Razer

This is a review of my experience trying to get support from Razer Customer service for a Razer mini which failed within the claimed 2 year warranty period. The optical sensor failed but all other functions were working and it appears this is a common problem if you google 'Razer viper mini sensor problem'. I purchased the mouse through Amazon via a reseller and tried getting them to respond but got nothing back so then contacted Razer directly as I had registered the mouse when I bought it 16 months earlier. Over a period of 10 days I was in contact with over 5 different agents, supplied videos, scanned documents, etc to show the issue. Finally both Razer denied support claiming that the reseller wasn't authorised (which I did not know at the time of purchase through Amazon). I would be very careful when purchasing Razer products, particularly the expensive items if you want to trust the warranty that they offer. I am out 40 dollars not hundreds so if you are buying any of their higher end products think again. I've had various logitech mice over decades of use which last forever and never had to revert to the warranty. This mouse stopped working within 16 month and the company would not support their product even within the warranty period.

I still use it, I bought my Razer Phone 2 back in 2018 and paid around 700 Euros, it hasn't even been 5 years and the phones are discontinued, meaning that Razer wont push an update or make more phones. It's disappointing to see such thing happening with a gaming brand after paying them a fortune.

Time to switch to an iPhone.

The Razer Kishi is a really good controller it says what it is no latency, responsive easy to connect and it's comfortable in the hands of mobile gamers. Now the reason why my title says "decent" is because mines actually broke not to long ago an here's why:

The controller itself the way it's built is why it's not working anymore well at least the left side of the controller so I've should've did my research more Thoroughly in the sense of what problems did other people have when they bought there's an how long they've had it before it broke.

So people had the same problem for some reason the left side just wouldn't respond an there was 2 ways to fix this situation yourself (other than contacting support)
1. Would be to make sure you had something turn off in settings I'm not sure what it was Im guessing it had to do something with tracking or mapping on your phone so just turn off those settings cause apparently it's changing how your controller is reacting when connected to your phone.

2. Would be just update the controller if it isn't already updated to the latest version an if it still act wonky when trying to move just restart your phone with the controller staying connected an try using it now.

Witch are some good methods if you want a quick fix but the the 1st solution is only for androids there's no idea on how to fix it on IOS except to update if needed an restart your phone now this may work for most people so if it does Kudos to you. But the issue is the way it's built an it can be damage just by stretching it out now idk how that's possible if it's meant to fit all phones and you can fix the left side but if the 2nd method doesn't work for you Than you need to open it up an repair it anything that's loose in the wiring so that goes along with tools needed an how to repair it yourself for free.

In my opinion I see this as a issue an I'm blaming the way it was built I've never been rough with it never dropped it nor even rage so hard tried to damage it I've had it for 3 months an at first when I started having problems responsive wise I thought it was the game I was playing when it came to lag or delay an stuff like that but no that was just a sign of hey your "controller gonna be 6ft under soon"

It's not strong enough nor have the durability if people who bought this had the exact same issue as I did some people say it lasted a week for them it lasted about 2-3months witch is my range etc etc etc.

So I hope Razer comes out with something better an upgrade an take this a bit seriously cause for a controller that's meant for your phone is pretty expensive an it shouldn't go to waste or be felt it was a waste of time buying this knowing you can have the exact same issue as I did an others had.
Thanks
For reading my review

The support never refund the error in credit card relaod and bank reload.
I have 800us freeze 60 days. Andsuport say contact bank to solve problem. And close ticket. The bank say payment confirmed and can not refund. Write to razer support

I bought the razer blade 17 computer and after a year and a half of using it and keeping it clean, the computer over heated and now doesn't run the same, so now razer wants me to pay them to fix it (like I haven't paid them enough already), after they clearly sold me a computer that was not built to last

I bought a Razer Blade 15' with a Nvidia RTX3080m in 2021. I am a developer, I take care of a lot of my laptop. No shocks, no gaming, it is always put in a padded case when I don't use it,...
After 2 years the main GPU died with no reason. The warranty is only for 1 year. Since the GPU is soldered on the motherboard the full motherboard needs to be replaced, and it will cost more than 1000USD.
It is really poor quality for a 4000USD computer. My 2 previous computers (same usage) were Asus ROG and they lasted 5 and 6 years. They still work and they cost about half of the Razer price.
The Razer Blade looks great. When it works it is great. But it is poor quality inside. It is not acceptable that a 4000USD computer stops working after 2 years. I won't get it repaired and I will take another Asus ROG or Dell XPS. Good advice friends: don't buy Razer, except if you plan to change your laptop every other year.

RAZER CUSTOMER SERVICE IS A JOKE. DO NOT SUPPORT THIS COMPANY.

Razer's Customer service did the following:
- Lie to me
- Ripped me off
- Fed me misinformation and conflicting updates
- Made me wait weeks for replies
- Blamed me for THEIR MISTAKES
- Ultimately solved no problems, only made thing worse.

All for a really basic issue: I need a USB-C adapter replaced. A simple problem led to months of e-mails and ultimately cost me more money I will never see again. Completely unacceptable.

A few months ago, I lost the USB-C dongle for my Razer Barracuda X headset while travelling. I contacted support and they told me to purchase a replacement USB-C dongle from the website. Which was out of stock. I waited months for it to come back, but once it did - I did exactly as they said and bought the dongle.

Unfortunately, the dongle arrived and did not work.

I contacted Razer support again, and my next experience was positive. I spoke to a wonderful customer service assistant who apologized and helped me set up a return for the faulty product and offered a FULL REFUND for it. This was a great experience, and I even gave him good feedback once prompted to in an e-mail.

However, this would turn out to be a mistake. My hell had just begun with this company's customer support, and this first interaction turned out to be the exception not the rule.

Days later, i was contacted by someone from the "refunds team" and asked to TAKE A VIDEO OF ME USING THE PRODUCT AND SEND IT TO THEM. I imagine this is so they can verify I wasn't lying and the product didn't work. This still feels like an insane thing to ask your own customer to do, but I did it anyway. I took a short video and showed the dongle was not working with my headset. I sent it over, and hoped this ordeal would be over. But this was just the first trial.

Upon reply, I was now told - MONTHS AFTER MY FIRST CONTACT - that I had been told to purchase the wrong dongle in my original correspondence. RAZER THEMESELVES ADMIT THEY GAVE ME THE WRONG TECHNICAL ADVICE. Including postage, this FAULTY ADVICE THEY GAVE ME cost $45 AUD. Their mistake had cost ME. The worst part is? They no longer manufactured the dongle my headset needed. I was screwed.

No apologies, no compensation, or any additional service was offered to rectify or compensate FOR THEIR MASSIVE CUSTOMER SERVICE FLAW. They just told me I could return the dongle, but that I would have to do it "within seven days of delivery to qualify for a refund." And due to their slow correspondence, I barely had two days left to pack the item and send it back to them and this was during a work week where I had to take my OWN time to organize this. To their small credit, they gave me a postage sticker to send the item back. But this would be the end of their most basic level of customer service to rectify THEIR OWN MISTAKE.

At this point, I just wanted my money back and to put this all behind me. I have lost all faith in the RAZER brand after seeing how they treat their long-time customer of nearly ten years, especially considering this is the first return I had EVER asked of them. Absolutely appalling, but I was just over it.

But the final slap in the face came just a week later. RAZER told me they had received the INCORRECT DONGLE that THEY TOLD ME TO BUY and would process the refund. However, the refund only covered the cost of the dongle.

That's right. THEY DEDUCTED THE COST OF THE POSTAGE FROM MY REFUND. Not satisfied with giving me faulty advice, making me pack the product they incorrectly sent them, wasting my time, making me take a video proving I'm not a liar, and replying to dozens of e-mails... THEY TOOK MY MONEY TOO.

It's bad enough that my RAZER headset no longer works, but I've now LOST ADDITIONAL MONEY trying to fix it due to THIS COMPANY'S FAULTY ADVICE AND POOR CUSTOMER SERVICE.

I asked them for a full refund of the postage, but they curtly told me that it was not in their policy to refund postage. They didn't even acknowledge that they made a mistake, and made no effort to rectify or compensate for it. Which is the absolute BARE MINIMUM you need to be able to do in customer service.

So, don't purchase RAZER products. Because if something does wrong, they will waste your time, make you buy incompatible parts, then not even have the decency to refund you the postage for wasting your time.

Absolutely deplorable. Don't support companies that treat their loyal customers this badly. You can do better - because clearly, RAZER refuses to. They are so greedy that they won't even cover the postage costs of their own mistakes. What a joke.

So now I have written this review, and plan to post it on every website available. I told Razer in advance that this would happen, but they are yet to make a comment or respond to me.

Purchased a refurbished laptop and it works so well. The deal I got was really amazing, it was very reasonable for a refurbished laptop. Customer service could have been better because they took some time to respond to me. But the laptop is great, thanks