Shopwigdealer

Disclaimer: Do your research before you buy from this company. I wish I had done a more thorough research. Go to the Better Business Bureau and other sites and you will see the negative reviews.

I brought three wigs from this merchant. I paid through a third party, Affirm. The last wig sent out to me was horribly constructed. I contacted seller by email and they agreed to return. They sent me a return label. I returned the wig immediately. So, I expected to receive a return back immediately. Two weeks of waiting I tracked my package and it said that the merchant had received it. A week later, I went to look at the email with the return label to track the package and the link was no longer working. The link instead took me to an error page. Now I had no proof that I returned it through the postal service.

Knowing that I was dealing with a deceptive company, I contacted Affirm and started a dispute. Then I contacted Wigdealer and they admitted that they did receive the package but would not issue a refund because I had issued a dispute with affirm/shop pay which looked bad on their company. Then they sent me a second email trying to harass me into dropping the dispute. Because Wigdealer is not an honest company, I started a dispute with Affirm/ shop pay.

When using a third party to take out a loan this is how it works; Affirm paid Wigdealer off in full once I made the purchase while I continued making payments. So now I owe Affirm. When Wigdealer received my return it was "their responsibility" to contact affirm and process my return so Affirm could therefore release me from my loan contract.

It's clear that this merchant made the return process difficult for me because they wanted to renege on their return. They think customers are stupid and aren't going to be smart enough to fight for their hard earned money.

I would not recommend this fraudulent company.