I needed a new beach bag and the beach people bag caught my eye. When delivered, I couldn't be happier. It's the perfect size and lightweight. Cannot wait to use it this summer!
I ordered one item, my card was charged and the item was never shipped. I sent them 3 emails to check on when I might be receiving my item as I suspected that it was sold out and not available. Zero response, like sending emails into a black hole. I tried to use the chat on the website, which says that someone will respond immediately - nobody there. Finally opened a case via Paypal and received a refund but mind you, they never reached out, never said a thing, much less apologized, I just got an automated refund notification. Just no customer service, no support whatsoever, terrible. At least I got my money back, I guess.
First time ordering and couldn't be happier with my purchase and how quickly they processed it.
I needed a new beach bag and the beach people bag caught my eye. When delivered, I couldn't be happier. It's the perfect size and lightweight. Cannot wait to use it this summer!
Island girl is the best, I ordered during the holidays and they got it out super fast and I had it in just a few days!
Experience has been fine, good quality bag but too small for me. Would like to return for a tote. Awaiting return instructions. Thanks so much!
My experience was fantastic and I cannot wait to order again!
Received the wrong items twice (wrong color).
Didn't know you can't return any of the clothing - you can only get store credit. It's written in small fine print and you have to really look for it. If I had known I never would have ordered from the site.
Very satisfied with my purchase because of the great quality and fast shipping.
Excellent Customer Service. Quick response. Efficient. Thank you so much! Heather was very helpful. We are excited to get our new size.
I ordered one item, my card was charged and the item was never shipped. I sent them 3 emails to check on when I might be receiving my item as I suspected that it was sold out and not available. Zero response, like sending emails into a black hole. I tried to use the chat on the website, which says that someone will respond immediately - nobody there. Finally opened a case via Paypal and received a refund but mind you, they never reached out, never said a thing, much less apologized, I just got an automated refund notification. Just no customer service, no support whatsoever, terrible. At least I got my money back, I guess.
Orderd pair of earings that they claimed were "MADE to order" well they kept my money for nearly a month until a week before Christmas I received an email with a refund saying " we do not have enough product to fulfill this order"! Who runs out of gold? You mean your earings aren't really made to order and that's why you ran out. Took down the whole listing with the story of how Kate found a shark tooth in her travels and that's the tooth the earings were cast from. Liers liers! The kitty is out bag Kate and her co are full of...
Buyer beware. I bought 2 full price swimsuits totaling $375 and I'm now stuck with a store credit. For swimwear, this return policy is not realistic.
I MADE A ORDER FOR 2 PAIR OF SANDALS MY MONEY WAS TAKEN AND I NEVER RECEIVED MY SANDALS THIS SITE IS BULL$#*!
My first purchase from them was super exciting. Until they emailed me and said it wasn't actually in stock. Amateur hour!
I got my order in a couple days and loved the text updates that let me know the order status. Fantastic experience and quality product.
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