OYO

Bedbugs in all 4 rooms we checked out and very dirty. Even had food left over from prior guests left in the room. The hotel should be shut down. Trouble reaching OYO for refund as well.

They make it hard and deceptive to cancel so they can keep your money. I use the reservation to cancel and they made it seems like it happened. I tried calling to no avail. 5 times. After cancelling the reservation said there is no name or booking number connection which you would precieve as cancelled. I tried calling to make sure and absolutely no answer at all 5 times. Then they say it's a no show. And nothing says I tried to cancel. That's robbery at the business level. Damn terrible

Whatever agreement you think is in place before you book will evaporate as soon as they have your credit card info.
Anyone giving them anything other than 1 star works for them.
Zero customer service, and illicit charges.
Consider yourself warned.

OYO is the worst service ever... they have different rates mentioned online and when at the property the owners don't agree to it and want more amount and deny to give rooms. That is the worst experience ever for people traveling from different places and when reached there this is what they face.
The customer service is very pathetic.

Booked a hotel in pondicherry and paid in full but after reaching hotel they denied entry because they wanted more than double the price advertised on OYO

You cannot expect the standards of the star hotels, Yes the options on a budget rates are too good. I would really recommend

Tried to double charge us. Kept telling us the payment didn't go through and would have to pay in person. When we tried to cancel they kept us on hold and gave us the run around until it was passed the cancellation time. After over two hours they said they had no proof in the call logs that we've even called. Scam do not give them your card info

Terrible experience. Never book this homestay. Both OYO and Narayanam Guest House Homestay are cheater. They denied my booking with OYO on 24/02/2024 to 25/02/2024. They have sold my reserved room for higher price. Homestay owner behaviour was abusive

The most disgusting room I've ever seen. Musty, unfinished, paint peeling, cockroaches... the door to the outside wasn't even complete. Do not use.

It seems like Oyo might be the biggest fraudulent company in India. When my friend and I tried to book four hotel rooms for our senior family members in Mysore, the contact number provided for issues was unresponsive. Despite paying in full, Oyo's customer care didn't assist us in resolving the problem or refunding our money. It's disappointing that Oyo insists on keeping our money despite their fault, and this feels like a clear case of fraud. Consider yourself warned.

Cancelled 2 days before party in the park.
Avoid not reliable and the customer service sucks!
Would never book here again.

This Oyo Hotel (third party reservations) are such a scam. They require you to reserve online before checking into a room. Once arriving to the hotel it did not match the pictures (10-15 year old photos). The room had opened walls, unpainted sparkle in the bathroom and around the sink. Several layers of old caulking. There was dark stains suggesting mold around the base of the shower walls and floor tile. There was sanded white dust from sanding on the floor. You could see tracks from their poor attempt of vacuuming. The bed was undone, and smelt unlaundered. After 15 minutes of searching for new hotels in the area I return to the desk to check out. The front desk person was helpful, but not familiar or confident with their computers. I was required to call the same number to cancel the reservation. Oyo Hotels would not refund the first night and only the second night. They even lied over the phone stating they called the front desk lady and didn't receive an answer (I was standing next to her the entire time they tried calling). They later hung up on the front desk and I. Do not waste your time or risk your health on this hotel company!

Booked room for one week at the OYO hotel app at milledgeville Georgia at the super inn suites for one week 329.00. Could not check until 5:00 p.m. got here around 12:00 noon ask the front clerk to look at the room with solicit drugs on the property within 20 minutes had a Rottweiler is trying to eat my service dog the room wasn't even as nice or comfortable as your local police department City jail I tried to cancel they said no. I just left Mount Vernon Kentucky and stayed at the OYO hotel for 3 months and it was very comfortable it was very livable very nice for a two and a half star hotel management Mac and d we're great. So not all Oyo hotels are bad super inn suites here and milledgeville,Ga is not a 1 star getto cell. Management was cool, pleasant, understanding, but OYO customer service! Thief's! Have no clue in satisfying there customers, in order to keep and attaining them. Lost more profit in a long term client, for $329.00 reservation that won't cancel, which I never checked in at, due too checking time here at super inn of Oyo isn't till 5 pm!
OYO corporate customer service are so ignorant, is that may have my $329 right now but I've already reached out to my bank which a pending transaction can always have stopped payment and with the documentation I've never checked in
( with a screenshot of your computer saying I was not checked in) they will stop the payment! Remember my fellow travelers, your bank cares about your money and your business more than some company that has a product that you do not want to purchase especially sight unseen by fake b******* pictures that look nothing like the property! So in the end it may take a few days but I'll get my 329 Oyo hotels will not get nothing nor my business and plenty plenty of word of mouth don't ever ever download OYO Hotel app nor, book a reservation in any of the hotels trust me there's plenty of places out there that are not affiliated with a while hotels and are just as inexpensive and most likely better customer service and probably most likely a better room!
Safe travels!
US Army Veteran
Seige McNeil

Horrible company to work with. NEVER work with them, their partner motels and hotels, and Sonrise Motel in Breezewood, PA (Cynthia owner is a liar before God) as misrepresents properties, tempers with motel and hotel records, and will not investigate disputes to assist the customer. I cannot say enough how horrible this group is. RUN AWAY. WILL STEAL your money.

I booked a reservation at the Oyo hotel. And when I got there. They gave me a room key. Once I entered the room. A lady emerge from the bathroom smoking crack. I went back to the front desk and ask for a refund. The front desk said that I would get one, but here it is 10 days later no refund. So check out you room before you pay. Oyo is a big waste of time. On vacation do not stop here.

I have stayed at the Seaside Oregon location twice and as long as I dealt with the front desk directly it was great. Trying to use their website or call their customer help numbers in a nightmare. I get hung up on, links don't work. The confirmation email will give you a link to cancel but it doesn't work. Way to make someone feel confident about the company. I get email from Oyo. Most recent was spring 40% off so I clicked book now and chose my location I wanted. It showed rooms around $54 a night before tax. So I picked the two nights I wanted assuming 108 plus some tax and the I get confirmation for $268. I was able to Google the hotel directly so I talked to the front desk and she did see the reservation but she said they didn't have any rooms for the amount on the email. She did cancel it. I tried to call the customer service number to see why they are sending me emails with rates that are false and the guy just keeps trying to get me to make another reservation and is not listening to me when I am trying to explain about the emails. Finally I hung up. ANYTIME I call and select #2 to "calling about an existing reservation " the system hangs up. I never gave a credit card number.

I made a reservation at Oyo Greenery Pattay - the hotel had no record of the reservation.

Oyo customer service refused to help despite multiple calls.they told me to call a Thai number despite the reservation being made from the UK website.

There is no email to contact, all confirmations are no reply addresses, website support doesn't work.

Worst booking experience I've ever had. Total scam. Avoid Oyo hotels at all costs

The room was tiny, and we could hear everything on our floor. The room was above the bar and our room had thumping all day and night. We could hear people entering their rooms on the other end of the hall clearly. As there is zero sound proofing.

They say when you stay that it's a deposit for the room. It's a lie. They actually charged us $185.00 for 3 nights of taxes and fees we already paid prior when booking the room. After this incident, it seems to be the normal for them to do it as everyone is upset with the same. Old hotel, horrible management and do not care about their customers at all.

I never use/suggest Oyo. I've booked a room through Oyo with their offer price & paid to Oyo, when I reached hotel the hotel manager told me that he can't provide any room with that price. Then I've called Oyo, they made me to wait on calls for more than 15minz & later the calls are getting disconnected but no resolution. It's a very bad experience with Oyo.

Very disappointed with the service... Hard to get a refund. Receptionist mistake But we have to take the consequences. OYO double charge & did not want to refund customers money. So long to wait & didn't respond. So bad. Not recommended OYO!

OYO is horrid. I booked a room with their online system, then cancelled it with the front desk of the hotel I booked with. OYO charged me for a no-show even though I cancelled and the actual hotel staff tried to reach OYO too on my behalf, they had a record of the cancellation and still OYO did not do anything and refused my refund, even after multiple calls with them. I registered a complaint with the Better Business Bureau where they have an F rating. Their practices are illegal and they should not be allowed to do business anywhere.

Thought i was calling this motel directly. Instead i was sent to someone in california that had a hard time speaking english. I was told i had to pay over the phone to a link they sent. It took me over an hour of trying to understand this person then to pay. I would have stayed somewhere else but they were all booked. There is also a 10 dollar fee for each hour to check in before 3pm, I think the head of this corp enjoys the extra money and control. Nothing new there I guess. Never again.

This is the best hotel in Niagara. Very good location and very good price the room was.clean and heat always is on don't listen to the reviews this is the place to be when in Niagara Falls thanks for the hospitality and experience of stating here I will definitely come back here and recommend others to come stay here 5 stars