• Freeze Pipe

Freeze Pipe

Overview

Freeze Pipe has a rating of 3.17 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Freeze Pipe ranks 1st among Smoking Accessories sites.

  • Service
    37
  • Value
    22
  • Shipping
    29
  • Returns
    18
  • Quality
    22

Proactively asks for customer feedback

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 53.1%
Positive
26
Neutral
4
Negative
19

Instant Feedback

4,217 reviews

13
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am genuinely frustrated with the delay and the lack of transparency from Freeze Pipe regarding the shipment status.
  • I am enraged by this companies piss-poor customer service.
How would you rate Freeze Pipe?
Top Positive Review

“I got my Freeze Pipe one day before 4-20 as promissed”

trashton p.
4/20/24

It took about 5 days for the pipe to be delivered. I gotta say I love everything about it. It looks great, freezes solid in an hour, makes smoking a total pleasure. Super huge and totally cool tokes. No coughing at all when you get used to taking a hit. The box it came in is really awesome and protects the pipe while in the freezer. I put the pipe in its box and the box in a Ziploc bag. I am 100% happy with my purchase!

Top Critical Review

“DO NOT BUY FROM THEM”

Nick B.
1/10/24

This company is horrible. From their quality all the way to their customer service. They take FOREVER to ship you your product. When you tell them you want to cancel the order, they magically ship it out a few hours later. They will send you a tracking number immediately but never actually ship your product for a month. And I'm sure I would still be waiting if I didn't tell them I want to cancel my order. They are a scam company. I do not recommend. Their products are cheap.

Reviews (82)

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Reviews that mention popular keywords

freeze pipe (202) customer service (294)
Thumbnail of user trashtonp
4 reviews
7 helpful votes
April 20th, 2024

It took about 5 days for the pipe to be delivered. I gotta say I love everything about it. It looks great, freezes solid in an hour, makes smoking a total pleasure. Super huge and totally cool tokes. No coughing at all when you get used to taking a hit. The box it came in is really awesome and protects the pipe while in the freezer. I put the pipe in its box and the box in a Ziploc bag. I am 100% happy with my purchase!

Products used:
Freeze Pipe

Value
Shipping
Quality
Thumbnail of user charlesw3564
1 review
0 helpful votes
April 15th, 2024
Verified purchase

Purchase two pipes which arrived in a few days with outstanding packaging. Starting using that night and there's a great difference from a regular pipe reducing or eliminating completely any harshness. They treat their accessories no different than their pipes. Reduced my coughing to almost zero.
Great product.

Reason I chose this business:

Saw the add on facebook and investigated and couldn’t find anything like it

Thumbnail of user johnk5997
1 review
0 helpful votes
March 26th, 2024
Verified purchase

Been satisfied overall with the freeze pipe. Does clog so clean often. Advise that if in Canada you will be charged duty fees, fee that was not disclosed at purchase.

Reason I chose this business:

Ad on Joey Diaz podcast

Thumbnail of user joelz70
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

The shower head base makes the whole experience so smooth. Its basically having a bunch of little percs in a circle that remove all the harshness from the smoke. I was a little worried about how ez it would be to clean inside the shower head part but it hasn't gotten very dirty (perhaps in part due to the combo with a honey comb bowl). I've been just filling the base with grunge off and it's a piece of cake. Highly recommend. Also I chose 1-3 shipping and ir came in 2 days! My previous purchases took significantly longer so they must have sorted out whatever the issue was.

Reason I chose this business:

I continue to use freeze pipe products because they are well-made, sturdy, easy to clean, and provide a chill relaxing experience to each session.

Thumbnail of user byrond77
1 review
0 helpful votes
April 21st, 2024
Verified purchase

Live thus bong. Only thing is the freeze cylinder clogs easy but isn't easy to clean. I understand the instructions for cleaning its just needed a lot more than expected.

Reason I chose this business:

Awesome concept 👌

Thumbnail of user mondaym4
1 review
0 helpful votes
April 13th, 2024
Verified purchase

The bubbler pro is nice. I don't think for me it's an everyday piece. The hits are nice and cool, it doesn't seem to stay cold as long as stated, but still more than enough time. Nice you can throw it in the cooler for a day at the beach too.
Customer service is THE BEST! So easy to work with and friendly!

Delivery was stolen and Freeze Pipe refunded right away so I could order a new one!

Reason I chose this business:

Something new

Service
Thumbnail of user bretb179
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Hits were always too harsh with joints and even a bong, but now I can FINALLY smoke! Easy to clean and freezes superfast.

Reason I chose this business:

Too harsh hits.

Thumbnail of user aaronm1305
1 review
0 helpful votes
March 28th, 2024
Verified purchase

The only issue I've seen is the design for the koozie. It is a velcro overlap that, when installed on the coil pipe, creates a section that is deeper that the feet of the pipe. This essentially makes your pipe a glass rolling pin.

I cut off the excess of the koozie and sewed it back together by hand. The material is flexible enough to slide back on the pipe, over the fill cap, and remain snugly in place, letting the feet of the pipe keep it stable.

Great products, but clearly the koozie designer never tested this out in the field.

Reason I chose this business:

Spiral pipe

Thumbnail of user christopherl1824
1 review
0 helpful votes
April 4th, 2024
Verified purchase

I purchased a mini e-nail to be able to dab without the use of a damn torch. I have been pleasantly surprised how nice it is. It's very easy to clean. If I was you, and your on the fence with getting one. I'd say pull that trigger!

Reason I chose this business:

Because you are the best!

Thumbnail of user brandonl200
2 reviews
1 helpful vote
March 8th, 2024
• Updated review

I'm really disappointed I spent this much money on something that broke so soon. It hit great before it suicided itself. After less than a year my unit has developed a bunch of cracks where the banger connects to the base. The unit has never been dropped and it never travels further than 40 feet from my office. Best I can figure is the heat from the torch mixed with the cold from the water heat cycled the glass to death. Either way I've never had glass break like this in over two decades of smoking.

Disappointed
May 4th, 2023
Verified purchase
• Previous review

I'm really disappointed I spent this much money on something that broke so soon. It hit great before it suicided itself. After less than a year my unit has developed a bunch of cracks where the banger connects to the base. The unit has never been dropped and it never travels further than 40 feet from my office. Best I can figure is the heat from the torch mixed with the cold from the water heat cycled the glass to death. Either way I've never had glass break like this in over two decades of smoking.

Service
Value
Shipping
Quality
Thumbnail of user timm1601
1 review
0 helpful votes
August 17th, 2022
Verified purchase

I hadn't received my order within the estimated delivery time which is fine but the explanation of we fill the customer orders that choose express shipping first made no sense I mean dose that mean my money was not worth the effort to ship the item to arrive in 5 to 8 days.

Thumbnail of user christopherc3265
1 review
0 helpful votes
March 28th, 2024
Verified purchase

I like the idea of cooling the smoke. The whole concept is great. The only con I have, and I guess it's more personal preference, is the down stem. It's not your fault. The industry changed the design over the years, I guess to allow less ashes in the beaker. It's been rounded in at the base or in the case of this down stem, just a few slots. The restriction at the bottom of the down stem also catches un burnt herb and tends to clog up fast. Personally I would rather clean my beaker more often than to clean out the down stem 10 times a night. Takes away from the experience. I'm old school. I'm ok with a good graphix bong. Ash catchers act the same for me, just another hindrance from the experience. So, in closing, personally I would change or offer a down stem that is completely open at the bottom.

Reason I chose this business:

The concept is sound and the industry needs this product. Ice cubes just over fill the bubble chamber when they melt.

Thumbnail of user serenal85
1 review
0 helpful votes
March 25th, 2024
Verified purchase

The silicon ring on the bowl is lose.
Easy to clean

Reason I chose this business:

I have a silicon bong where I could ice in, but it melts and soaks my bowl of weed

Thumbnail of user jessicar2794
1 review
0 helpful votes
April 21st, 2024
Verified purchase

Purchased the mini bong and I love it! Easy to use and really works so well. Makes smoking more enjoyable and so smooth. Excellent quality product, I highly recommend!

Reason I chose this business:

Heard about it on Sarah Silverman, wanted to try it

Thumbnail of user rabank
1 review
0 helpful votes
March 26th, 2024
Verified purchase

The freeze pipe does really well at cooling the smoke! It freezes fast, but it also thaws out really fast. I bought a freeze pipe sleeve to help it stay cooler longer but it really doesn't. For one thing the sleeve is too small. It doesn't adequately cover the freeze section. All in all, on a scale of 1 - 10, I would give the freeze pipe a 2. My water bong does just as good a job as cooling the smoke as the freeze pipe and it last a whole lot longer. You actually would need three freeze pipes to make it efficient. One in the freezer, one that you are using and one being cleaned. For the price you pay for each pipe, I personally don't think it's worth it.

Reason I chose this business:

Seemed like a good solution at the time, but I was wrong!

Thumbnail of user rachelb1741
1 review
0 helpful votes
March 26th, 2024
Verified purchase

I started purchasing a bubble pipe and then the martini bubbler and have always enjoyed my sessions and cleaning was fairly easy as well.

Yes, I had broken my freeze piece putting it down ever so slightly on our granite counter when it was completely frozen and it cracked. When i notified your company, they easily replaced it for me... Thank you-rachel :)

Reason I chose this business:

I was wanting to check out the freeze quality and ease of taking a draw without all the harshness and it worked perfectly! :)

Service
Thumbnail of user williambell316
1 review
0 helpful votes
January 10th, 2024

This company is horrible. From their quality all the way to their customer service. They take FOREVER to ship you your product. When you tell them you want to cancel the order, they magically ship it out a few hours later. They will send you a tracking number immediately but never actually ship your product for a month. And I'm sure I would still be waiting if I didn't tell them I want to cancel my order. They are a scam company. I do not recommend. Their products are cheap.

Service
Value
Shipping
Quality
Thumbnail of user josuej25
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

From shopping to customer service, everything was simple and quick to handle any issues I had.

Fast, easy, stress-free

Reason I chose this business:

Great glasswork

Service
Thumbnail of user paular1027
1 review
0 helpful votes
April 6th, 2024
Verified purchase

Did a lil experiment. Used frozen freeze pipe compared to regular pipe. NO comparison, couldn't believe how smooth freeze was. Plus was double the hit! Also has smooth puff without being frozen.
This is my 2nd pipe. For some reason on this one the bowl doesn't have as tight of fit.

Reason I chose this business:

Always up for trying something new.

Thumbnail of user erict1476
1 review
0 helpful votes
April 7th, 2024
Verified purchase

I ordered the Beaker Bong Pro and when it arrived there was a very slight leak in the plug of the glycerin coil. I emailed them with pictures of the issue, and they sent me a brand new coil to replace my leaking one. The new coil arrived very quickly (a few days) and I have had no issues since!
The hits from this thing are ice cold, and the water level isn't constantly rising from melting ice cubes that would be placed in a regular bong. It is super easy easy to clean and fill with water since you can detach the pieces. I couldn't recommend this product any more. 1000% would buy again

I ordered the Beaker Bong Pro and when it arrived there was a very slight leak in the plug of the glycerin coil. I emailed them with pictures of the issue, and they sent me a brand new coil to replace my leaking one. The new coil arrived very quickly (a few days) and I have had no issues since!

Reason I chose this business:

I loved the idea of a bong that says cold without constantly adds ice cubes

Service
Thumbnail of user kallev
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

I love the product it is fantastic but a month after l received a bill from fedEx for 101.97 for Ground service not cool

Reason I chose this business:

I chose freeze pipe because of there freeze coil

Service
Value
Shipping
Quality
Thumbnail of user paulc4006
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

Very happy and pleased with the freezer pipe. Very good investment

Thumbnail of user benjaminw704
1 review
0 helpful votes
March 28th, 2024
Verified purchase

High quality glass, perfect icy bong hits. Easy cleaning with great access to the beaker bottom.

Reason I chose this business:

Is there anyone better in the smoking industry?

Thumbnail of user adams1739
1 review
1 helpful vote
June 7th, 2022

I bought a speaker from them several years ago. Now they sell pipes bubblers and bongs. I bought 2 bubblers from them. Love them.

Products used:
Bubbler

Service
Value
Shipping
Quality
Thumbnail of user chidoe
1 review
0 helpful votes
April 25th, 2024
Verified purchase

It's been almost a month now and I have still yet to recieve my order. I contact customer service and they keep telling me it will be shipped as soon as possible. HIGHLY RECOMMEND YOU STAY AWAY

Did not help still have yet to receive my order

Service

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From the business

Manufacture a unique line of the smoothest smoking glass pieces; Pipes, bubblers, bongs, dab rigs, e-nails and more!

Business History

Freeze Pipe is a small American-owned online smoke shop that makes our own line of freezable bongs, bubblers, pipes and more. We started in 2011 out of our founders apartment and at the time we all had "real jobs." As the company grew so did our staff and office location. Today we operate out of a warehouse where all shipping and a vast majority of production happens. We're blessed to share our favorite creations with the world and welcome all walks of life into the Freeze Pipe Family.

Company Representative

Thumbnail of user mikep1665
Mike P.
Typically responds within 9 days

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3.2
82 reviews
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