Rosacare.co

Returned the RosaCare IPL Perm Hair Remover unit (retail $179) after 2-3 times a week usage with no results. Sent a copy of my return postage receipt, was acknowledged but have yet to recieve a refund after several email exchanges promising to do so since 5/28/22. No responses to my most recent email requests since 7/13/22. PayPal purchase protection unable to help since 180 day guarantee has lapsed. So, I am left with no product nor a refund. BEWARE!

Laser hair removal device: It took about 3 weeks to arrive from the States to Canada. In my experience, this device has no influence in removing unwanted hair, such as those on the chin and moustache (for women), even in a situation in which the hairs are not fair. The company offers a 100% money back guarantee within 90 days, including shipping.

When I contacted them via email at about 75 days, they did not respond. When I went through PayPal (which I had used to pay for the device), they responded within a couple of hours offering a replacement. I went through PayPal again requesting the return / refund. The company then offered PayPal a refund of the cost of the device almost immediately, once returned, but no payment for shipping. I have returned the device and asked PayPal to also seek the shipping reimbursement.

I looked for reviews online after my experience and saw that others are having difficulty returning the device for a refund.

I DO NOT recommend this device. The problems were 1) slow shipping (not a deal breaker on its own; 2) the device did not work as advertised in my experience; and, 3) they seem reluctant to respond to their money-back guarantee, including shipping.