• Time Clock Wizard

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Overview

Time Clock Wizard has a rating of 4.86 stars from 59 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Time Clock Wizard most frequently mention customer service, and mobile app. Time Clock Wizard ranks 5th among Business Other sites.

  • Service
    15
  • Value
    13
  • Shipping
    9
  • Returns
    9
  • Quality
    11
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What reviewers want you to know

Positive highlights

  • Great app the one thing that would improve it tremendously, It needs a reminder to clock in after lunch.
  • Love Time Clock Wizard quick, professional and friendly customer service!

Critical highlights

No critical highlights yet

How would you rate Time Clock Wizard?
Top Positive Review

“Before - Our workers filled out paperwork with their hours. Every single week it was a headache.”

Hunter L.
3/16/21

Before - Our workers filled out paperwork with their hours. Every single week it was a headache - they didn't turn it in at all, or they put the wrong codes or they messed up how many hours they worked - or what the project name was. It was a real NIGHTMARE! Now with Time Clock Wizard - it is so easy for them to enter it on their cell phones and I have very few problems. If they do get something wrong or forget something, it is so easy to fix!

Top Critical Review

“Convenient but extremely glitchy”

J T.
6/9/22

When TCW works, it's fine. The reports aren't exactly customizable, but I can edit them. However, quite often I do not receive clock in/out notifications (even though I have that setting turned on and did everything the support agent told me to do). Also, support agents are unhelpful. Several times I've been transferred multiple times just to end up with the same support agent... while waiting for a SINGLE response from ANYONE for over 15 minutes (being left on read, like I'm being ghosted after a bad date). I really don't recommend TCW at all.

Reviews (59)

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Reviews that mention popular keywords

great app (3) customer service (5)
Thumbnail of user hunterl59
1 review
0 helpful votes
March 16th, 2021

Before - Our workers filled out paperwork with their hours. Every single week it was a headache - they didn't turn it in at all, or they put the wrong codes or they messed up how many hours they worked - or what the project name was. It was a real NIGHTMARE! Now with Time Clock Wizard - it is so easy for them to enter it on their cell phones and I have very few problems. If they do get something wrong or forget something, it is so easy to fix!

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Thumbnail of user footballarshohid001122
1 review
0 helpful votes
December 5th, 2022

Nice online site. This is help full customers.very nice. This earning site all Most help full. Reivew best

Products used:
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Thumbnail of user tylere78
1 review
0 helpful votes
March 15th, 2021

I took over leadership of a department and was faced with a difficult challenge. I needed to measure what the team was spending their time on, but I couldn't make doing this something that became a job on its own. I found TCW and was amazed at how easy it was to use, administrate, report on, and get help with. I've found the entire experience fantastic and quickly implemented the tool for my team. I've been using it for over 3 years now and it has provided a great deal of value.

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Thumbnail of user bunradb
7 reviews
1 helpful vote
January 28th, 2022

My father made lots of efforts in order to find a good company which would provide him with th service which are related to time schedule. His employees aren't organized and he decided to choose something from the modern way of running a business and he deicded to find a company which might track the time of mployees, because he had to transfer all of them on remote. So, he has decided to apply to this company as it seemed to him pretty reliable and it offers a clear software with clear interface. He liked this software a lot and he had only positive emotions actually.

Thumbnail of user jackr648
1 review
0 helpful votes
March 16th, 2021

We have been a two year user in our one small company and decided to roll out to the others. We love this product for it's breath of features but most importantly the amazing customer support by an educated, english speaking, well trained work force.

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Thumbnail of user nikoc9
1 review
0 helpful votes
January 11th, 2021

I'm a small general contractor with 5 full time guys. I was having difficulty billing customers with the paper time sheets my guys were filling out. This app Literally saves me thousands every year in lost time or undocumented work. Not to mention the documentation I can hand to my customers showing them the punch in and punch out times for my employees

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Thumbnail of user jona224
1 review
0 helpful votes
March 15th, 2021

We used to use paper timesheets for our employees hours. It wasn't accurate and we always had to ask for hours (often getting incomplete timesheets turned in). Today, with Time Clock Wizard, we are able to do so much more than track hours worked. We can easily run payroll reports for payroll, sync to quickbooks if we need to, as well as track hours worked for a particular job. We can also keep our employees honest by utilizing the GPS tracking.

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Thumbnail of user dalem404
2 reviews
0 helpful votes
January 26th, 2021

I have been using this tool for my business for over 2 years. I am able to manage, track, and shift my business activity with my staff. We work remotely, onsite with clients, and in our main office. No matter where we are, we have the ability to track our time so we stay accountable to our clients as well as our company. Thank you TCW for helping me get this under control!

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Thumbnail of user bradleyt61
2 reviews
1 helpful vote
January 19th, 2021

TCW has been very flexible in making changes to support their customer base. The QuickBooks Online integration has made this app work nearly seamlessly with our existing workflow.

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Thumbnail of user tonys1055
2 reviews
0 helpful votes
January 24th, 2021

Great product, great support. Integrates easily into my QuickBooks Online - saves a TON of time every month when I do my billing.

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Thumbnail of user joec853
1 review
0 helpful votes
March 14th, 2020

I needed to simplify our managers current time sheet review process. Today she helped me find three ways to customize reporting depending on what we're looking for. She's simply a reporting Ninja! I should have made this call months ago. Thank you!

Thumbnail of user annam1187
1 review
0 helpful votes
March 16th, 2021

Hey first let me say I love, love love me some time clock wizard. No matter who I call, I always get great customer service and the functionality of the program is FANTASTIC and makes my job as Office Manager for a painting company so much easier!

Thumbnail of user charless1454
3 reviews
0 helpful votes
March 16th, 2021

Part of the scheduling is really nice, I like that it will send shift reminders to the employees. Also our finance and departments heads can go back and use data for metrics from the schedule.

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Thumbnail of user fionap31
1 review
0 helpful votes
May 15th, 2020

Love it! As an Administrator, the tool is very useful, especially when I'm traveling between our stores' locations. I can easily make edits through my phone, update notes, and locate employees via the GPS feature.

Thumbnail of user heatherg391
2 reviews
0 helpful votes
May 15th, 2020

I definitely love the user interface! Logs where I work hours and location so there is never any question! Thank you

Thumbnail of user bonniep221
1 review
0 helpful votes
January 14th, 2021

Great product, great support. Integrates easily into my QuickBooks Online - saves a TON of time every month when I do my billing. Literally paid for itself for a year with the 1st month of use.

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Thumbnail of user jt538
1 review
1 helpful vote
June 9th, 2022

When TCW works, it's fine. The reports aren't exactly customizable, but I can edit them. However, quite often I do not receive clock in/out notifications (even though I have that setting turned on and did everything the support agent told me to do). Also, support agents are unhelpful. Several times I've been transferred multiple times just to end up with the same support agent... while waiting for a SINGLE response from ANYONE for over 15 minutes (being left on read, like I'm being ghosted after a bad date). I really don't recommend TCW at all.

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Thumbnail of user juang495
2 reviews
0 helpful votes
March 15th, 2021

Today I was helped by customer rep. And she was very helpful in taking her time to figure out what was wrong with my account through a whole step by step process.

Thumbnail of user mavisw15
1 review
0 helpful votes
March 15th, 2021

TCW does what it's designed to do and does it very well. It doesn't overcomplicate anything. It keeps the features simple but versatile. It's ideal for a non brick & mortar business but works for stores as well. I can keep my employees time and also verify their location when the clock in/ out.

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Thumbnail of user marcusj94
1 review
0 helpful votes
August 27th, 2020

Love Time Clock Wizard quick, professional and friendly customer service! So nice to be able to actually speak with someone if I need to!

Thumbnail of user frankl599
1 review
0 helpful votes
April 19th, 2020

I just started with it a few days ago but so far I love it. The only conflict I've seen to find is if I forget to punch out it is hard to edit the time out. It is easy to edit your time in. Hope that helps. Other than that the app is great! It really helps me to time manage. I can see where I'm spending a majority of my time and adjust it.

Thumbnail of user benc824
2 reviews
0 helpful votes
January 23rd, 2021

Time Clock Wizard saves us time, and money in our payroll process. They have such an amazing Customer Service Team, always available and very knowledgeable.

Service
Thumbnail of user damiend29
2 reviews
0 helpful votes
July 3rd, 2020

The ease of use is absolutely wonderful! When I worked with this product, I was amazed that payroll and time tracking could be so easy and fast. Being able to update things from home because of the Cloud feature

Thumbnail of user samanthas475
2 reviews
0 helpful votes
March 9th, 2020

Researched several different time tracking platforms before choosing time clock wizard. My suggestion is to do your homework. Don't just make a decision based off of reviews. Call the vendors and talk with them. Trust me, once you call and talk with TCW, you won't want to work with anyone else.

Thumbnail of user johnr3335
1 review
0 helpful votes
March 15th, 2021

Customer Service helped me out today with how to get employee reports, how to track tasks, jobs and job locations all with the help of three wonderful, smart people at Time Clock Wizard. They really helped me out with all my questions today.

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