Suburbancarrental

Rent elsewhere! We spent almost $3,000 on renting a 12-passenger van recently. Upon return I was charged $318 on my card with no phone call or explanation. I have called every day for 13 days, left messages and no one has returned my call. The man I dealt with at pick up and drop off had an attitude and poor customer service as well. What a very disappointing end to our wedding family vacation. I read your comment to my review and would like to note the following: The ac unit was not down during the trip. Perhaps upon unloading the vehicle someone bumped their head on it. What kind of faulty craftsmanship is that? And why should I pay $318 for it? How do I know that you hadn't haphazardly glued the unit up with a previous renter and bumping a head on it didn't knock it down? Maybe you're billing us for a previous or your own accident. I mean the fluids weren't topped off so how quickly was it thrown together for us? I continue to call to talk with you about this and continue to leave messages but still have yet to speak with anyone. You respond to the bad review but not to me. Your phone just rings and rings as if you've vanished but yet my father gets a bogus quote from you within 8 hours. What happened to the lovely lady I made the reservation with? Buyers BEWARE! My next stop is the Better Business Bureau and any other platform I can leave a review on. I already spent $3,000 almost on your van with ONE outlet for charging for TWELVE people and you want $318 more—I'd like to see that invoice oh and a phone call explaining the charge would have been good business. What a disappointment.