• Spirual

Overview

Spirual has a rating of 4.3 stars from 18 reviews, indicating that most customers are generally satisfied with their purchases.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
How would you rate Spirual?
Top Positive Review

“Works great, very realxing”

Jennifer F.
1/26/23

Spirual works great, I so love it and its glossy finish. It has a nice heft too. Not every included scent is good, some are downright awful...but I'll buy my own back flow cones from somewhere else and continue to enjoy this burner for years to come. Thanks! Very recommendable.

Top Critical Review

“Junk!”

Disappointed L.
12/5/23

They look super cool online so I decided to buy extras to give out as Christmas gifts (4 total). It wasn't even the bad-smelling incense, these things don't work! My room was filled with smoke that made us gag and they didn't give the beautiful waterfall effect shown in their advertisement. Despite encountering opposition when I attempted to return them, I was ultimately issued a return receipt. Returning them via USPS would have cost more than $100. I was misled into believing that this was a legitimate company with a legitimate return policy. I'm out $70 minus the $13.78 they offered as consultation. Save yourself the frustration. You can find better junk at Five Below!

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user jenniferf2290
1 review
0 helpful votes
January 26th, 2023

Spirual works great, I so love it and its glossy finish. It has a nice heft too. Not every included scent is good, some are downright awful...but I'll buy my own back flow cones from somewhere else and continue to enjoy this burner for years to come. Thanks! Very recommendable.

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hi Jennifer,

Thank you, we are glad you enjoyed your time using our product. More amazing offers in our website please check it out! Hope to see you again soon.

Have a great day!

Thumbnail of user simonettew
1 review
0 helpful votes
September 14th, 2022

I tried rose and lavender scents. Oh I love coming home to these. It keeps me happy because it takes away my stress. Great quality. Highly recommended.

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hello Simonette,

Thank you for sharing your positive feedback. We highly value your support, and it means a lot to our team.

Please comeback soon!

Thumbnail of user deanm476
1 review
1 helpful vote
October 13th, 2022

Spirual is very cool. Got it for my wife and she loves it. Looks very good as decor and the scent things work well but they're just a bit difficult to stay straight up so the smoke goes down.

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hello Dean,

We are delighted to hear that our product exceeded your expectations, we are also glad that your wife loves it too.

Thank you for your support!

Thumbnail of user arabellac8
1 review
0 helpful votes
February 13th, 2023

I love to watch Spirual's smoke flow down, it's sooo relaxing! The cones burn down fast, I'm glad they included lots of incense. This product is very easy to clean aside from its very pretty color and design. This would make a beautiful gift for sure.

Thumbnail of user ss1113
Darata s. – Spirual Rep

Thank you, Arabella. We value the positive review and are happy to hear that you enjoyed our Spirual. If you ever need anything else, please let us know.

Have a good day!

Thumbnail of user reewilkil
1 review
0 helpful votes
December 7th, 2023

I bought three. Bad idea
I bought three, two to be given as gifts, one for myself. I am so glad I tested it out first because it is HORRIBLE and not as advertised. The incense cones are just like the ones purchased at any headshops, gas stations, and assorted retailers. Any fragrance is hard to discern, they all smell the same, like burning chemicals, again like normal incense cones or sticks.
The waterfall is neat, a novelty, but the only selling point.
Your money would be better spent on yoga classes or a gym membership for
Stress and weightless (which they say this product helps with)

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hello C.N,

We really regret any inconvenience this event has caused you.

You can be certain that we will resolve this matter as soon as possible.

If it is not too much to ask, could you please give us with the information shown below? This allows us to evaluate and validate the following order information:

- Email address provided at the time of order placement

- Invoice No.

Please revise your review or get in touch with us via the contact form at https://spirual.com/contact.

We appreciate your involvement and look forward to hearing from you.

Thank you,
Customer Support at Spirual

Thumbnail of user lenaw80
1 review
0 helpful votes
January 19th, 2023

Overall appearance is lovely! When burning, it flows like a waterfall. It's a totally relaxing site. I am pleased too with the cones that come with it. Count me in as one of your pleased customers.

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hello Lena,

Thank you for your inspiring feedback and for taking the time to share this to the community. We really appreciate your kind words and the support you have given us is more than we could ask for.

Have a lovely day!

Thumbnail of user mariae1209
1 review
0 helpful votes
November 10th, 2022

Spirual is love! I love this beautiful piece. It's perfect for my living room area as well as my bedroom. The scent of the cones are not very strong and they don't last too long but I would still recommend it.

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hi Maria,

Thank you for your generosity in sharing meaningful thoughts about our product. We appreciate each word and look forward to serving you again soon.

Have a lovely day ahead!

Thumbnail of user disappointedl8
1 review
0 helpful votes
December 5th, 2023

They look super cool online so I decided to buy extras to give out as Christmas gifts (4 total). It wasn't even the bad-smelling incense, these things don't work! My room was filled with smoke that made us gag and they didn't give the beautiful waterfall effect shown in their advertisement. Despite encountering opposition when I attempted to return them, I was ultimately issued a return receipt. Returning them via USPS would have cost more than $100. I was misled into believing that this was a legitimate company with a legitimate return policy. I'm out $70 minus the $13.78 they offered as consultation. Save yourself the frustration. You can find better junk at Five Below!

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hello,

We're sorry to hear about your negative experience with us. We understand that you had a difficult time, and we want to do everything we can to make things right for you.

We would be pleased to go over the specific situation with you in greater detail so that we can better understand what happened and how we can improve in the future.

Please contact us by email at support@spirual.com.

We are dedicated to providing exceptional customer service and eagerly await your feedback. Thank you for your understanding.

Kind Regards,
Customer Support at Spirual

Thumbnail of user floriand21
1 review
0 helpful votes
September 27th, 2022

An aromatherapy that I always count on everytime I feel down or stressed. This has helped me a lot in regaining my peace of mind and is able to focus more on my tasks. Thanks to this.

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hi Florian,

We appreciate your positive feedback. Your support means the world to us! Thank you for doing business with us.

Have a great day!

Thumbnail of user penelopew63
1 review
0 helpful votes
April 7th, 2023

Delivery was quick, I received it 4 days earlier than committed date. I absolutely love my Spirual incense waterfall. Not only is it a beautiful addition to my decor, but the calming scent of the incense is perfect for helping me unwind after a long day.

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hi Penelope,

Thank you so much! We’re grateful to have you as our client.

Have a great day!

Thumbnail of user benjamins767
1 review
1 helpful vote
March 16th, 2023

I ordered what I thought was one item-a incense burner of some kind. They sent me a case of FOUR! And thaey charged my card for four. And it's impossible to make a return. The company is somewhere like Iceland!

Thumbnail of user ss1113
Darata s. – Spirual Rep

Dear Benjamin,

Thank you for bringing this matter to our attention. We would like to request your assistance in verifying your recent order. In order for us to help you, we kindly ask that you provide us with the following information:

-Email address used to place the order
-Order number
-Full name

Once you have this information, please send it to us at support@spirual.com. We appreciate your prompt response and thank you for your patience and cooperation.

Best regards,

Thumbnail of user clnc
1 review
0 helpful votes
December 1st, 2022

Spirual looks exactly like the photo. It's easy to use and it works like a charm. The scents are pleasing, there a re a lot of choices in the package. Appearance is gorgeous and would really make a great present this coming holidays.

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hello,

Thank you for such a generous appreciation. Your feedback and comments are always welcome and valued.

Have a wonderful day!

Thumbnail of user andreas1990
1 review
0 helpful votes
February 4th, 2023

I love to watch the smoke flow down as it is relaxing but the cones burn down fast. But hey, no worries, the package comes with lots of incense! It's a gift that keeps on giving assorted aromas of your choice. Easy fast cleanups to reignite the rooms with nostalgic scents! Oh how I love and recommend Spirual to everyone!

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hi Andrea,

Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead!

Thumbnail of user carlenes37
1 review
0 helpful votes
November 23rd, 2022

The design and its presentation are very attractive and the incenses' scent is pleasing too as it radiates in our living area. A good buy, indeed.

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hi Carlene,

Thank you for your appreciation review. We receive it with pride and joy. I am sure that all my team members share this feeling.

Have a great day!

Thumbnail of user orionb25
1 review
0 helpful votes
October 19th, 2022

Spirual works great! Has a nice heft. I love the glossy finish. It looks exactly the same on the photo. It's relaxing. Perfect to give a different touch to your house or a different gift.

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hi Orion,

Thanks for sharing your amazing experience. I'm glad you found our product very useful.

We appreciate it!

Thumbnail of user wintergladeg
1 review
0 helpful votes
December 8th, 2022

Spirual has a very good quality and it's a well-made incense burner. Comes with tons of great quality long burning incense cones in a separate tin can and incense tweezers. Sure looks great as decor and it's a great value for your money. Highly Recommend!

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hello,

We wanted to thank you and let you know that your feedback motivates us to increase our productivity and take on more exciting challenges. Thank you for your input and we look forward to your next review.

Have a great day!

Thumbnail of user ulrichf10
1 review
0 helpful votes
October 26th, 2022

Spirual's color and design is perfect (for me). I like to watch it as the smoke cascades to the bottom. There are times though that it's not as smoky as the video shows, but with some use, you get the hang of how to properly set the incense. I only use these when I want to feel chill and watch the smoke backflow.

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hi Ulrich,

Thank you for choosing our product and for taking the time to share your positive feedback. If you have other questions or concerns, please don't hesitate to let us know.

Have a great day!

Thumbnail of user connier429
1 review
0 helpful votes
September 22nd, 2022

It's magic for me. I started using now for three days now and I saw an improvement in my day-to-day well-being. It's so relaxing. I am grateful for this Spirual.

Thumbnail of user ss1113
Darata s. – Spirual Rep

Hi Connie,

We sincerely appreciate your kind words and positive feedback. Your support means everything to us, and we are truly grateful for the opportunity to do business with you.

Have a nice day ahead!

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Darata s.
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4.3
18 reviews
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