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nextmed has a rating of 2.8 stars from 234 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about nextmed most frequently mention credit card, complete scam, and phone number problems. nextmed ranks 18th among Weight Loss sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
No critical highlights yet
There had been a medication backorder delay at CVS. I patiently waited, and based on CVS feedback, decided not to call around to other pharmacy's. After a few weeks I reached out to the NextMed team and within a couple hours they located a pharmacy who had stock. I was so grateful and impressed they went out of their way to support. Thank you Kae!
Please see photos attached to illustrate my exhausting attempts to get NextMed to send my refill. I've completed labs, I've had prior authorization approved, i even Offered to pay out of pocket to expedite the process. Still with no response. I'm worried i got Scammed. My credit card has been charged multiple times. I'm constantly told to "wait 48 hours" or that my concerns have been escalated to "the team" but still no medication.
There had been a medication backorder delay at CVS. I patiently waited, and based on CVS feedback, decided not to call around to other pharmacy's.
After a few weeks I reached out to the NextMed team and within a couple hours they located a pharmacy who had stock. I was so grateful and impressed they went out of their way to support. Thank you Kae!
Please see photos attached to illustrate my exhausting attempts to get NextMed to send my refill.
I've completed labs, I've had prior authorization approved, i even Offered to pay out of pocket to expedite the process. Still with no response. I'm worried i got Scammed. My credit card has been charged multiple times. I'm constantly told to "wait 48 hours" or that my concerns have been escalated to "the team" but still no medication.
Tip for consumers:
Likely a scam. Save yourself and pick a different service
Products used:
NextMed
Hi Theresa,
We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to investigate your feedback further.
We understand your frustration, and we are committed to resolving this matter to your satisfaction. Your feedback is important to us, and we genuinely value your continued support.
Thank you for your understanding and cooperation, and we look forward to resolving this issue as quickly as possible.
Best regards,
Next Medical
My medication needed a prior authorization and they have yet to submit it! It's been weeks. I ended up paying out of pocket ($1500) in addition to paying them their monthly fee!
Products used:
None, won’t fill out prior authorization
I have been with Next medical for many months and am now down nearly 30 pounds. The doctors are supportive, and the staff is extremely responsive. Alvin even called me today to ensure I received my medication and to proactively set up my next zoom call with the Doctor. This has been such a great experience and has been the easiest weight loss journey of my life. I am very close to my goal and am thrilled.
I think I've been on every diet known to man. But I have found success with Next Med. I try to keep my carbs low and this is really seems to work. I started out at 210 and I'm now 155. I'm very happy with the help that these medication's have given me. The people I've worked are very supportive and helpful. They are only a phone call or email away. They are quick to respond. I'm thankful I found them.
Hello Joyce,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
I was charged $390 for a 2 ml vial of semiglutide and my dosage is.5 ml weekly. I was supposed to receive "approximately 2 months" supply for that cost. I did not get anywhere near "approximately". I was on the phone with Jeceo for over 30 minutes while she kept putting me on hold to talk to "the team". Also, it took almost 2 weeks to receive my refill and it will expire before my last dose. I'm waiting to see if this is resolved to my satisfaction, so that I can get what I paid for, but I am ready to cancel.
Hi Lisa,
We apologize for the inconvenience it has caused you but please know that we are doing our best to contact you to rectify your concern. We know how important this matter is for you and we would love to resolve it as soon as possible. Upon checking, one of our agents has already reached out to you via email. Rest assured, all of your concerns are acknowledged and being taken care of. Kindly check the email regarding this and we will respond promptly to your reply.
Best Regards,
Next Medical
Kim G. Did a great job in handling my request and the issue at hand. I feel very satisfied in having talked with her today.
Dear Jamie,
Thank you so much for your positive feedback! We are thrilled to have you as a valued customer, and your trust in us for your healthcare needs means a lot.
As a new company, your support is incredibly meaningful as we work towards becoming a leading global healthcare company. At NextMed, we are committed to empowering our members to lead happy and healthy lives. It's our privilege to be part of your journey towards improved health, and we are excited about the opportunity to continue serving you in the future.
Our commitment is to provide the highest level of customer service and experience. Should you ever need assistance or have any questions, our dedicated team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are devoted to supporting you at every stage. Thank you once again for being a part of NextMed, and we look forward to continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
If I could give a zero I would. Do not use this company for anything. They continue to not give me any sort of refund of $267.0] USD. They use the excuse as we are contacting the pharmacy. I don't understand why that is my issue. Going on 6 days with no refund after I have had several calls with them. Same yourself time and money- Do Not use Nextmed, they are a fraudulent company.
Hi David,
We sincerely apologize for the frustration and inconvenience caused by this situation. We understand your concern, and we want to assure you that we are actively looking into this matter. We have initiated the process of requesting information so that we can further investigate. Our team is making continuous efforts to reach out and rectify this situation. Once we receive the necessary information, we will immediately begin our inquiry to rectify this.
We understand your frustration, and we are committed to resolving this matter to your satisfaction. Your feedback is of great importance to us, and we genuinely value your continued support.
Thank you for your understanding and cooperation, and we look forward to resolving this issue.
Best regards,
Next Medical
Do not do a review before receiving your medication for a few months. I am pre diabetic and overweight even though my insurance pays for my medication they want to stop that to pay for medication that is not covered. I have also been in the nursing field 27 years and this is absurd I have even talk with my regular doctor about my ozempic smdh! I can't wait until Monday!
* nextmed attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Two months of "this has been escalated and apologies" and "Reaching out to the pharmacy"! Lies all lies! I am out of pocket and have requested refund. I have escalated to my attorney at this point. They even asked for my CC records of payments. Obviously there accounting department doesn't keep records? It has been the most frustrating company to deal with. The first six months were decent (although a few misc. Charges of $1 - $18) but since January nothing!
Products used:
Tirzepatin
Hi Mercedes,
I hope this message finds you well.
We sincerely apologize for any inconvenience or delays you may have encountered during the process. Please rest assured that our team is diligently working to address your concerns.
We have already sent an email regarding your inquiry and are eagerly awaiting your response.
Thank you very much for your patience and understanding throughout this process.
Best regards,
Next Medical
I have been waiting 7 weeks for my refill. I had a great experience for about 6 months and then delays after delays. Same excuse it's the pharmacy and "you have been expedited" how do I know? I don't get any response from them. 7 weeks and they take my monthly payment and refill payment but can not supply the meds on time or give me any communication. I am so exhausted from having to deal with them. Go anywhere but here.
Hi Alison,
We apologize for any inconvenience caused.
We want to assure you that our team is committed to resolving your concern. A representative has already reached out to you, and we appreciate your prompt response.
We understand your frustration, and we are committed to resolving this matter to your satisfaction. Your feedback is important to us, and we genuinely value your continued support.
Thank you for your understanding and cooperation, and we look forward to resolving this issue as quickly as possible.
Best regards,
Next Medical
Alvin was great, courteous and very helpful, he made sure that I received my email with my scheduled appointment.
Hi Lourdes,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is significant to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey toward improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
The Nextmed Team provides excellent care for my weight loss journey and helping to manage my A1C. I can email them anytime and get an immediate response. Their website is easy to use and I've never had any issue getting a live person when necessary. Nextmed's Televisits are a very comfortable experience and make it easy to administer care from the convenience of your home or while you are on the go. I have been with Nextmed going on 15 months and I have zero complaints.
Hi Laura,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Dr. Cora is nice and professional, the appointment starts on time with convenient virtual visits that are great whether I'm at work or at home.
Hi Keesha,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Had a zoom call dec 12,2023 it's now January 3,2024 still not meds, never was called in no help at all keep getting excuse after excuse! Horrible company to do business with. I'm cancelling
Products used:
GLP-1
Dear Angie W,
I hope this message finds you well. Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. This was indeed an uncommon occurrence, and we are committed to improving for the future.
Should you have any additional comments, concerns, or suggestions, please feel free to reach out to us at team@joinnextmed.com or contact us on our customer service hotline at 855-5501-960. We value your input and would appreciate the opportunity to address any issues and make amends. Your satisfaction is our priority, and we hope you will consider giving us another chance.
Thank you for bringing this to our attention.
Best regards,
Next Medical
I am very happy with my experience with this company. They do what they promise to do and the prices are reasonable. They have excellent customer service, and I'd like to highlight Girlie in particular, who has been amazing! She has helped me navigate the process since the beginning, and made everything so easy! I also very much appreciate Dr. Ryan Kelm, an awesome provider. I highly recommend this company, and I'm so glad they exist!
Waiting for over a month for refill. Every customer service representative, tells every excuse in the book. They waste no time charging. But no product. Report to credit card company. Great product, bad business
Hi There
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Can you please explain, in detail, what happened so we can take the necessary steps to improve our service? Please contact our customer support team at team@joinnextmed.com or call our customer hotline at 855-5501-960. We would appreciate any additional feedback you could provide.
Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Warm Regards,
Next Medical
The customer service at nextmed is TOP NOTCH! I have a lot of questions and they always answer them all in a thorough and very fast manner!
Hi Mairead,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
I'm not sure what is going on, but waiting on a refill for almost 2 months is total UNACCPECTABLE. Reading other reviews, it seems like I am not the only one getting the run around. I plan to cancel my subscription and demand a refund of $267 for the medication that I was charged for on 1/29. I won't even bother to ask for any of my subscription back at this point I am over this company. If I don't get a refund, I will dispute the charge. I overlooked having to get a security code every time I wanted to log into my account (which at first seemed like a good security measure but over time, it became annoying). I know my subscription is in good standing, yet I am getting an message asking me for my credit card number because "my subscription is not up to date." WTH? Sketchy as all get out. Don't waste your money or time with this company.
Hi Melissa,
Good day!
Thank you for bringing your concern to our attention. I want to assure you that our team has already taken steps to address it. We understand the importance of open communication, and we are here to discuss this matter further if needed. Rest assured, this issue has been dealt with previously.
Your understanding and cooperation in this matter are greatly valued. Please feel free to reach out if you have any further questions or concerns.
Looking forward to your response.
Best regards,
Next Medical
NextMed is fab! I didn't think I would ever be this successful with weight loss but with their program and my desire to get to a healthy weight I've lost thirty pounds and feel great.
Hello Jack,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Making an appt is difficult - the website is awful. In the beginning service was okay - other than having a different provider and different pharmacy each month. My last appt I never received my medication. Multiple emails and calls to customer service with no resolution. Would not recommend.
Hi Ashley,
I hope this email finds you well.
We sincerely apologize for any inconvenience you may have experienced. Our team is dedicated to assisting you throughout this entire process. We have already sent you an email regarding this matter and we would greatly appreciate your prompt response.
Thank you for your cooperation and understanding.
Best regards,
Next Medical
Very professional and helpful. Really appreciate it.
Dear Kameisha,
Thank you so much for your positive feedback! We are thrilled to have you as a valued customer, and your trust in us for your healthcare needs means a lot.
As a new company, your support is incredibly meaningful as we work towards becoming a leading global healthcare company. At NextMed, we are committed to empowering our members to lead happy and healthy lives. It's our privilege to be part of your journey towards improved health, and we are excited about the opportunity to continue serving you in the future.
Our commitment is to provide the highest level of customer service and experiences. Should you ever need assistance or have any questions, our dedicated team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are devoted to supporting you at every stage. Thank you once again for being a part of NextMed, and we look forward to continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
I was nervous to begin working towards my weight loss goals as I had never been good at achieving them, or maintaining them. My provider with NextMed helped me start the journey again. We discussed how the combination of medication, increased activity and nutritious food choices can help me make the changes. I feel supported and am so grateful I chose NextMed.
Hi there!
Thank you so much for your positive feedback! We are so happy to have you as a customer and appreciate you trusting us with your business:)
As a new company, it means so much to us to have customers like you who support us as we continue to grow and improve our offerings to become the best healthcare company on the planet :). At NextMed, we believe in empowering our members to live their happiest and healthiest lives. We hope to be part of your journey to better health and continue working with you on all your health needs into the future.
We always strive to provide the best customer service and experience possible. Our team is here for you, so please do not hesitate to reach out if there's anything else we can help with. We are committed to making sure our customers get the care they need when they need it most. Whether that means helping you find a doctor or providing financial assistance, we’re here for you every step of the way. Thank you again for being part of NextMed and we look forward to continuing this journey together!
All the best, your customer service team at NextMed
UPDATE AS THIS REPRESENTATIVE RESPONDS IT COINCIDES WITH MY STATEMENT OF NEXTMED TELLING ME EVERYDAY FOR A MONTH THAT THEY'RE REACHING OUT TO THE PHARMACY... THIS IS HOGWASH!
Please do not get involved in this company. They will ghost charge your account. When they're having a shortage you will still be charged. I waited from Nov to Feb all the while asking for a refund of the 390 dollar medication charge. They kept telling me 24 to 48 hrs we will hear back from the pharmacy... every day
You're helpless to take any action because they won't let you speak to anyone from the pharmacy and you don't hear back from them... you get the same answer like groundhog day, we will contact the pharmacy and reach back to you... save yourself, it seems easy to call and get weight loss medication but when you reach a popular dose it doesn't come
Tip for consumers:
big scam
Products used:
Semiglutide
Hi Pamela,
We apologize for the inconvenience it has caused you but please know that we are doing our best to contact you to rectify your concern. We know how important this matter is for you and we would love to resolve it as soon as possible. Upon checking, one of our agents has already reached out to you via phone call and email. Rest assured, all of your concerns are acknowledged and being taken care of. Kindly check the email regarding this and we will respond promptly to your reply.
All the best,
Next Medical
I recently had the pleasure of interacting with Dr. Palumbo through nextmed.com, and I must say, my experience thus far (3 months in) has been exceptional. Not only was Dr. Palumbo prompt in refilling my medication, but the staff (shout out to JM)at nextmed.com have been incredibly friendly and professional throughout this journey.
From the moment I submit refill requests, I always receive prompt and timely updates from the staff and doctor (usually within a few hours).
In addition to Dr. Palumbo's promptness, the staff at nextmed.com are exceptional. I always feel like my concerns are being taken seriously. It is clear that they care about providing top-notch customer service.
Overall, I can't recommend nextmed.com enough. If you're looking for a reliable and trustworthy platform to get medical advice and medication refills, the nextmed.com is definitely worth checking out.
Date of experience: April 17,2023
I am happy with my experience with this company. I've been on their program for almost a year. They have improved their structure and customer service. I have been pleased with my results.
Gain trust and grow your business with customer reviews.
We are a national digital chronic care management platform. We connect users with medical providers, who provide access to medical weight loss treatment if medically eligible.
Hi there,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey toward improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experience. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
NextMed