Nextcarrental

I could write paragraphs upon paragraphs about my horrible experience with this business but here's the summary:
1. Waited 2 hours for airport shuttle to take us to off-site car agency.
2. One agent working, 2 hours just to get to front of the line.
3. Would not give me anything in writing showing contract. Had no idea about all the hidden fees I am reading about on these reviews.
4. One person working to bring cars back and forth, another hour waiting
5. Upon drop off, I asked where to sign for release and was told there was no one available. It was 5 am and my flight was for 6:30 so I trusted the system, left keys in car as instructed, and left for flight. NextCar/Priceless overcharged $163, stating that the car was returned 3 hours late even though I was mid air 3 hours later.
6. One month later, I am disputing with CC company. Will contact BB Agency

Christina S.
1 review
Rated 1 out of 5 stars
Aug 29,2022
BEWARE AND STAY AWAY FROM THIS COMPANY
BEWARE AND STAY AWAY FROM THIS COMPANY. THEY ARE FRADUALANT & THERE CUSTOMER SEVICE IS HORRIBLE. THEY HAVE LONG WAITS FOR A REP. AND THEN HAVE THE NERVE TO HANG UP ON YOU BECAUSE THEY DON'T WANT OT HEAR WHAT YOU HAVE TO SAY.

WHERE DO I START,

1) LIED ABOUT EZPASS AND CON YOU INTO SERVICES THAT YOU DON'T NEED.

2) DENIED US A RECEIPT, SAID THEY WOULD EMAIL IT TO US AND THEY NEVER DID.

3) CAR WAS VERY DIRTY AND THEY COULD NOT CARE LESS.

4) MORE DISTURBINGLY, THEY TOOK PAYMENT TWICE OUT OF OUR BANK ACCOUNT. WE HAD TO CALL THEM EVERYDAY ONLY TO GET DIFFERENT EXCEUSES AS TO WHY THEY TOOK OUR MONEY, NEVER TAKING OWNERSHIP FOR THERE MISTAKES. AS A RESULT, IT PUT OUR BANK ACCOUNT IN AN OVERDRAWN STATUS. OUR BILLS THAT WE HAD PAID PRIOR TO VACATION WERE BEING CHARGED LATE FEES. WE HAD TO ASK OUR BANK TO INTERVENE.

IN ADDITION, BECAUSE OF THIS WE HAD NO ACCESS TO OUR FUNDS, CAUSING US HARDSHIP ON WHAT WAS SUPPOSE TO BE A RELAXING VACATION. WHAT IT TURNED INTO WAS A VERY STRESSFUL NIGHTMARE.

THEY SHOULD BE PUT OUT OF BUSINESS AND FULL BLOWN INVESTIGATION SHOULD BE WARRANTED ON THIS COMPANY.

I WARN YOU NOT & I MEAN IT DO NOT RENT FROM THIS CAR RENTAL AGENCY!.