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Stihl.com has a rating of 1.0 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
Contacted Stihl about a trimmer I had purchased and used twice in the first 14 days after the Northern Tool store in Fargo, ND said they would not exchange it after the head had quit working. Stihl had the worst response ever. They said they could not tell a seller how to warrant their product. I couldn't believe my eyes. I will never buy another Stihl product and will work diligently to see others don't as well. All I wanted was an exchange so I could trim my yard. Most pathetic service ever from Stihl and Northern
Tool.
The response from Stihl:
Dear Sir/Madam,
Thank you for contacting us at STIHL Customer Service.
We would like to let you know that it is up to the dealer's discretion if he will exchange a product or not. We as the manufacturer can not interfere with the dealer's policy on that matter.
If there would be anything else you would require, please do not hesitate to reach out to us.
Kind regards,
STIHL Inc.
536 Viking Drive
VIRGINIA BEACH, VA *******
USA
*******445
www.stihlusa.com
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