Store Locations Music and Arts

I rented an instrument through a local store that was acquired by music and Arts. The first month they took a double payment, and then I received collection agency notice for the same amount. Took a couple months to have them credit my account and retract the collection from the collection agency. I have now paid off my instrument as verified through the local store. Music and Arts just illegally took money out of my bank account again. We shall see how long it takes to get this refunded. Do not rent from them they have horrible business practices and should not be in business anywhere.

I gave them a debit card for a one-time payment. I was assured that the debit card would not be billed again. Today they billed it again, caused my account to go negative and instigated an NSF fee. When I called they acted like my authorization to bill the card or not didn't matter. The lady refused to transfer me to a manager. She refused to remove my debit card. She actually said if the new payment method declines in the future they will bill this card again. I said they are not authorized to bill it 100 times but they don't seem to care about authorization. I had to call my bank and change my debit card number and dispute the charge. I've never experienced such horrible customer service.

During the coronavirus pandemic I was curious as to whether music and arts would be continuing their music lessons for my child. I called the store, no answer. I tried to contact his teacher, no answer. Nobody reached out to me, and when I tried the corporate office, nobody was there. Their system in dealing with the customers leaves a lot to be desired and the worst part is they were still charging my credit card the whole time. For what service? My child is not not receiving any lessons and I had to end up canceling my credit card. The fact that this company, as large as it is, doesn't even think to contact their loyal clients during a time like this just really shows their true colors.

I don't want to go into too many details because they tried to threaten me before. Just please stay away from this company at all. All the bad reviews are true.

This is an unethic store with a group of shaddy people who do unethic business practice and they are specialized on bait and switch. Their only objective is to rob your money under that table hopefully without your notice. Here is my nightmare experience with this store. My daughter went to middle school last year and joined the band. The band director gave us a hand out with music stores from which we can rent our music instrument. We happened to step into this store to rent my daughter's first music instrument whch by now I highly regreted it. Around two weeks alter after our rental, I received an email offering a free lesson at their store. Since it is stated "free", we went which was the biggest mistake because this was a bait. My daughter school has a stationed flute instructor so I was not interested in any lesson from this store except this so called "free" lesson (which turned out to be very expensive and troublesome). After the "free" lesson, we were about to step out the store and one thin store lady who wore glasses stopped me and said she could offer me 4 lessons for about $110. I was hesitant, 1) the school actually has a stationed flute instructor, 2) $110 appeared to be a bit too much for me. I turned around and asked my daughter to see if she was interested. She replied ok with a shrug. So I handed my credit card to that thin lady for her to charge me $110,4 lesson for $110 I thought it was not too bad plus my daughter just started learning flute. This shaddy lady charged my card and has never told me anything else (she didn't mention a word about the trap she was gonna set me into). We set up the dates for the 4 lessons and left without any suspicious. About 1 month later, I noticed there was a $148 charge from Music&Arts. I was like what the hell was going on. I went back to the store and asked why. This thin lady then told me she put me a monthly contract (Guys, this is the switch part while "free" lesson as a bait). I was furious. I told her that I didn't authorize her to do so and she needed to stop and refund my money. She quickly apologized to me and said she stopped the monthly charge and she would contact her head quarter fiance department. She said the charge was only handled by that department and not by the store. She said my money would be refunded and I would get it back on my credit card for sometimes. A week later, I didn't see any credit back to my credit card so I called her agin and she asked me to call the Music&Art headquarter Finance Dept/Customer Service. I called that department, they pushed me away by saying that they were only in charge of charging money, not in charge of lesson and asked me to go back to store. I called store, this time I talked with this manager named Brian who was very rude and arrogant. He said his employee (that thin lady) told him that she told me it would be a repeated charge. I told him that that was no true. I told him the story from my side and ask him to provide any proof that I authorized the repeated charge in writing such as a contract. No, this Brian Palat guy couldn't produce any proof except repeatedly told me that his employee told him blahblab... He refused to listen to me. Very rude guy and kept interrupting me on the call and threatened to hang up. Out of options, I had to call their HQ CS department again and opened several tickets. I also sent them multiple email concerning this unethic switch and bait practice. The last time I called a lady said yeah, we had a lot of charges like that and you are not the only one. However every time they promised me some high manager from Music&Art would call me back to talk about this, every time it was a false promise. I was promised a district manager would contact me personally, no, zero people called me. After many emails and calls with Music&Arts and the issue didn't go anywhere. I started to realize that this was their coporate culture actually. Instead of respecting and taking care of a first time customer like me and hope me to come back repeatedly, they aim to screw you every time you go there and every time you hand your credit card to them. I dont' know the whole Music&Art chain, but there are a group of unethic people working in this particular store (631 N Main St Suite 107, Alpharetta, GA *******) and carrying out unethic business practice. Their goal is to screw you as soon as you walk in by secretely putting you into a monthly charge program once you found it out, they will deny their crime completely and faked execuses. I ended up calling my credit card company for a charge dispute, after months' back and forth between credit card company and Music&Arts, Music&Arts agreed to credit me back the $148 they illegally charged me and I got a letter about that from my credit company. Yeah, in 1/2024, they secretely charged the same card again. What an unethic store and despicable group of people! Do NOT GO There!

BUYER BEWARE! DO NOT RENT INSTRUMENTS FROM THIS PLACE! We rented an instrument years ago from this place, and returned it in mint condition. They claimed they never had instrument, and sent me to collection agency for $478.66 (price of instrument). I called all around to find out they DO have the instrument! When asked to remove item off my report, they told me we cant do that, we dont report to 3rd parties. Yes you do, how do you think it got on my credit report? They forward me to voice mails when I call corporate office, Kelly and Robin, the general managers do NOT call back nor offer help. One RUDE male hung up on me after telling me to pay my bill! I do not owe anything, I do not have the instrument, MUSIC ARTS CENTER IN ITASCA has the instrument, but keeps reporting that I owe money.
Beware! This place is a SCAM

BUYER BEWARE!