Commense

The clothing pictured looks nothing like what you receive and then they won't fully refund you. Please do not order from this site it's a scam.

This company is the worst. Clothes are garbage. Very low quality, terrible fit. Horrible customer service - don't expect to get your money back. China company They plant reviews, so fake

Clothes took almost two months to arrive. In fairness, they do LOOK like the ones I saw online, but the fabric feels cheap and synthetic, and sizing is off. Not worth the trouble or even the relatively limited expense. Would not recommend.

Do not waste your time or money buying clothing from this company. It is poorly made and cheap, the materials are nothing like what it shows in the online pictures, and it takes forever to get the items. They refund process to even a bigger joke, they will offer you 75%. If you keep the item they will offer you 50%. If you keep the item, point is that they don't want the garbage back. Once again, save your money, ladies do not buy from them.

I ordered $85 in clothing. 4 peices. Very poorly made and did not fit right. I emailed customer service to return and I was told it would cost more to return than the order did itself …and to gift them to a friend! I think that is just so disrespectful! All over the website it says easy returns or wouldn't have purchased. All I bought was very basic peices. All smelled like chemicals! Shame on these Chinese websites playing us like fools! Buyer beware!

I bought a dress for $36 and when I needed to return it because it did not fit properly, they told me that I would only be receiving $11 back since the label for return would be $25. Will never purchase from here again. Very disappointed.

Online clothing appears to be one way/actual clothing product is another. Clothes are cheaply made and Return Policy is a trick. There basically isn't one. They ask for emailed pics as proof of anything that may be damaged and say it is based on their "approval" once received. There is no approval. There is no refund- just store credit or replacement. I ordered a coat with a hole in it and when they received the pics as proof their reply was it falls under "loose threads." it's a joke. Just shop knowing there is no payment refund and take your chances. Clothing looks cheap. Other coat had one sleeve longer than the other. I didn't even attempt to return this one. Won't online shop with them again.

Poor quality, itchy fabric and terrible return process. Have to reach out via email to return, then open a support case. I have sent 6 messages in the support case requesting a return and have been ghosted. Oh and apparently you pay for your return shipping. I'm still waiting for official return label/ process despite many reach outs

Ordered 4 items two months ago, just barely received them. Terrible quality, don't look like what was advertised at all! Super cheap knock offs. Awful return policy. Don't shop here!

Be aware that these are Shopify store by Chinese sellers. If you don't fit in their cloths, they don't accept return. Their reason is " Intimate items". I order a swimming suit and a bodysuit. There is nothing wrong with the clothes, they just don't look good on me. They run small. They set their return to be 14 days and they take 3 days to get back with you whether or not those items can be returned.
I always shop with my Amex because I can dispute this transaction and I have proof of their online store not warning buyers about non-returnable items.

Over a month and still did'nt get my order. I ask for a refund but no answer! My first order and it will be the last one!

Worst company ever - terrible quality, tried to return stuff and had to go through a 12 step process and many emails to even get it approved. I paid for the shipping back and still not a dollar received for my return and it's 6 weeks later.

Do not buy from here EVER.

This company does great marketing. Their great photography & stylish clothes are all over social media. I fell into the trap. Clothes are not even fit to wear. So cheap, terrible fit, they won't accept returns, they are rude in email. China company. Like a Temu, do NOT waste your money.

The clothes are decent, I didn't see a huge quality issue (for the price I wasn't expecting high quality) as some have mentioned. But it took about 5 weeks to receive the clothes and when I needed to return 3 items (out of 9) because they didn't fit, they have this crazy back and forth emailing required which needs photos and detailed explanations about why you need to return them. THEN they decide if you can. If it fits the criteria of an allowed return they negotiate that you keep the clothes and take the amount of the clothes in store credit, or keep the clothes and half of the money back. I bought one skirt in two sizes as I read it ran small and neither skirts fit, so WHY would I want to keep them? The whole back and forth has currently taken over a week and 5 emails, and I still don't know the outcome. And I've read they make you get a $30 return label for the clothes, so essentially you end up paying for shipping both ways.
WTH?
Don't they care about return business? Until this nonsense I likely would have ordered for my daughter again (the bulk of the order) as she is an easier fit and her quality standards are lower. But needless to say that's not happening after this.
Do not buy from them unless you are fine with a 5 week delivery time and basically a store credit if the items don't fit.

This company has screwed over me and so many of my influencer friends do not order from here. Melissa is so unprofessional they will message you for a collaboration, send you a link of last seasons clothes you can only pick from because everything's on sale and they're trying to get rid of it, not pay you and then not hold up their end of the collaboration! Trash company

Buyer beware. My rating is solely on their shady return process. There is no clear return policy on the website so I followed the paper instructions that came inside my package: emailed order #, photos (weird) and reason for return which became a lengthy negotiation. First they offered half store credit to keep the clothes due to sustainability reasons which I declined. Then they offered 100% credit while slipping in "can you provide your measurements?" UM. ABSOLUTELY NOT. Eight emails later, I decided to return my entire order due to the service provided. You are responsible for the return shipping costs to New York on top of having it deducted from your order total which is outrageous! In total I paid $21 in shipping fees for a $95 order. As for the quality—clearly fast fashion; on par with ZARA

Ok I get it, it's all based in China, but still, I got sucked in. It's been 10 days and still my order has not been shipped or even processed. Customer service is non-existent. I'm sure I lost my $. When it seems to good to be true, it is. I should've known better.

First of all the bag it came in smelled of rotten fish oil. The quality is also the cheapest thing i've ever seen. Shein has better quality clothes.

Unfortunately the sizing is off on majority of my order but the customer service was fast and the clothes are actually really good quality.
Will order in the future.

I placed my order almost three weeks ago and I still haven't received any updates or shipping confirmation. I have now emailed twice and not received any reply. Guess I'll just eat my $90

Recently bought multiple items from Commense clothes, they were made with cheap material and all are in wrong size. Seems they don't have a clue of western sizing although they try to sell in the US. Tried to return, but there is no phone number to call. The email is the only option for service which is responding very slowly and the service was cold - they refused to refund but to offer partial store credit. There is no response at all if you don't want the store credit. What a terrible place to shop. All time and money were wasted. Don't shop there!

I've made an order of jacket but recieved an email saying it's been delivered but it's no where. I've check everywhere but haven't received anything

Return policy is not accommodating at all. Got dresses that don't fit very well and the options explicitly given to me were: an 80% refund but as store credit, or to donate the clothes I bought. As a customer, you want to be able to get your money's worth, which I did not at all. I am very unsatisfied and will not shop here again.