Perrys.co.uk

We purchased a four year old, low mileage car with only one previous owner and a full service history from Perry's Preston Motor Centre in May 2018. We went to Perry's because they were supposedly a reputable dealer, which we believed would ensure a reliable vehicle and trouble free-motoring. How wrong we were!

For peace of mind, we also purchased a two year extended warranty cover package, which we were told at purchase would cover us for 'anything mechanical', with associated labour costs, for two years. This has proven to be completely untrue.

We were very satisfied with our experience up to the point of purchase - the sales staff were very friendly and helpful. Unfortunately, our after-sales experience has been atrocious.

The first problem happened only a couple of weeks after our having purchased the car. Despite this being the case, we had a battle to get a Perry's service centre even to look at the vehicle. The problem turned out to be that the mechanics at Perry's Preston Motor Centre had put insufficient oil in when they'd serviced the car before selling it.

Since then, we've had two additional issues with the car, both major one a problem with the front suspension and the other a fuel pump failure (which left us stranded on Christmas Day!). We've been told by both the AA and our local garage that we shouldn't be seeing either of these issues in a car of this age.

When we tried to invoke the extended warranty cover for the suspension problem, we were given every excuse in the book for why it wasn't covered - the type of cover you have doesn't cover this; you've done too many miles; it's not an electrical fault. So we've ended up having to pay for repairs.

Overall, therefore, our experience with Perry's has been deeply unsatisfactory. Despite being relatively new, the car is giving us lots of trouble. Perry's after sales 'care' is non-existent. The extended warranty extra cover is a total waste of time and was intentionally mis-sold.

I would never, ever buy another car from Perry's, nor would I trust them to service a vehicle - and would strongly advise others to avoid this company.