Palmresortvacations

So I got a cold call from this company offering vacations packages because I am a Sam's Club/Costco member. They quoted a great price for two vacations, grand Cayman all inclusive for 2 adults and 2 children for 6 days 5 nights and a cruise for 8 days 7 nights mid-level cabin for 4 people for $938 plus one time $99 reservation fee. When they tried to run the payment a fraud alert came through and I contacted my bank about it. I tried looking up information about the company online and found no info at all. The only info I had was the one they sent. I immediately spoke with someone at the bank to not allow the payment to go through. The bank told me to speak with the person I was dealing with and let them know not to put the payment through. So I spoke to the Daniel Sanchez who booked the appt and told him I was not interested and to not put the payment through. He said he did already and it went through. I told him to cancel and that he wasn't supposed to put it through. He told me that I can cancel the transaction within 14 days and said that he would send something to me via email. I called back to speak with Daniel and everyone who answered wouldn't put me through, instead a manager named Oscar Ochoa got on the phone and when I told him that I was calling Daniel to cancel the package he began yelling at me and calling me names, like I'm stupid and I wont get a refund then hung up on me. About an hour after that call I got an email from Oscar stating that if I wanted to cancel the package I would have to sign a document that he sent, then they asked for an photo of my ID but to cover all info and picture except for my signature, they wanted a clear picture of my signature only. That email was shady as hell, so I contacted my bank and opened an investigation. 2 months later I am still dealing with this crap because they lied and said that they told me there was no refunds or cancellations and that they had my signature. These thieves forged my signature and lied that they didn't give refunds or cancelations.

If you ever get a call for these scammers save yourself the headache that I am going through right now and hang up on them. They lie and will steal your money, then make you jump through hoops to get your own money back. I should have done more research, don't make the same mistake as me, I thought this was real but there is absolutely no info of this company online.

Attached are the fake website they sent me and instructions on how to send my ID info to them.