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Dear Karen,
Our website is run by a group fellow beaders who work hard in their spare time to write free patterns in order for other beaders to enjoy the wonderful hobby that is bead work.
We are sorry that you experienced difficulty with your order fir our free patterns initially but we worked very quickly to resolve the issue and you have now received 4 free patterns from us.
However you still chose to leave us a really bad review on google and are still clearly unhappy with our service.
This order has now been cancelled and we hope that you will find another source of free patterns in future.
Newsletters are many times just click bait; no link to the actual download or product. They are now charging 9.95 shipping for free downloadable patterns. Contact info very difficult to find on their site. Videos on Youtube and patterns are not very well written. They deleted a comment of mine on Youtube when I mentioned that I thought that a pattern was taken from another site and rewritten. They have a good selection and reasonable charges for actual postage, but they either need new management or a new webmaster. I am really disappointed. So many sites on the Internet are a big let down or irritating.
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