Shopneurotech

This review concerns a massager for those with peripheral neuropathy. Their site (shopneurotech) says: "This cutting-edge massager employs low-frequency electrical pulses..." When I read the info and saw a 4.9/5 rating and an FDA approval, I was impressed and decided to give neurotech my money to try out this product December 30 2023. I thought it odd the email receipt came from an: ecommac LLC.

Anyway, right off the bat there was a shipping issue. They claimed [1/2/24] the unit was on it's way. I tried to verify via their link. NOPE - was not in "shipping". That same day I informed them that if I did not receive the item by Jan 15th, I was cancelling the order. 1/9/24 I checked again and found the same to be true and contacted them stating the order was cancelled and I wanted a refund. I contacted them 1/10/24 and stated: they could have driven it to my house 3 times by now, and they responded with a blame on the shipping services, so clearly they had no stock in the US. Thus as I suspected, it must be coming from China. Then 1/11/24 they responded offering a 20% refund and to keep the item... an item that hadn't shipped yet! I didn't respond. I didn't care about a discount. 1/25/24 I asked where my (full) refund was... No reply. Nothing since the 11th.

The device actually arrived late 1/26/24 and I opened the package right away. It was SO light I weighed it... it was less than FOUR OUNCES! I knew I was in trouble right then and there. To be fair, I charged it overnight and tried to use it the following day (today!) and what a miserable failure.

It "has" 8 operating modes... some seemed to work - kind of. It "has" 19 levels of intensity - a 'fact' that helped prompt me to purchase... BUT, only works at settings 1-2. The output is **pathetically** minimal, almost nonexistent. As soon as you hit 3 or above, it basically goes dead - on ANY mode. I "has" a 15 minute timeout... I never got that far, it always died.

The rubber pad is 0.011" thick, just over 1/10 of an inch, not very comfortable. The round 'snap on' control module is about 2.5" in diameter. Caution when pulling it off though - the snaps pull through. The haphazard instructions are in VERY small print on a 5x8' sheet of paper and poor at best. The battery inside (stated to operate for 160 minutes under full charge!) is too small to be of any use... and as I proved, doesn't. (I'm an electrical engineer BTW) The 7" charging cable is WAY to short.

I would strongly suggest everyone **STAY AWAY** from this supposed "foot massager". It is a make-believe if not fraudulent device. At least the one I was sent certainly is. I filed a grievance with my financial resource today and after they posted to the seller (I was still on the phone with my resource) the company IMMEDIATELY refunded my money. Shocked us both! Thank you for that, but I will never do business again with them due to their lies and run-arounds, to say nothing of the hassle and bogus product... This is not a product you want to purchase, and I do NOT recommend it at any level.