PatchMD

When I placed my first order everything went smoothly, I had no problems online and was very happy with the product. I went back to the site to order more and they were having a sale so I decided I would try out a couple of other types of vitamin patches. The website was very slow to load and I kept having issues with items I placed into my cart disappearing and having to re-add them. I had to restart the checkout process a couple of times because the site was buffering and never seemed to recover. I placed my order and immidatley after receiving the confirmation noticed that a couple of items were missing (I didn't realize the price was incorrect due to the BOGO sale, currency conversion and just generally being frustrated with how long the ordering process was taking this time around - my bad.) I immediately tried to message the company from their chat on their page but was given a leave a message form. I filled it out explaining the situation and that I'd like to either add product or cancel the order so I could start again and not have to pay the flat rate shipping fee again. I did not hear from the company and waited until the weekend and the holiday Monday and sent another message through the chat option first thing Tuesday morning. Tuesday evening I received notification that my order was shipping and nobody had got back to me. Upon receiving this I attempted to call the company, after waiting on hold for a few minutes I was instructed to leave a voicemail, which I did and have not heard from the company yet. My order number and all of my contact information were in all my messages but it was never flagged and they prepared the shipment anyways. The best-case scenario now is that they will eventually contact me and provide me with free shipping so I can get my other items without paying the flat rate shipping again but most likely they have lost aditional sales.