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TheHardwareCity.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. TheHardwareCity.com ranks 248th among Tools sites.
Ordered from this site thinking I would be getting a bargain. Everything I ordered showed up as "in stock." Then received an email saying one item was not completely available so I would get a partial order. Order arrives and the item I had been emailed about was fulfilled completely. Another item was short by 11! ( I had ordered 23 and received 12). Called Customer Service and got run around asking if I knew what I was looking for. Asked for supervisor number. Got transferred and left message. Supervisor called back and asked me to check on SKU #s because the two items were similar. Did that and I was still short by 11. Said he would fix it. No word for appx. 10 days. Order arrives with 7 of the 11 missing enclosed... no note, no reason for discrepancy noted. Called Supervisor direct line and leave a message... no return call after 5+ days. Called back asking for remainder of order and he says they aren't in stock OR "We can't locate them in our warehouse"... WHAT?! Geez. I ask for a refund of the remaining items and say that I will be writing a negative review wherever I can because this service and business model are pathetic for the unassuming (trusting?) consumer. Stay away!
Ordered from this site thinking I would be getting a bargain. Everything I ordered showed up as "in stock." Then received an email saying one item was not completely available so I would get a partial order. Order arrives and the item I had been emailed about was fulfilled completely. Another item was short by 11! ( I had ordered 23 and received 12). Called Customer Service and got run around asking if I knew what I was looking for. Asked for supervisor number. Got transferred and left message. Supervisor called back and asked me to check on SKU #s because the two items were similar. Did that and I was still short by 11. Said he would fix it. No word for appx. 10 days. Order arrives with 7 of the 11 missing enclosed... no note, no reason for discrepancy noted. Called Supervisor direct line and leave a message... no return call after 5+ days. Called back asking for remainder of order and he says they aren't in stock OR "We can't locate them in our warehouse"... WHAT?! Geez. I ask for a refund of the remaining items and say that I will be writing a negative review wherever I can because this service and business model are pathetic for the unassuming (trusting?) consumer. Stay away!
Tip for consumers:
Inventory system does not seem to align with product available. You click Order Qty. 6 and it goes in your Cart, but at checkout, they may only have 4. Supervisor on the phone even admitted "they are lost somewhere in the warehouse".....huh?!
Products used:
Electrical items for new house
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