Roborock

I'm overjoyed that I purchased the Roborock Q7 Max+ vacuum! The first thing that drew me in was the design. Simply put, the vacuum cleaner has a very stylish appearance and leaves a great, high-quality impression. It also performs well.

Robotic vacuums are highly recommended to me by a friend, and they really come in handy! I don't have much time to spend on clothing because I'm so busy, and this makes it so much easier for me because I can clean my place more quickly.

From me,1st response:

Hello,

Kindly, I'm not your average home owner. I have hardwood floors on every floor surface of my 6500 square foot home, besides the bathrooms and laundry rooms. I have and always pay attention to all products I use in my home. My home is also a shoe free home and I clean my home routinely each week, this includes vacuuming. I also mentioned I had gotten my floors re-coated before I had made the purchase. This is when I started using the Roborock. There are consistent amount of marks/ scratches on all my hardwood floors that are going against the grain. In the same pattern and direction. These marks were not there prior before using the Roborock which "you" are not able to see all damage in the photos. I was only able to gather minimal damage of what I was able to capture with my phone. These photos does not remotely capture or show the amount of damage Roborock has made to my hardwood floors.

If tested in labs, why is my roborock working against the grain? Than working, running towards the grain? You claim your Roborocks are designed to be floor friendly and tested in labs. If this is the case, my Roborock should know cleaning or vacuuming against the grain of my hardwood floors is working or cleaning in the incorrect direction of hardwood floors. I find it offensive for you to assume I do not pay attention or care for my home to have overlooked damage on my floors. It's very irresponsible also easiest for you and your company to put the blame on the customer. I know in fact, the Roborock caused such damages to my floor. I stopped using the wet option immediately after noticing such marks. I can also tell you these marks are all consistent in pattern, direction and left overwhelming amount of scratches throughout my entire floor on each level. This means even on areas that have less to no traffic. It's not a coincidence these marks appeared directly after using the Roborock. My Roborock is not an inexpensive piece of equipment. I would not recommend any one to use "Roborock" on hardwood floors especially when it's not working properly witn the grain. Not only did I spend a dear amount of money on this, but if I had known I'd be left with such an inconvenience and added expenditure. If I had known it was not going h to be safe to use on my hardwood I wouldn't have bought it. Instead I'm now stuck with scratch's and bedding to Re-coating all my hard wood floors. Even after I had just gotten them re-coated.I in-fact have evidence to back up my claim. I'm able to get a certified wood floor inspector to inspect the damage. I find the best solution to best resolve this issue to return my Roborock for a full refund. As far as fixing my floors I feel it's unfair to me I'm left to take care of damages on all my floors on my own. I feel Roborock will take zero of any part of this responsibility. Roborock is "NOT"HARDWOOD FRIENDLY. I will do what ever itn my power to post beware reviews and images against your product for all hardwood floor homeowners.

2nd response:
My evidence shows the damage on my newly recoated hardwood floors. The amount of money it's costs to recoat my floors is thousands of dollars. ROBOROCK should be held accountable for putting a product out there as well as advertising it's safe for "ALL" floor surfaces when " ITS NOT". I feel it's unfair to me, I'm left with the full cost of recoating my floors from damages caused by your product. I'm being overly fair to ask for a full refund and you should be lucky I'm not asking for you to pay for the damages.

I recently had the same company back out who recoated my floors prior owning your product. My point here is they left my home last with my hardwood floors looking new. Before coming back out to my home I made sure to make them aware of why they were revisiting my home. They were shocked to see the damages that had been done to my floors by your product "ROBOROCK S7 MAX". They advised me to discontinue any use of the Roborock after they come out to recoat again. This product is either defective or ROBOROCK FALSELY ADVERTISED AND FAILED TO STATE THEIR PRODUCTS AREN'T SAFE TO USE ON ANY HARDWOOD FLOORS OR BOTH. That does not fall on the customer. It's your responsibility to put the correct information out there. This product is useless too me. Unless I would like damages on my floors again. A full refund should not be in question and would be GREATLY appreciated.