I went to Pedicure Plus on Wednesday (firstly I was supposed to be booked on Saturday, but once the receptionist heard about Groupon voucher, she decided there is no availability for weekend). The salon is nice, but cosy- you getting your treatment almost next to other person, which could be not comfortable for some people; the lady responsible for my pedicure was a star! She was a professional, polite person, and her service is great- and this is the only reason I am giving the salon 3 stars, otherwise I would give only 1 star.
Firstly, the receptionist insisted I am not entitled to any manicure (I had a voucher for mani- and pedi-) as they ("buy mistake") gave me a full pedicure, as they didn't know I had Groupon voucher. After politely being told that they indeed knew, as that was the sole reason of re-booking me for Wednesday, the receptionist refused to admit she made a mistake and declared that am not entitled to any manicure "because of state of my feet", and because the full pedicure costs the salon a lot of money.(I just would like to assure everybody that "state of my feet" is pretty average, no problems there). Also, while entering the salon I was asked what service I was booked for, and I said, it was pedicure and manicure.
I insisted it was her fault she didn't put down, while registering, that I have a voucher, so she reluctantly decided I could have a "quick shape and polish" (in the voucher there was a full lux manicure). I agreed, as I was really happy with my pedicure.
Once my nails had been polished she approached me to take my voucher ( I had it in my bag) and when I said that it would be difficult for me to reach it (fresh polished nails), pointing at my bag, where was the voucher, she just simply took it from my bag! I give it to her, the voucher was visible, the bag was open, but nevertheless- I find it exeptionally rude!
Overall - pedicure- brilliant, manicure- no idea, as just got a quick one, service- very rude
I rang reception at 2.30 saying I was literally just down the road but couldn't find actual salon, the lady On the phone advised me to park where I was and walk to salon, she said it would take around 3 minutes. Got there a mere 8mins late assuming everything was fine. I said " hi I've just come to get my eyebrows done", the woman replied " no your not" I said "excuse me" she said "your late pay £50 extra
And I can do them otherwise no" I was totally appalled by this, this was so unprofessional and she was so rude, and obviously it Is just a money making scheme. I feel still in total shocked at the way she spoke to me. I can't believe any business treats it's clients like this!
The Pedicure Plus is one of the best Health and beauty Salon of it is kind of dry medical pedicure services, manicure, Chiropody services, Eye treatments and various Waxing services. The Pedicure Plus is unique and provide high quality medical pedi...
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