Pinklaura.com has a rating of 1.1 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases.
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Firstly, the quality of the product is very good. The size of the top and pants purchased on the website is very suitable, and the skin feels good when worn. Overall, I am very satisfied.
This items do not appear as on site. Poor quality and sizing. They didn't want to give address for return but I didn't accept any of their discount offers. I'd never order from them again. But once again this is what I get for not checking into site and ordering from a Chinese company. Hope I have learned my lesson and J may never get a refund but if not I will seek PayPal for refund PayPal should do their homework in whom to do business with.
This items do not appear as on site. Poor quality and sizing. They didn't want to give address for return but I didn't accept any of their discount offers. I'd never order from them again. But once again this is what I get for not checking into site and ordering from a Chinese company. Hope I have learned my lesson and J may never get a refund but if not I will seek PayPal for refund
PayPal should do their homework in whom to do business with.
As you can see from the other reviews this website is a scam. I emailed to return and they want to charge me 40 dollars for a return! But for my "satisfaction" they offered me a 10% refund and to keep the items. They are beyond unprofessional and are trying to blame the pandemic to try and make me feel bad. The products are NOWHERE near what is advertised and the package came over a month later blaming it on weather? It's July.
I ordered two dresses that came in and looked horrible, cheap. When I tried to return them, I was told that the address that it was mailed from was not their location and that to send them back, it would cost me $35 because it would have to be shipped internationally. Offered me 10% refund in exchange for not returning the dresses. I am not accepting it obviously. Do not buy from this company!
Tip for consumers:
that you would have such a difficult time returning it.
Product was complete garbage, fabric thin and misshapen!
No contact info for refund
Complete scam! Don't buy from them.
Products received are nothing like the pictures on their site.
I was expecting a linen sort of fabric and got parachute plastic instead. The fabric is so thin and terrible quality. Inquired about a refund and they will not provide the address to send back.
I wish I had checked reviews before ordering.
Tip for consumers:
This site uses stolen pictures to make cheap imitations in China. It’s a bait and switch. Check the return policy before you buy.
I ordered the shirt and shorts from what was being advertised on Instagram. What I got was not what an ordered. A knock off and literally came from China. I thought pink Laura was US based. I ordered in June. They couldn't find my order and then found it and finally over a month later I received my order and not what I ordered at all. Such a disappointment. Will not order from Pink Laura again. The pink outfit is what I got. The grey outfit is what I ordered. It's not the same.
This company is a total scam! They used stolen video of a product from a small business in the US which I didn't know until after clicking purchase. Then, I received no tracking info for over a week despite the website saying 5-7 day shipping. When I reached out k was told it would be 2-3 more weeks. I asked them to cancel the order. Instead they offered a discount. I asked them again to cancel the order. They told me oh just wait it's coming. I asked a third time to cancel and refund my money immediately and suddenly they send a tracking number but that number leads absolutely nowhere! I've filed complaints with Facebook for allowing their ads and with PayPal. Save yourself some money and a giant headache and avoid them at all costs.
Tip for consumers:
They should be shut down for being a scam site
Do not buy off this website they are a scam, reporting to the ACCC FAIR TRADING AND OMBUDSMAN if your in Australia. I encourage everyone to notify Boarder Force, All Government bodies to stop this company selling fake materials. So many complaints are everywhere. Complaints to FB, Instagram, Twitter, all forms of media. Speak up take NO for a answer get your refunds. Use legal actions, spread the word.
Disgusting China Humans.
Tip for consumers:
Share to everyone to not get caught up in these feral humans fraudulent actions in not providing you a full honesty customer service products. Pink Laura is in CHINA NO SURPRISE WITH THE DISHONESTY
The 2023 New Drawstring Waist Bodycon Dress i bought was terrible quality for the price and when i contacted customer service for a refund they would only refund me 5% which was $2 unless i wanted to send the item back at my own cost which would have cost me more than half of the actual product. They blamed covid for low profits which had nothing to do with me wanting a refund and online stores did better during covid anyway.
I ordered a viral sweater for $34.99 plus paid $7.99 for "express shipping" promised to be at my house in 3-5 days…just shy of a month later it arrived. It looked raggedy and did not fit the way it's described (it was much much shorter than the description). I emailed the company for a return and went back and forth with complete nonsense. They went as far as asking for my measurements and photos in an attempt to prove I ordered the wrong size (it fits everywhere but the length). At the end they offered me 30% to keep the sweater. I paid with PayPal and filed a claim. I am now getting a full refund thanks to PayPal. I will never do business with them ever again! It's nothing but an absolute scam!
Don't be fooled. The dress I received is nothing like the one advertised. The material was supposed to be stretch fabric but it is a crunchy plastic (the inside tag is a lie). The quality is very poor. I've requested a refund but looking at other reviews now, and as I'm overseas, I don't expect any satisfaction. A lesson learnt. Don't waste your money on any products on this site.
I bought the short and top sets that have been all over face book
Wow nothing like the advertisement can see through material I'll shaped and poorly made
It's a scam
Too expensive to post back only offer $20 refund
Firstly, the quality of the product is very good. The size of the top and pants purchased on the website is very suitable, and the skin feels good when worn. Overall, I am very satisfied.
This company is a scam and the clothes are NOT like the pictures. They are cheap knock offs. The sizing is completely off too. If you ask for a return they will email you a sad story about supporting 3 kids with this business. I field a complaint with PayPal and waiting for a solution. After a lot of back and forth, the company went from 15,20, to 40% refund if I keep the clothes. They finally gave me an address to return but I don't even trust that they will get the package or refund me.
I ordered both of these outfits from Facebook and the quality is terrible. It took over a month to get and I was very disappointed with what I got. The material was suppose to be soft and stretchy but instead it was rough and falling apart. I have been trying to get a refund and to send back the product but I keep getting their customers service personnel arguing with me to send pictures…. I would like to warn anyone trying to order from here to NOT. At this point I gave up on getting my money back but I want others to be aware they are scammers! If I would give them 0 stars I would!
I order ultra slim tummy control hip lift panties in skin color and I got a black ordinary panty very bad I paid 1700 for just a 3rd class panty
Shame on u people never buy again anything
All the ladies be aware of this cheaters
I tried to return the product I purchased from them. They offered to refund me 10% of my purchase which is $35.00 so the offer is $3.50 If I mail it back it cost me $20.00 and i would receive a full refund making my return $15.00 total after spending $20.00 to return. This company is a scam and they sell trash clothing.
They claim that they will allow returns/refunds but you must request the return address from customer service and return within 15 days. Customer Service will not provide the return address to send the items back so you are stuck with the items you have no intention on ever wearing. Items do not resemble the pictures online and are not as expected.
Tip for consumers:
Do not order from this company!
I ordered a top over 3 weeks ago because I wanted to try out their clothing...it's been a horrible experience so far...it's taken almost 4 weeks just to begin shipping procedures, and my package is STILL in China...tracking says it still hasn't shipped yet...this is horrible customer service, the website says ships within 10-15 business days...unfortunatelt this is false advertising
I had a Facebook ad pop up for this shop and I ordered an oversized shirt & biker short set. A month later, I received HALF my order. The quality is awful & cheap. Not at all like what was advertised. I posted what I thought I would be getting for reference.
It was my first time ordering a dress from Pinklaura. It ended up being way too big on me, so I emailed customer service to inquire about a refund or exchange. Every time I got a reply, it was from a different person and no resolution, other than I was offered a 10% discount and I keep the dress that I can't even wear. My last email was dated August 29,2023 and I still haven't received a reply back. I will have to sell the dress online and take a loss. I won't be ordering from this company ever again!
I ordered the denim riffel sleeve dress that was delivered LATE and from China (not expected at all) this site is an absolute scam. Portraying itself as an american company however delivering outrageous products. Ny dress was not the material thatvwas described, sleeves were way shorter then they were advertized, sizing was off AND finger prints were in the acid wash.
I've asked for a refund however have been offered a measly 10% refund...laughable!
Don't do it...SCAM! Do not waste your money or time they are worthlesss in product and communication!
Tip for consumers:
Terrible company
Poor customer service, Poor quality, No Returns. Takes a long time to deliver. Items not as pictured
I ordered 2 shirts online, in the model so cute. I did my measurements to be sure that it would fit. The shirt I received had sleeves 2 inches shorter than in the size chart. I have been emailing back and forth with this "customer service" representative for 3 days now and she will not give a the return address. She just keeps having me take pictures and trying to blame me that the shirts do not fit. I screenshotted the return policy and it states that I can return within 14 days of receiving the item if I'm not satisfied. The company will not give me the return address. I would never purchase from this company again.
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