• Pickatop

Overview

Pickatop has a rating of 1 star from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pickatop most frequently mention poor quality problems. Pickatop ranks 2268th among Women's Clothing sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
17
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I received one of 2 tops I ordered in Xl and couldn't even get it over my head.
  • 6 months ago I purchased 3 tops from this Chinese based company and paying £45.
How would you rate Pickatop?
Top Critical Review

“Pauline W. Order no. 9451 Absolute rip off.”

Pauline W.
2/13/20

I ordered a nice top and received a half finished crap top of very poor quality. I paid good money so have been totally ripped off. I have emailed them for a refund but not heard anything back. As you can see from the photos the neck and hem of top has not been hemmed! Obviously I'm very angry. I know pickatop read their reviews so perhaps they will have a conscience and refund my money.

Reviews (53)

Rating

Timeframe

Other

Reviews that mention popular keywords

2 tops (3) 3 tops (3) 4 items (3)
Thumbnail of user paulinew34
1 review
1 helpful vote
February 13th, 2020

I ordered a nice top and received a half finished crap top of very poor quality. I paid good money so have been totally ripped off. I have emailed them for a refund but not heard anything back. As you can see from the photos the neck and hem of top has not been hemmed! Obviously I'm very angry. I know pickatop read their reviews so perhaps they will have a conscience and refund my money.

Thumbnail of user tn128
1 review
3 helpful votes
January 5th, 2020

Add this site to the scam pile. Placed order, the replied once and took my money then never heard from them again. Even got blocked from going back onto their site. Now there is a ad popup thats the same product but different company. Bad News. Save yourself the trouble and stay away.

Thumbnail of user cu9
1 review
8 helpful votes
August 8th, 2019

Ordered in June and in August have not received anything. Get the run around from the website - have been told to pick new items because fabric is no longer available. I asked for money back and was refused - told to pick new items. This is a scam site. My banking information was hacked after i submitted my order to them so i'm highly suspicious. My bank was billed the amount right away rather than when items shipped. Nothing in 2 months is ridiculous!

Thumbnail of user marilynp141
1 review
1 helpful vote
February 11th, 2020

What they sent was nothing like I ordered. I wouldn't wear it while scrubbing my floor. They also use PINTREST and maybe other sites beware.If you use Visa or MasterCard and contest a purchase within 30 days they will refund your money and recover their money from pickatop.
I ordered the sweater in the first pitcher and got the sweater in the second picture. I ordered the dresses in the third picture and got the one dress in the fourth picture.

Thumbnail of user pamelab428
1 review
1 helpful vote
January 17th, 2020

Pity we can't give minus stars
I ordered 3 tops in September and following multiple emails eventually received 1 to top the wrong colour in December, and it's no better than a rag
I have sent further emails but they don't even bother to pretend to give a xxxx now
I assume by now they have closed down that name and are continuing the scam under a different name
I have seen the same pictures of the same clothes on another web site so I am left to presume they are completely bogus

Be warned

Thumbnail of user judyw337
1 review
11 helpful votes
January 9th, 2020
• Updated review

Just wondering... because they seem to have the same clothing and I received something from China today that I did not order. I googled the address on the package and it took me to Dear Lover which looks just like the Pick a Too Website. I have not ordered anything from China since I order the 4 shirts from Pick a Top, I don't know, months and months ago, maybe almost a year? And now a shirt shows up with my name and address on it? This company needs to go away.

By the way my credit card was just hacked also
August 20th, 2019
• Previous review

Just saw someone else's credit card was hacked, I just found out mine was hacked also. One guess it's them

They take your money and run
August 10th, 2019
• Previous review

You'll never get your order. Might as well throw your money down the toilet. I ordered 4 shirts in May, it's now August. They offer the $5.00 refund for waiting but I haven't seen that either.

Thumbnail of user marianf28
2 reviews
2 helpful votes
February 10th, 2020

Ordered 4 items... Recieved 1 item disgusting quality nothing like I orderd after months of waiting... put in pay pal dispute... bc they had tracking information on that one item pay pal denied my refund... I am just as angry with pay pal as I am at this thieving company... and their e mail address is heels@ PayPal... the most despicable company out there... yes and wish I had of read reviews... stay away from this thieving company which have pay pals blessing...

Thumbnail of user judyf120
1 review
3 helpful votes
September 19th, 2019

I ordered thirteen pieces and only received 3 after getting PayPal involved. Poor quality. Sizes WAY to small. The company offered me less than 5% as a cash setttlement. I performed all required steps to recover from PayPal. Five days after the close date, I received a denial from PayPal saying I had not performed all required steps. I showed them where I had. I never heard another word from PayPal. Wow!

Thumbnail of user julies1054
1 review
2 helpful votes
February 5th, 2020

Do not ever order from this place or its other companies under various names. They never reply to emails or messages. The product when I finally got it months later was garbage. Only after PayPal contacted them did they send it. Then paypal dropped the claim, which I am still angry about.

Tip for consumers:
Do not trust a lot of these online shops, check first and this one is notorious for doing this and it goes under a few different names.

Products used:
NONE at all, it was such poor quality even a charity would not use it.

Thumbnail of user joane55
1 review
25 helpful votes
July 24th, 2019
• Updated review

Followup re previous comments... this company replies to my emails re poor service. Ie items not delivered on time as promised. Emails are amateurish and full of platitudes that they are working to get items posted. It is now 7 weeks since I paid extra to receive items in 10-13 business days. They totally ignore that I want a refund because of their false advertising. I told them I was going on an overseas vacation and not to send me anything.
So this morning, as I leave on vacation, there is an email stating they have posted 2 of the 5 items ordered! Who knows where they will end up as I will nor be home to accept delivery. What an absolute waste of my time and money... extremely frustrating shopping experience... NEVER to be repeated. DO NOT shop with this company.

Do not shop on Pickatop site... not worth the hassle
July 15th, 2019
• Previous review

After several emails to Pickatop, they sent one top (of 5 ordered). But DHL charged me $20 to deliver, plus $6 duty! I paid $16 for the top that was delivered... so really wasn't worth it. Top was adequate, but different shade of colour from photo on Pickatop site.
I emailed to tell them not to send other tops, but to refund my money. I received an email saying they would send other tops in 5 days! Very unprofessional email and poor English language... obviously from China.
I would advise NOT TO SHOP ON the PICKATOP SITE!

Final review of this company
June 30th, 2019
• Previous review

I paid extra to have 5 tops delivered in 10-13 business days. I received one top after 1 month. Poor quality, 2 tops after another month, again poor quality. It is now 4 months later and after "giving up" on this company, I received an email stating there is another ordered top on the way! So they eventually do deliver, but quality is extremely poor... will not wear ANY of the ordered items, and will not bother to try to return them for a refund. Just do not buy from this company... you will be very disappointed!

Thumbnail of user marthau24
1 review
3 helpful votes
January 3rd, 2020

Don't buy from this site. They do not send orders timely (still don't have mine), no tracking numbers given, comes from China, do not answer emails asking for updates. Overall, a lousy company!

Thumbnail of user elizabetha460
1 review
1 helpful vote
January 29th, 2020

I ordered over $100 worth of goods. Received someone else's order and now can't get a response to my emails. Avoid at all costs!

Tip for consumers:
Don’t!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sheilag128
1 review
3 helpful votes
December 13th, 2019

Horrible products, total waste of money. Website should be taken down. A 10 year old could produce a better product than this company. Ordered 4 items, took 8 weeks to receive the first item, unfinished seams and hems, ill placed button holes, not even a homeless person would wear this!

Thumbnail of user janeb578
1 review
1 helpful vote
January 18th, 2020

Wish I had read reviews first! Ordered three tops. Received one I never ordered - too small. Two more arrived - wrong sizes and terrible!
No way to contact the company and return goods, so no refund!
Be warned!

Thumbnail of user johnp2373
1 review
1 helpful vote
February 20th, 2020

Paid for fast delivery of 3-12 days. Waited 9 weeks and items were incorrect and non fitting. BEWARE

Thumbnail of user wendyw243
1 review
9 helpful votes
July 30th, 2019

Like others, I placed an order June 11,2019 and have received no product to date. My credit card was charged the day I placed the order. The company stopped responding to my emails. Tried to file Better Business Bureau complaint, but BBB needs company address and phone number, which cannot be found on the website or internet.
Pickatop ad was a pop up on Instagram. Zuckerberg is happy to take add revenues but takes no responsibility for quality of advertisers.

Thumbnail of user donnaw403
1 review
16 helpful votes
July 4th, 2019

I live in Canada. I had to pay $27 customs fee for one dress. The dress was much smaller then their sizing chart and was very poorly made(uneven hem). It is totally unwearable. I have tried to get their return address to return it.
Their response was a $5 refund if I keep it or 20% off next order and I still don't have return address.
UNBELIEVABLE!

Thumbnail of user jank138
1 review
7 helpful votes
August 7th, 2019

Do not order from this company! I placed order in June, it is August, recieved 1 of 4 items! It is poorly made and looks nothing like the picture! Asked for refund, no one responds! Scammer

Thumbnail of user barbaras1060
1 review
2 helpful votes
January 26th, 2020

So they take your order and money... deliver 1 item from the order and then nothing... they even delete all your info from their fake website once you make enquiry.
CERT and NZPolice are currently working to hold them accountable for their global fraud.

Thumbnail of user trishg25
1 review
3 helpful votes
September 30th, 2019

Ordered some summer dresses in June and paid extra for 10-14 day delivery. Needed them for a holiday in August. Not received by the time I left, so notified them to cancel my order and refund my money. Have received a couple of notices that they are shipping one item. Again advised them not required and refund my money. Still nothing!
BEWARE!

Thumbnail of user deneanet
1 review
9 helpful votes
August 19th, 2019

When you order they show you American size charts but do not tell you they are located in Hong Kong and the sizes are different. I received one of 2 tops I ordered in Xl and couldn't even get it over my head. The material they used was awful ( thin and scratchy) I have been fighting with them for 2 months for a refund and all they do is offer me a discount on my next order. RUN RUN RUN from this company!

Thumbnail of user rebeccad256
1 review
5 helpful votes
November 30th, 2019

Horrible is the only way to describe my experience with Pickatop,,, horrible in all ways. Poor service and quality. Can I give a negative star?

Thumbnail of user joycew137
1 review
11 helpful votes
July 9th, 2019

The garment pattern was right, the color was wrong, and, would you believe it, the neckline, sleeves and hem were rough cut and not finished! If I could give it, I would give it a minus 10. They should be sued for $100 million! This company is a scam! Don't ever buy from them. This is what you get when you buy from China!

Thumbnail of user danak115
2 reviews
3 helpful votes
December 7th, 2019

Placed order for 3 garments on the 21/10/19.
To date I have not received anything. I emailed them 3 times before I received a response. All they kept saying was that the parcel was in transit.
I demanded a refund and was told they can't do anything until I receive the goods! What the? If I don't receive the goods I can't ask for a refund, but if they haven't sent the goods, hoe do I get my money back? DO NOT BUY FROM PICKATOP!

Thumbnail of user karend479
2 reviews
7 helpful votes
October 14th, 2019

I ordered 7 items, received one, then made a complaint to PayPal and received another. After another complaint to PayPal received a bag. Nothing since. Never again and I am not dealing with PayPal again either as it is so difficult. Will go shopping myself in future. This is my third scam so no more online shopping for me.

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