SecurTel.us

This site is a scam they charge your card without telling you they are going to and then when you call them they tell you that they can only refund you 30. Of the 45. You just sent them without even knowing you were sending them money. They have a 15. Non refundable payment. It's really bull crap because when you call they tell you it's in their terms of service but i never clicked anything agreeing to any terms of service… i will do everything in my power to bring this company down. They woke the sleeping dragon. It's unethical and completely illegal.

This company is a total scam. I only gave a 1 star because I had rto rate. They offer a lower rate, when in fact their services don't even work with the jails or prisons. They charged my card $45.98 and when I asked for a refund, they charged me $14.95 to cancel services that do not even work. I will be contacting my lawyers for a class action.

Scam! Before I could even complete my profile I was IMMEDIATELY CHARGED almost $50 they won't even provide a full refund.

First of all it was the wrong website they have similar names when I signed up they charged me $45.68 I didn't purchase anything or have any calls etc. So I emailed and called an requested a refund after seeing it was the wrong site they won't give me refund they're begging me to keep the services I keep saying no thank u and they keep begging also they can't even tell me what I was charged for it's a scam honestly I will be reporting to BBB and filing a dispute then they want to charge me for refund after being told it was an accident

Do not start an account you will not even get it all the way set up before they'll charge your credit card 4599 then they refuse to give you a full refund they tell you that 1499 is non-refundable but yet they don't even give you an option to select the payment they are ridiculous they are thieves who deserve to be in jail do not use their services scam scam scam scam scam they are Crooks thieves criminals

They don't tell you charges, charge your $45, then only refund $30. They claim that you can use them at any jail site, but that is a lie.

Horrible...wasted 4 hours of my life trying to get their "special" number to work with securus, tried to get a refund but of course they keep 15.00 of it. The next week tried again, wasted another 4 hours and still despite numerous emails and calls and videos, still doesn't work. Awful customer service and company

They don't ask you for a final authorization or even tell you what you are being charged. I made the mistake of thinking this was the company that had the jail phones. It's very close to the same name. Once I found out I was charged 45 dollars, I requested a refund and explained it was my mistake on the company name. They were unwilling to refund the total amount charged and said I had to pay 14.99 cancellation fee. They were also not even apologetic about it. They almost smugly kept asking me if I wanted 31 dollars back. This company should be held accountable by the federal communications commission. Do not use them. You will most surely be sorry just as I am. Honest mistake. Dishonest business.

They will take your money and will not give it back. SCAMMERS. Charge you before you even can make a call and lie to you about terms of service. TERRIBLE PEOPLE!

So this site is set up to look like the actual jail securus so DO NOT USE THIS SITE as this site is not the correct site go to securus as that is the way to go. You will loose 14.99 and not even get to speak with your loved one. This site is trash and if I could give zero stars I would. If you will read this and listen you will save yourself a lot of trouble and time as this site does not even have a contact number to get a hold of someone on you have to respond via email and it is horrible.

They are scammers BEWARE they charged my card $45 without even asking, then won't even give it back they keep begging me to stay they keep giving me the run around then all of a sudden today they're telling me hey we will give you back some but not all and I'm like wait what then there like it's our terms what! You didn't read them Ummmmmm NO how could I talk took my money out my account before I could sign anything or get to a page to read anything so count your days if anyone else was scammed by this company let's get them out of business this isn't ok taking advantage of people doing rough times like this smh it's not ok at all they need to pay and pay me back and everyone else they stole from and how is the BBB allowing this like how I really need answers

Site is deceiving You get 88 postcards for $45 no minutes on phone. Customer service is terrible Be careful Of this

I need a refund, please refund my money bcuz my husband can't even make a call on this account, this doesn't work

I don't recommend this website is a scam it's not right that you can't receive all your money back if you don't wanna receive their service I feel like they should give you your full amount of money how could u take someone else money because they don't want y'all service.

Really bad business! DONT GIVE THEM YOUR CREDIT CARD INFORMATION. THEY ARE HORRIBLE. CUSTOMER SERVICE WILL DO WHATEVER THEY NEED TO GET YOU TO BUY INTO THEIR SERVICE. THEY ARE BAD, BAD, VERY BAD! Don't do it.

They almost $46 out of my account then when I called them they said my number is on an account but it's not mine and they don't have a manager. Going to the bank to let them know that that charge is fraudulent.

I was misdirected to their site, created an account NOT TO MAKE CALLS but to send an inmate funds... when I went to use their drop down search for inmate bar I knew I was on a scam site because it showed the inmate was not there. In fact it showed lamar County as literally having NO INMATES! I forgot they required my debit info during the account creating... that's where the con is... and got off the site immediately NEVER having consented to even a single transaction. After I had dinner I decided to check my bank account, it's Christmas so I keep a close eye on my money right now, and was shocked to see my balance was lower than it should've been...because there was a charge for over 45 dollars! Sure enough I found I had an email receipt from them for a calling account I never wanted or even looked at. And when I tried their own link to reach them at the bottom it came back as a bad url! I can't find a way to delete my account and used their support email thing. Ha! Screw that! I called my bank and opened a fraud case against them! It's a major pain to have to get a new debit card... but to get my money reversed to my account, and be certain it can never get hit from them again, it's worth it.

*Check out how they tell you via email NOT to contact your bank. Of course they'd not want anyone to do that! Talk about snakey business ethics!

I wanted to talk to my wife in Lexington Ky Fayette county jail and you took my money 45$ and I have never talked to her I think this is a a scam

I think we need to start a class action suit against this company for fraud. Anyone interested? The pointless emails and rude customer service is upsetting!

I went to their website which does not have a phone number listed. When I searched for the number online, they do not return phone calls. They also do not advertise the plans and the cost of the plans. They ask you for your credit information and immediately after, they process the payment through with a plan(45.98) that they have selected for you. They tell you in their"contract" that you will be allowed to pick a plan and the minutes. It's all fraud. I have contacted the local police department and filed a complaint with BBB. I advise any and all to do the same. My bank is issuing me a new card. They are desperate for money, that's why they pretend that you have authorized the amount for 45.98. What legitimate company begs you to stay with them after you have contacted them via email to tell them that you don't need and or want their services, after they have taken money off a card which you did not authorize. Scam! Scam! I am not the only one saying this. Do not bother with them. They are not creditable and they give you a phone number to place calls which I never used as I saw others online saying the telephone number they assign does not work.

My bank declined my card. 3 times. Fraud dept said they do not do business wit securtel.us
Will not be using them.

So I was asked about some friends to put some money on a friend's books where he could make phone calls and what they told me it was named it sound just like this so I go in not knowing anything about anything of this not ever having any I know personally in jail before no clue and they said it's make account and you go in and you put $20 in and put however much you want well I go to this website thinking it was it and it wasn't on the webinar site that I went onto because I have multiple websites for this company did not say anything about my car being charged the 4598 so my card was charged immediately on top of that I realize it wasn't there I want to screenshot it and then my friend really know where are you at that's not it do you need to get out of that well then I realize that my card was charged him and I was trying to deactivate my account I was trying to do whatever whatever I could to get out of this one they don't have a pop-up box that says when you put your card in that your card will be charged decimal immediately no we're on this me telling them within like 3 to 5 seconds after me getting into the account they will not refund your money I believe the company is a scam I believe that they're just taking people money why do they need three different websites to take you to different locations of their website there's three different ones that you can go into for this company and all three platforms other websites are different I will be notifying the Better Business Bureau will be making reviews anywhere and everywhere I can on this company warning other people do not use this company I do believe it is a scam I do not understand why or what is going on but do not use this company and they are awful and they will they will not talk to you on the phone they will only email you and it's not very nice they do not want to understand or have any empathy for anybody they care less they're just out to get money and I'm sure this is why it takes place a lot so they're probably making $15 off of every individually that signs up that is not where they're supposed to be not the right place so do not use this please search and find out the correct location that you're supposed to use for each Joe location because this one does not have all the jails in United States listed on it it's only certain ones so please please be sure to research before you go in because they make you sign up and put your credit card number in before you can even make account to see whether if it's the right one or not you I mean it didn't even let me choose a jail I didn't let me choose a state you didn't let me do anything it one of my name my mailing address my credit card to make account that's what it wanted and I thought it was it time in my mistake not knowing anything about this type of stuff I was scammed

They charged my card $45.00 and when I asked for a refund the next day they charged my card again $14.99 after they promised to refund me $31.00 but I never saw a refund. They strait up robbed me.