do receive relevant documents, I will update this review. In the meantime, caution is warranted.
Hi there Rich,
We are more than happy to resolve this matter for you and look forward to your response.
Please reach out to us directly so we can resolve this matter for you.
We can be reached at support@NeighborWho.com, please mention in subject "Sitejabber NeighborWho Review"
I canceled by email in writing after I used for about one hour and provided inaccurate, already available free information. Then the site continued to charge me for four months after that.
To tired to fight them. Keep your coin.
Hi There,
We are sorry to hear you were not happy with the results of your search. Based on your review it appears we did not receive a request to cancel. We are happy to rectify the situation. Please contact us at support@neighborwho.com
I signed up for $1 for a week with understanding I could cancel prior to $45 a month charge beginning. Out of two properties searched there was only information for one. I sent in a cancellation notice but heard nothing back. I then emailed customer service saying I wanted to cancel, but heard nothing back. I finally cancelled through my credit card company and got an email from Neighbor Who pleading with me to cancel my dispute filing with Fidelity Visa or it might take longer to get my refund. Sure Thing.
I SIGNED UP FOR THE 1$ SEARCH THEN I CANCELLED. THEY THEN IMMEDIATELY CHARGED MY CARD. UPON EMAILING FOR A REFIND 7 DAYS LATER STILL NO RESPONSE AND THEIR PHONE NUMBR LINE IS DEAD TOO.
Hi there Wolf,
Thank you for reaching out.
Our team is readily available to assist you with any matter, including billing issues.
Please reach out to us at support@neighborwho.com with the subject Attention: Shonila, including the full details of the issue as well as your account number.
Thank you.
We appreciate your patience and understanding as we work to address this for you.
After I sat on the foolish site waiting for it to go through all of its silly time wasting exercises that really only take a fraction of a second, it asked me for money. I am so angry about this because they don't tell you about their charges until you've spent your time. I will most certainly be telling my friends to never use this site!
Tip for consumers:
I would have wanted to know how much they were going to charge me at the beginning of this time wasting site.
This is a scam. I put my own address in and it said no property found. Too bad they don't have a minus zero rating.
Today I am very surprised to receive an email to show that I have automatically transferred $44.86 to your company Neighborwho.com without any authorized and agreement. Although I browsed your website and paid one dollar to get a short term service a few days ago, I have never signed any documents that show I agreed with long term service through the active pay system. If your company don't stop the transferring of $44.86 from Paypal immediately, I will report and complain the case to the Federal Trade Commission.
Hi there David,
Based on your review it appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
If you have any questions please feel free to contact us at support@NeighborWho.com
Gain trust and grow your business with customer reviews.
Hi there Hunter,
I'm sincerely sorry to hear that the information you found on NeighborWho did not meet your expectations.
Our main goal is to provide our users with accurate and helpful information, and we regret to hear that was not your experience.
Please remember that our data is compiled from various public records, so there may be some discrepancies due to the original sources.
We're continuously working to update our databases and ensure the information we provide is as accurate and up-to-date as possible.
I would strongly suggest that you contact our support team at support@NeighborWho.com if you have any further issues or questions.
They will be more than happy to assist in resolving any inaccuracies and better guiding you in your search.
Thank you for choosing us to assist you.
We genuinely appreciate your patronage and your feedback.