Princesscruiseship

My last two cruises with Princess have been absolutely horrible. I received a cruise featured cruise credit for $250 and went to use it. Nobody could find it. I do have the paper showing that I received it From the ship. I must have over 20 hours of phone calls and emails trying to get this fixed. I get the runaround. Lie after lie. So different story after different story. I thought carnival was the worst cruise line, Princess is right there with them. And if you don't know Carnival and Princess are affiliated. Princess used to be a very nice cruise line to cruise with. But not anymore! In the casino on the Caribbean princess. You would use your medallion to charge your room for the gambling on a machine. If you sat there for a little while, The amount would disappeared and never showed up as a credit. We missed the Port, Prince Edward Island, and I still haven't received a credit for that. I am so disgusted with them. It just so happens we're going on another cruise with a big group. Everyone is so fed up with the crap that Princess is putting us through, we are all ready to cancel. If you call to try to fix a problem with Princess, you are on hold for one to two hours! I went to a travel agent for this upcoming cruise, he said he will never in his life book a Group cruise or individual cruise with Princess Cruises again.