Spectrum TV

Instead of spending quality family time, I wasted over an hour with four idiots, worthless phone representatives, each contradicting themselves, fabricating claims, incompetently saying they are unable to make the changes to my cable service. The first representative stated that their packages have changed and that promotions are for new customers only. Great, so existing customers don't get notified of changes and are not extended the same promotions as new clients. Doesn't good business sense dictate caring for existing customers instead of frustrating and pushing the anger buttons? Spectrum has a "retention" department. Do they admit their business relations are so horrible that after demoralizing a current customer to the point of getting them to the verge of cancelling everything to flee to a competitor, Spectrum as last resort, defers to the "retention" staff?
I spend over 58 minutes to get lied to. I was told I don't need cable boxes anymore. The Spectrum app on any smart TV can provide all the channels I want. WRONG!
I cut the call with a vengeance only to call again after breathing deeply for about ten minutes. On the second attempt, I spoke to only one representative - Greg - who resolved my issue in 13 minutes.
Now wouldn't it be better for business to have done this on the first call? It would have prevented this deplorable review.

Soectrum tv/Charter comm calls morning noon & night. I do not have their service. I will never get their service. They call everyday from different phone numbers, I am sick of it.

Advertise $29 per month per service then tell you that you misunderstood... that doesn't include the equipment(which you need to have the $29 service) and this charge and that charge... so your bill which when you signed up was for cable internet and phone(which is required to get $29. Pricing) should be about $87 plus tax is now $120! And that's because "ma'am you did not listen when they explained it to you" yeah right... been in customer service for over 35 years... I know what to ask etc... SPECTRUM IS A SCAM!