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DO NOT USE THIS COMPANY! Total scam, sent in a working phone and they sent a cheque on the basis that it was not working, when I know beyond any doubt that it was working when I sent it. I contacted them and asked them to return my phone. I arrived today - not working as the battery contacts on the back have been deliberately sabotaged. I am incandescent with rage. I don't know what I can do about it but I won't let the matter drop out of principle. AVOID AVOID AVOID!
I posted 2 devices to phonerecyclebank recently. One was unused, the other was in very good working condition. I sent both in the same envelope special delivery. I received a cheque promptly for the cheape value device (£12), but nothing for the higher value device (quoted £90). I have since attempted to telephone the company, to no avail. I have also sent 3 emails, simply requesting an acknowledgement that they received both devices, but only paid for one. I am yet to receive any response, 3 weeks later. Phonerecyclebank website advertises they aim to respond in 24hours. They have my phone. I don't have a cheque. Shame on you phonerecyclebank
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