Skinmedix

I made an order from this awful site, the product came fake, no customer service responding, they have a phone number but no one is answering, I made like 5-6 attempts to return and get my money back, but no one ever responded. I finally called my bank and returned my money. Horrible experience!

I placed an order June 7th 2022 as of June 28th still no item and fake tracking number. Awful customer service and no help at all. Aaron from this company isn't helpful and cintinues to lie about tracking. I opened a case on PayPal and recieved my money back. I highly urge you to purchase elsewhere.

We bought some Obagi CLEAR from Skinmedix at a price much lower than other providers. It came fast but turned out to be empty. We emailed the company about the problem, and they immediately refunded our money. We will certainly be buying from them again! Thanks, Skinmedix, for your excellent service.

I have ordered a product from skinmedic until now I haven't received my order product, I have no idea where it is. They sending me tracking number the tracking number it's to do with the US mail not the UK Royal mail, the tracking indicate delivered in the UK/London for distribution collection, but where I have no idea no address or telephone number so I can contact them, be careful when you buy things from this company. If you are in the UK, there is a chance you're not going to get your product delivered to your house.

I ordered three Obagi products, paying about $279. Upon opening the cleanser I noticed the smell was different than expected -- and I have been using Obagi products for years. The texture felt different as well. I returned the products after much back and forth with customer service. I was told to initiate the order on line, but on line I was redirected to phone them for a return postage authorization. I finally was able to return the product and received no response until I contacted them 2 weeks later. Their response was that their products are not bad, they do not expire, and they will not refund my money for 2 of the 3 products since they were opened. They offered to either send them back to me or destroy them, but no refund will be made. I sorely regret that i ordered these products from this company and did not first check reviews on this site. I went by price, but it turns out to be an expensive lesson. Caveat emptor.

I ordered Obagi Elasterderm eye cream and Obagi sun block from here as they were much cheaper than in the UK. I then googled reviews and thought " ahh I've lost my money and was totally gutted". To my surprise the products came within a week and are genuine. I have compared both products to the ones I bought from a clinic and they are exactly the same. I can only speak for those 2 products though and will be purchasing them again from here.

I've purchased from skinmedix 3 times since January and all transactions have been perfect. Everything arrived quickly and is exactly the same as my derm sold me at twice the price. This is my new go to site for everything in my routine.

I've returned my products and Skinmedix doesn't refund me. I returned my products ( i have proof of delivery to them) and its been 4 months I am waiting for my money now. The order's cost is £111.47. Their response was: "Our system will not allow us to process the refund." and totally ignoring my replies after that. Their customer service doesn't care about their customers, they only care about cashing that money in. I returned the products and they are not willing to refund me. Thieves! I have proof of every word I'm saying and I will make sure to post this review everywhere so other people won't get scammed.

Ordered Obaji Professional-c serum. What I recieved was not even the right color. Either they're selling rancid old products or they are fake.

The most disgraceful service. My item is missing and they said they attempted a delivery with no delivery card. Cannot contact USPS the courier or Skinmedix. Will be going to my bank and will never order from these people again

I ordered two obagi clear from them. Never got the products. Contacted them about it and was sent a tracking number. Yes, the tracking showed that the product was delivered but IT WAS NOT DELIVERED TO ME……after that, all attempts to contact them were ignored and I was never sent a replacement for what I paid. $130 flushed down the drain. I will NEVER deal with them again.

I have now received a full refund from SkinMedix for the full amount that I originally paid online..

Bought Obagi toner, smells and looks weird, definitely not authentic, no replies to email or phone worst customer service, filling claim threw PP

Absolutely no problems. Amazing product selection and the best quality line of skin care in my opinion. The prices at this website are the best I have found.

On 8/13/22 I ordered Obagi Hydrate Luxe. It was not the real product. Fake just like the one on amazon.

Never received my order. I paid $26 CAD for shipping a $216 order, and after 1 month of waiting, the tracking shows that my package is still in the same location as it was supposed to be shipped from. I communicated my concern with SkinMedix multiple times. I received a response for the first couple of times but didn't hear back from them anymore.
UPDATE: I finally received my order after 45 days. Skinmedix let me know that apparently there had been some error in the shipping information and therefore, the package was sent back to Miami and then shipped to me again after 5 weeks. They also refunded the shipping cost to me due to this delay, and the products were all as advertised. So, they are not fraudulent for sure, just be prepared for a really long delivery time on international orders.

I have orderd one item from Skinmedix in realy Decmber 2022, still untill now I havent recived my delivery, I dont know what is going on and if im going to recive my order, I did email them few times and they responded, they've told me its on its way my last email i sent them they havent responded.

Date of experience: 08 December 2022

I ordered the TNS Recovery complex of course because it saved me like $50. It is not the real product. I tried to call them and no answer, you have to email them. So I have done that as well. No response. PLEASE DO NOT ORDER FROM THIS SITE. Order from the direct company

I ordered Peter Thomas Roth Retinol fusion PM and when it arrived i figured since it didnt come in box and was just plastic sealed something I was up. I called Peter Thomas Roth and they had me give them some numbers off of bottom... it was from 2014. So now I cant even use the product and the 10 bucks I saved on this site was certainly not worth old expired product. Also, Peter Thomas Roth told me they are not an authorized dealer... go figure! Tried emailing them about it but never heard back.

I do love Skinmedix! It is quick, easy, and there is great pricing on skin care I purchase often. Ordering is easy and delivered free and promptly.

I ordered LiLash from this site since it looked like the genuine thing and was not at a ridiculously low price. The webpage said "guaranteed authentic" and that it had the hologram. What I received was a fake - the writing was a bit off and the "hologram" was no hologram at all. It was just a smart code sticker. I emailed LiLash to make sure it wasn't real and they confirmed that it wasn't.

I followed their Return Policy to the "t" and sent an email (that's the only way to request a return or refund). I didn't even open the product so there would be no restocking fee. I waited and waited and there was no response. I called the customer service number but there's just a recording telling you to email them and they would respond in 1 business day [HA!].

I paid via Paypal so I opened a claim and eventually got a full refund after about 10 days. They gave Skinmedix a week to respond and they never did.

If you insist on ordering from here, only use paypal. If the product is fake, you can file a claim with paypal and get your money back. That's the only good thing about SkinMedix never responding to emails.

I also submitted a bad review of the product but it never showed up on the site. Instead a glowing review with a different name showed up with a 5 star review with the same date that I submitted the bad review, lol. Try it yourself.

Fake reviews on a website that sells fake yet expensive products.

Buyer Beware.

I purchased a bottle of Cosmetic Skin Solutions Vitamin C + E Serum with Ferulic Acid. I previously purchased this from a different source, and the solution was a nice yellow color with a denser consistency. The same product from SkinMedix is a watery consistency and it is clear, not yellow. I'm afraid it was watered down or something. I've been using it the past couple days and I can already tell it's not going to be doing anything helpful for my skin. Won't be purchasing from SkinMedix again.

I bought the product online and the site sent me pre-made tracking# and charged my card right away. After 1 month, the tracking still "pre-made" and I tried to contact the customer service but I were not able to reach anyone.(always machine and asked you to leave the mag) I also emailed them and also no answer. Until today almost 2 moths, I still haven't received my order. So beware!