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Thriveworks.com has a rating of 1.0 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
I called my local office and asked if they had same-day appointments. First they want to get all of your information. I told him I just need to know if you have any same-day appointments as I'm in desperate need of some help. He hung up on me. I called again and a very pleasant and compassionate young lady helped me. She was very patient with me and said they offer premium service that includes same-day appointments and you can even contact your therapist outside of your appointment via text or email. Great! On top of your insurance, co-pays and deductibles you pay an enrollment fee of $35+ for benefits not covered by insurance. I refused to pay it so she got approval from her manager to have it waived. Great! She said: "don't worry about signing the waiver form right away. Take your time. I know you're having a bad day. However, you must sign the consent form before your appointment." OK. They take your payment information so they can charge you automatically. I scheduled two appointments and I read all of the forms and there it is in the consent form. "Up to $99 enrollment fee plus $49 a month thereafter." They don't tell you there's a monthly fee. She just told me about the enrollment fee. And also that there was no rush in receiving the waiver form right away. Huge red flags. I spent an hour making my appointments and another 30 minutes canceling, because they said the waiver was for the monthly fee as well so she was trying to convince me to keep my appointments. But the form says Enrollment Fee Waiver. Be cautious. I spent so much time on this just to have to cancel when what I really needed was some mental health services. Shame on them. Save yourself the trouble and just find a regular provider. This is very sketchy. And to them you're just a client $$. Not a patient.
Tip for consumers:
It would have been helpful to know all of the fees involved before giving my payment information which they cannot delete from my file. Now they have my card info and can charge me which will start a refund battle.
Products used:
None. I canceled my appointments, because they failed to mention there's a $49 a month fee for "member services" not covered by insurance.
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Hi Judy- We are so sorry to read your review! We know that payments are an important topic so we work to over-communicate our fees and reiterate them many times during our initial onboarding process (by phone when scheduling, by email immediately after scheduling, in our paperwork that's reviewed with each client during their first session, and the information is featured prominently on our website). We don't want anyone to have any surprises, ever. That being said, we'd like to see if there is anything we can do to make your situation better. Would you be willing to email us at success@thriveworks.com so we can assist further?