Standardtvandappliance

Purchased a high-end washer and dryer. A week later it was delivered. Delivery people didn't have necessary parts to install (blamed it on using a rental truck). So washer was installed in wrong fashion. We knew dryer as a few weeks out and was told the dryer installer would bring needed parts for correct washer install.
Spoke with salesman, told him not happy with delivery issue. Said he would check on it and call me back. Didn't call back. Three days later I called the customer relations department and was told they can't do anything but tell the salesman to call me. He didn't. I called the store manager got voice mail, left message. No call back. This went on over a period of weeks and never a call back. Finally got a hold of store manager and explained the problem. At no time did he apologize for the issues and even worse when I said I felt he had my money and no longer cared about me as a customer he didn't deny it or assure me that wasn't the case.
Soooo, in the mean time we do some wash. Second load and the washer is leaking. Call service and takes a week to get repairman. He takes it apart and says drum needs new seal, should have it in two days. No call in a week, I call customer relations they tell me to call service. I call service they tell me to call parts. I call parts and they say estimated arrival time is two weeks! Called store manager, left message. No call back.
Went to the store, stood around and waited for the manager. Told him I wanted the washer picked up and the entire order (washer and dryer) canceled. Took almost two weeks to pickup washer.

Just to top it all off, about two weeks after they picked up the washer I got a call telling me my part was in. ARGHHHH