Scentiment.co

Mini Diffuser arrived on a Friday and buttons stopped reacting by Sunday. Simply won't turn off! Buttons do not work! Customer Service said NO REFUND ON 2 DAY OLD PRODUCT! PLEASE AVOID THIS COMPANY...Horrible product & customer service

I order "one" and then see on my bank acct that "I'm subscribed" and they took $61.95 for a payment. ((NO. 1 I "NEVER" WOULD OF SUBSCRIBE TO ANY AIR DIFUSER FOR THAT MUCH LET ALONE KNOW I CAN'T AFFORD IT AND IT ISN'T WORTH IT! SO ENJOY MY MONEY YOU TOOK CUZ YOU AREN'T GETTING ANY MORE! SHAME SHAME SHAME!

I placed my order on May 13 2023, and I STILL have not received my items! I contacted Customer Service *via email, since there is no phone number to call them* and they gave me the info to file a claim... well the last part of the claim form *signature page* freezes at that point. I tried on my laptop, phone, PC...my COWORKERS phone, PC and laptop...it STILL doesn't work. I sent another email explaining and all they responded back was "try using a different browser" which I've obviously done! $123. I'm not resting until I either get the product or my money back! This is ridiculous!

DO NOT BUY! I REPEAT DO NOT BUY THIS PRODUCT! FALSE ADVERTISING! HORRIBLE CUSTOMER SERVICE!
From the beginning the product didn't work. The diffuser only covers a couple feet of scent. Literally you have to get close to it to smell the aroma. I made a claim but there's no number or anything to talk to someone so I emailed them. They took forever to respond and long story short they basically told me how to insert the oil, because they felt maybe I was doing it wrong - which I wasn't… I gave it another day of trial and still didn't do its job as advertised. I sent them another email asking for a return label because i wanted my refund. At this point its been a 2 month back and forth! Once they received my diffuser they said an oil was missing and they couldn't send me a full refund - although they're the ones that told me how to use the oil! How are you suppose to use the product without the oil right?! They charged me a 30% of my refund as a "Restocking fee"! Who does this?! I paid $200 they refunded half of that! I'm warning you! DONT BUY IT BECAUSE ITS A RIP OFF!

I am now going on three weeks out from ordering my diffuser and they are still giving me shipping dates 2 more weeks out! They are not credible. No customer service telephone number and they only reply with form answers. I'm going to begin legal proceedings to stop them and post on every website available their fraudulent business activity!

As someone sensitive to artificial fragrances, I appreciate the natural and high-quality scents offered by Scentiment.co. Their commitment to using clean ingredients ensures that I can enjoy their products without any worries. Thank you for creating such amazing scents

I received my diffuser and on day one it did not work. I sent in a message asking them how do I return this to get another one. I told them I got one that is not working. They never would tell me how to return it. They ask did you do this and did you do that...? Duh, this is my second one and I know how to work them. I even told them I put my nose right down on the opening and no smell is coming out at all. Then they ask me to send a video. Lol! Im sorry, but how is a video going to let them know if you can smell it...? But I sent in a video. Nothing. I will never order from this company again. I wasted over $200.00 but lesson learned. They have HORRIBLE CUSTOMER SERVICE!

Shipping did take some time as my order was placed in June and it took about a month to get the product.
Once the product arrived it was easy instructions and set up. The scents smell just like the Westin Hotel where we stayed at.

THIS PLACE IS CROOKED! I have one pending issue with them regarding a defective diffuser. I went back and forth with them for weeks, patiently doing all the steps they suggested to try and correct the humming noise everytime scent is put out. Nothing worked. Then they tried to tell me to return it at MY cost! Why would I have to pay return shipping when it wasn't my fault to begin with! I purchased other items from them too. Now, when I purchased a mini diffuser for my daughter a month ago, they make you join for a subscription. BUT it also states you can cancel at anytime. So a few days later, I canceled the subscription. Well a few days ago, I got an email saying my "scent" from my subscription is being sent to me. I immediately emailed them and showed proof that I DO NOT have a subscription. I just got an email telling me just bc I canceled the subscription, doesn't mean the order wouldn't be sent. WHAT? Who is saying these idiotic things that don't make sense. So, they go on to say I can return the scent for a refund. Again, at my cost. Not to mention this horrible company takes DAYS to communicate. I hope they do not make it. They are scammers.

Really awesome dope for the Westin smell but not as strong so it's good for a small room but not as potent for a larger space like a living room. Much better price than on the...read more

If you are owed a refund, it will be over a month, and you still have to respond to numerous emails. I'm still waiting. I ordered the $123 bottle of scent oil. When it is supposedly a (BOGO) buy one get one special on August 12th. I received it without my extra bottle on August 17th. I contacted the company via text and email, their only response was, your order has been delivered. After going back and forth, I asked for an RMA so I could get a full refund, on August 17th. Every day, I requested an RMA, so finally on August 24th, I got an email stating I must pay to have the item returned with an RMA. I mailed the package back on August 28th. Pensacola to Medley, FL is 9hrs. September 1st, I sent an email requesting the status of my refund with the Tracking information, stating that the package was delivered and signed for on August 30th. September 1st, I got a response stating that they had provided me a Prepaid RMA, and I should mail it back. I replied with my tracking information again. Then i got another email stating that he was a manager and to provide my tracking information again. It's September 8th, and I'm back to requesting the status of my refund. Tracking: 1Z*******W*******895

Just after I placed my order and prior to receiving my diffuser and scents, I found a great product that I really liked and chose to purchase and use. So, as soon as my order arrived (I didn't even open it) I contacted the company asking about how I could begin a return. I received an email response encouraging me to keep the product and offering a discount on another of their products. I responded that I still intended to return it. Then, I received a response to that request to return that also encouraged me to keep it, offering yet another product discount. I then sent ANOTHER email saying that I still wished to return it and FINALLY received a several step form that I was to fill out and enclose with the return. This process happened over 3 days (thus eating up the time range during which they allow returns following receipt). The email referred to the fact that there would be a product inspection and a decision made as to whether or not I could actually return the product and receive a refund in 14 days. UGHHHHHH...all about a $169 purchase...seems a pretty hard "fight" they gave me for this amount of money. Does it indicate that the company is struggling financially...not sure, but it certainly made me think it might be possible. The whole experience was so incredibly frustrating.