• RusticHardware

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Overview

RusticHardware has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. RusticHardware ranks 96th among Tools sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1
How would you rate RusticHardware?
Top Critical Review

“Mailed me the wrong item and would not reply.”

James S.
5/5/16

I ordered 4, Hinges Big Corazon, and 4, Drawer pulls Jap. #82 on March 12th. When I recieved my shipment it contained 2, Jap #85's and 4, Hinges Big Corazon. I did not realize that I had recieved the wrong item but I did notice that I had only received 2 drawer pulls. I contacted Kings of Rustic Hardware and informed them that I was short 2 drawer pulls. Kings of Rustic Hardware sent me 2 of the Drawer pulls Jap #82 I had ordered. I now have 2, Jap #82, and 2 Jap #85. I contacted them 4 times over 2 weeks informing them of the problem. I even offered to pay for 2 more hinges as long as they covered the shipping but they would not even reply to my emails. They completely ignored me.

Reviews (1)

Rating

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Thumbnail of user jamess401
1 review
0 helpful votes
May 5th, 2016

I ordered 4, Hinges Big Corazon, and 4, Drawer pulls Jap. #82 on March 12th. When I recieved my shipment it contained 2, Jap #85's and 4, Hinges Big Corazon. I did not realize that I had recieved the wrong item but I did notice that I had only received 2 drawer pulls. I contacted Kings of Rustic Hardware and informed them that I was short 2 drawer pulls. Kings of Rustic Hardware sent me 2 of the Drawer pulls Jap #82 I had ordered. I now have 2, Jap #82, and 2 Jap #85. I contacted them 4 times over 2 weeks informing them of the problem. I even offered to pay for 2 more hinges as long as they covered the shipping but they would not even reply to my emails. They completely ignored me.

Tip for consumers:
Don't. If there is a mistake with your order they may or may not decide to respond in any way.

Service
Value
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Quality

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