Nolah Sleep

We purchased a Nolah mattress back in 9/11/21. Mattress is made to order, it took 7 business days to receive. Box was falling apart from old glue, mattress in a roll but had a hole in the middle of it not wrapped. The box itself fell apart, so had to move the mattress in the bedroom. Removing the saran wrap plastic, the other plastic was already coming apart at its seams, no scissors required on this one. Something is wrong here. Real slow expanded and it took some time, though it didn't expand all the way up. Inspecting the mattress, looked at the law tag it was made in 7/8/21! 2 months earlier! Reaching out via email, asking if mattresses are made to order, it says so on their site too. Customer service email said, yes. Well, this mattress is 7/8/21. Pictures were sent verifying it was. No response back from her. I was looking at the box it came in, stickers of the order number and address, our address sticker was slapped on top of another one. It says the same thing 7/8/21! Jamie reached out via email, trying to get to the bottom of what happened, looking into production, sent pictures again and adding another picture showing our label beside the old July label we peeled off. This old mattress sent to us was not made to order. We didn't want the mattress, they lied and really deceived in throwing our label on an old mattress in a box? How can that happen if they are supposedly made to order? Let you think on that one, what you think? He reached out with a resolution of sending back and refund or keep and half off. We chose to send it back, bad taste in the mouth on this ordeal. He got a hold of Sharetown local pickup, they are just one person no competition. Person not reliable, excuses, no show, from past dealings with the only person in the region. It happened again, didn't show up, said family emergency heard that before. So, reaching out to Jamie, he was insistent on Sharetown using them, not going to happen. We said, Loadup they will show up. He finally did. Loadup picked it up 10/6/21 and got the refund same day, which Jamie did do what he said he was going to. Mattress is supposed to be made to order and it was not! If you are not familiar with bed in box companies, it should be. Why? Cause the longer it stays in a box, it will mess it up, I know I have seen it before. If you are looking at a website, all good reviews and you can't look at any bad ones or have to dig for it, tip is to look for another company, don't believe any site, look at Sitejabber and other complaints/review sites, not Youtube or any media platforms that people receive for free to review a mattress, that just rolls around on it for a short time. Customer service, warranty and among other terms read fine print. Another tip: look at your mattress law tag, make sure you are getting what you paid for. Take pictures of everything, box arrival, opening etc.

In response to Nolah chiming in, we like to add some additional information. I am not into a battle with this company, it is a waste of energy. But whatever you tell yourself. What are the odds of a mattress that was cancelled 2 months prior still being in a warehouse? Especially if it's supposedly made to order. Hands caught in the cookie jar!