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Claim Your BusinessRancho Collection has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
I ordered vanity from this company thru Houzz website, which is next to get my review, and had nothing but disastrous experience with this incompetent company. First vanity took 2 months to be delivered, once delivered i saw how poorly it was packaged and how damaged the box was, so before the UPS guy even left I opened it and found big crack on a side. I refused delivery and UPS guy took it away. I took pictures, contacted Houzz, who contacted the seller and requested replacement. My whole bathroom project was on hold because I was waiting for vanity for so long. I was in fear that replacement will take as long. I was beginning them to replace it quicker, but no, they had to wait till the damaged goods reach all the way to Texas, although I provided pictures of the damage, before they processed my return and only then send a replacement. I ordered this damn vanity in September, today is December and I still don't have it. It is ridiculous and I don't know what to do. For now I can only warn anyone who is planning spending money with this company to stay away..
I ordered vanity from this company thru Houzz website, which is next to get my review, and had nothing but disastrous experience with this incompetent company. First vanity took 2 months to be delivered, once delivered i saw how poorly it was packaged and how damaged the box was, so before the UPS guy even left I opened it and found big crack on a side. I refused delivery and UPS guy took it away. I took pictures, contacted Houzz, who contacted the seller and requested replacement. My whole bathroom project was on hold because I was waiting for vanity for so long. I was in fear that replacement will take as long. I was beginning them to replace it quicker, but no, they had to wait till the damaged goods reach all the way to Texas, although I provided pictures of the damage, before they processed my return and only then send a replacement. I ordered this damn vanity in September, today is December and I still don't have it. It is ridiculous and I don't know what to do. For now I can only warn anyone who is planning spending money with this company to stay away..
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