Storymakery

I signed my son up for a week for this coming summer. I also convinced my sister to sign her two kids up as well. Due to a family emergency we have to cancel our orders. We reached out to customer service and after 2 emails I finally received a reply from the owner. She said that their refund policy says there are no refunds but I can get store credit and attend another time.

Not only am I requesting a refund over 2 months out but NO WHERE during the ordering process does the website say this so called refund policy. The only refund information on there is about returning actual books created/purchased. I replied back and told the owner about my reasons for canceling and asked if she could issue the refund due to my circumstances but I haven't heard back.

In this day and age how could you have such an absurd alleged refund policy that is not listed on the site nor is good business practice in general. Customer service should always come first. This is ridiculous.