• Teahousetransport

Overview

Teahousetransport.com has a rating of 2.3 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Teahousetransport.com ranks 122nd among Moving Service sites.

  • Service
    1
  • Returns
    1
How would you rate Teahousetransport?

Reviews (2)

Rating

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Thumbnail of user hamzaa113
1 review
0 helpful votes
November 24th, 2022

In nov 2022 this website and company is a total SCAM. I made an order, paid and after 3 days from the pick up date and 3 days of calling all numbers, writing on facebook, emails, tickets I did not get any answer. I m trying now to get my money back but they are like a ghost.

Update 1 (06.12.2022)
Teahousetransport answeered only on facebook messager. They canceled my order and refunded my money. It took aprox 1 week but they solved the problem. They said that they did not find any shipping for my package and that is why nobody answered. It is not a serious answer but at least I cannot compain in the end.

Products used:
Shiping from Romania ti United Kingdom.

Service
Returns
Thumbnail of user gigif9
1 review
0 helpful votes
December 21st, 2021

I'm not going to detail my full experience with Teahouse Transport here because I think I'd end up writing a short novel, but this is what you need to know:

Teahouse Transport does not care about you or your belongings, and if something goes wrong during your delivery you better pray to whatever deity you believe in because you will be in for a hellish ride.
I used Teahouse Transport (henceforth TT) 2 times to move my personal belongings from one country to another for my studies.

The first time, they lost my guitar and guitar case, promised to reimburse me for it, and then never wired me the money.

The second time, the whole delivery process took an excruciating six weeks. Teahouse transport came to pick up my stuff on the wrong day, which triggered a chain of unsuccessful pick-ups by them. They failed to communicate with me properly, took no responsibility for their mistakes, and as the icing on the cake, didn't even fill in my invoice form properly. This meant that even if they had picked everything up on the right day, UK customs would have sent it right back.

In the end, I only got my stuff delivered to me because I hounded DHL about it and they were able to help me instead of TT.

Their actions (especially the invoice form shenanigans) border on negligence and I wouldn't trust them to deliver a toothpick for me at this point.

If you need to have your stuff delivered, cut out this useless middleman (and useless is a generous adjective here, seeing as that implies a net zero contribution to the experience and TT dove well into the negatives) and just order directly with DHL. At least their customer service is good.

Tip for consumers:
If nothing goes wrong during the delivery of your stuff this company works fine, but the moment something goes wrong Teahouse Transport shows its true colors and you will be in for a miserable experience.

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