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Stairwarehouse has a rating of 4.2 stars from 6 reviews, indicating that most customers are generally satisfied with their purchases. Stairwarehouse ranks 165th among Flooring sites.
I would definitely start with a good positive impression. I am so happy to deal with Stair Warehouse. It
Took much time to find an appropriate for finding handrails. I had imagined something in stainless steel
And fortunately, stair Warehouse accommodated me with the best modern customized handrails exactly
I was looking for. The products had superbly designed and customized to fit my requirements. I would strongly recommend Stair Warehouse to everyone. It is a professional and reliable supplier of
Stair parts.
The title says it all. This company is full of amateurs. I'm convinced the only reason they stay in business is because they happen to get 1 out of every 10 orders correct on accident. If you're okay with a 90% chance of someone dropping the ball with your order, go ahead and buy from stair warehouse.
Tip for consumers:
Don’t do it. The prices are amazing for a reason. They cut corners at every other step of the process.
Products used:
None yet. I have to start my whole process over because they let me go an entire month with my order on hold without making contact with me.
Stair Warehouse was able to accommodate my specific requirements and provide me with customized handrails that met my needs. It's excellent to know that their products were superbly designed and that I am happy with the end result.
I could not believe the quality of wood handrail for the price. The shipping was a little pricey but once the nice customer service lady explained it to me, i understood. If i ever have to do another stair project, i will definitely use them!
About a week or two later the company finally refunded me my money minus the 30% restock fee. However never received address to return goods.
Products used:
None
I was looking at some items for some work on my home. When I decided to go in another direction. It was a hassle to return the items. I knew there was a 30% restocking fee. However I was informed that it would cost more to return due to shipping. Keep in mind that I was willing to pay my shipping. My total sale was around 53.00 so I asked how much the shipping was when you sent it to me and all I got on the phone was crickets. If you are telling me that shipping is so expensive than how can you stay in business for your self. Don't buy from them if you are in the process of evaluating products for your project.
Not sure why they cannot figure out how to answer the phone, I am worried they are out of business, and their website is out of date
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