• TippyToad

TippyToad

Overview

TippyToad has a rating of 4.7 stars from 73 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TippyToad most frequently mention customer service, and graduation party. TippyToad ranks 7th among Party Supplies sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Quality
    3

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 92.3%
Positive
12
Neutral
0
Negative
1
7
See all photos

What reviewers want you to know

Positive highlights

  • This was the second order I place for gender reveal cups, but it was the first time I placed a custom order.
  • My daughter's custom graduation cups turned out beautiful!

Critical highlights

  • I ordered two different sets of cups weeks ago for my daughter's graduation party.
How would you rate TippyToad?
Top Positive Review

“Very nice cups”

Karen S.
2/21/24

Really nice cups to fill with candies for my son's rehearsal dinner treats. Printing and design on cups is done perfectly. Very pleased with my choice.

Top Critical Review

“Not what I imagined”

Ellen B.
2/23/24

The original cups I ordered were unavailable. I got a message needing immediate approval to change them. I did since the ones I really wanted and ordered were unavailable. I do not like these as well and cups do seem smaller than a normal 16oz cup.

Reviews (73)

Rating

Timeframe

Other

Reviews that mention popular keywords

graduation party (6) order (30) cups (28)
Thumbnail of user jenniferj2558
1 review
0 helpful votes
April 5th, 2024
Verified purchase

These cups are AWESOME! The 22 oz. Is a great size and I can't wait to use them at my wedding!

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thanks for sharing, Jennifer! We're so happy you like your 22 oz. Size stadium cups! 16 Oz. Size cups used to be the favorite but the large 22 ounce cups have become very popular. Your guests are going to love using them and taking them home. Best wishes!

Thumbnail of user ellenc600
1 review
0 helpful votes
May 6th, 2024
Verified purchase

These were the perfect addition to my daughter's college graduation weekend. Very cute and sturdy since we washed them several times to reuse!

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thank you for the kind words, Ellen! We're so glad you liked your cups and happy to hear you're reusing them. Best wishes!

Thumbnail of user karens5377
1 review
0 helpful votes
February 21st, 2024
Verified purchase

Really nice cups to fill with candies for my son's rehearsal dinner treats. Printing and design on cups is done perfectly. Very pleased with my choice.

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thank you for sharing your experience Karen! We glad you like your personalized wedding cups. They will be awesome favors! Best wishes!

Thumbnail of user conniea340
2 reviews
0 helpful votes
February 1st, 2024
Verified purchase

I had a great experience creating my personalized cups for the wedding! It was an easy process and the product was delivered quickly and the product arrived just as ordered. Looks great will be a fun addition to the wedding!

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Hi Connie and thanks for your awesome review!:-) We're so glad you like your personalized cups and your order experience. We are working hard every day to make our orderin process the easiest the the best experience in the industry. Best wishes!

Thumbnail of user teresam631
1 review
0 helpful votes
June 16th, 2020

I am so bummed! I ordered two different sets of cups weeks ago for my daughter's graduation party. The party is this coming Saturday (today is Tuesday). I just received a call that the order was on hold because they weren't sure what color I wanted the print to be on one of the cups ordered. Because it takes 7 days to ship an order, I had to cancel the whole order. Why am I just getting called now? And in my summary of the order, the color is stated right there. Ugh. If you need these on a deadline, order somewhere else. I wish I did.

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Hi Teresa. We are very sorry about your situation! We have looked at your order and order notes from our customer care team. Your order was placed with TippyToad on Tuesday, June 09,2020. An imprint color was chosen on one set of cups, however, there was no imprint color chosen for the second set of cups. We cannot print an order unless we know exactly what imprint color is to be used. Our customer care team contacted you via voicemail message and email message on Wednesday, June 10,2020 and on Friday, June 12,2020. We received a call from you on Tuesday, June 16,2020. Unfortunately, there is not enough time to print and delivery your order. We are terribly sorry for this unfortunate situation. We are offering you a complimentary order (on us) for your next event. You will be receiving an email regarding this offer. Again, we apologize for this unfortunate circumstance. Best wishes!

Thumbnail of user jennyw428
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Awesome for our wedding reception for our guests! They turned out beautifully and are sturdy!

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thanks for the review, Jenny! We're glad you like your personalized cups and we know your guests will love them too!:-) Best wishes!

Thumbnail of user allisonn64
1 review
0 helpful votes
July 14th, 2020

After spending considerable time looking for the perfect party goods for my son's rehearsal dinner, I placed an order and paid for 2-day shipping. On the day I was to receive the order, I received a call from Bailey at TippyToad. Supposedly, the order had been shipped to one of their offices by mistake. Bailey asked when I needed the order, and I explained to her I needed it by the next day. I told her I was leaving town to attend my son's wedding, and the order was needed for the rehearsal dinner. Bailey had a very passive demeanor, regarding the situation. She said they would try to get the order to me, or they would issue a full refund. I stressed that they could overnight the order to me, and again indifference. At the time I asked to speak with someone else, and was told no one else was in the office. I asked to have someone contact me, and again the response was no one was in the office. Customer service does not appear to be a priority for this company!

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Hi Allison!

Thank you for taking the time to share your experience with others. We value your business and your feedback.

We are sincerely sorry your order did not arrive to you within the two-day period you chose as your delivery method. Your order was shipped to our customer service office instead of your address. Why this happened we do not know but we are looking into it to ensure this does not happen in the future. We are shipping your order to you today via Next Day delivery for your to receive tomorrow as you have stated you need if tomorrow. You will be credited the full shipping amount you paid during your purchase.

What Bailey meant by "we would try to get the order to you by tomorrow or we will issue a full refund" is once the package leaves the door, we have no control of any unforeseen events like weather or traffic accident. We cannot make a guarantee on something we have no control over, hence, we are shipping your order to you today via next day air for delivery tomorrow. If, for some reason, your order does not arrive to you tomorrow, you will be issued a full refund.

Bailey was the only person in our customer service office at the time of your conversation. Due to the Corona virus Pandemic, most of our office staff are home. Bailey is an awesome customer service specialist and takes all issues with the utmost of concern and priority. Custom service is our number one priority.

Again, Allison, we are very sorry for this unfortunate incident with your order delivery and we apologize. We are doing everything possible to ensure your have your order for your son's rehearsal party.

Best wishes!

Raymond Miller

Owner

TippyToad.com

Thumbnail of user ellenb808
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

The original cups I ordered were unavailable. I got a message needing immediate approval to change them. I did since the ones I really wanted and ordered were unavailable. I do not like these as well and cups do seem smaller than a normal 16oz cup.

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thank you for your review and your feeback, Ellen! We are very sorry the manufacturer discontinued make the purple frost color cups your originally ordered. The manufacturer discontinued the purple color frosted cups because "they did not sell well". We disagree but it is our of our control. Regarding cup size, the 16 oz. Frosted cups will hold exactly 16 fluid ounces when filled to the brim (without ice). This is the industry standard. Please do reach out to us if there is anything we can do to help you.

Thumbnail of user kathyl1309
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

I found the ease of ordering my cups were extremely easy. Very happy how they turned out

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thank you for the review, Kathy! We're glad your experience placing your order was extremely easy! That is our goal and it helps us know we are accomplishing our goal when cusotmers like your provide such great feedback. Please let us know if there is anything else we can do to help you.

Thumbnail of user crystalg710
1 review
0 helpful votes
October 11th, 2023
Verified purchase

This is my 5th time ordering cups for our annual Halloween party. They always turn out perfect and exactly as I request. They are so fast with creating the cup and shipping, with a total of 6-7 days from ordering to receiving. Love tippy toad!

Service
Value
Shipping
Quality
Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thank you so much for the kind words Crystal! WOW! Five years! We LOVE taking care of our customers like you and look forward to serving you for the next five years.:-) Best wishes!

Thumbnail of user bonnieh797
1 review
0 helpful votes
March 1st, 2024
Verified purchase

The ordering was easy and I got my glasses fast but the box was crushed and one of the cups was broken needs better packaging protection I guess

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Hello Bonnie,

Thank you for the review and thank you for letting us know about the broken cup! Please respond to your order confirmation email or order shipment email and attach a photo of the broken cup and damage box, if you can, so we can contact our FedEx representative regarding this issue. We will be applying a 10% discount to your account for a future order to compensate for the broken cup. Thank you!

Thumbnail of user jasonk1762
1 review
0 helpful votes
October 28th, 2023
Verified purchase

Ray at Tippytoad went out of his way to help me with an order that I purchase every year from them but has been more difficult to get since COVID. He was nice enough to call the company that makes the custom wine boxes and figure out some answers for my future orders. I highly recommend ordering from them. Thank you Ray!

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Hi Jason. It was our pleasure helping you get what you needed. We look forward to helping you again! Thank you for the kind words!:-)

Thumbnail of user heatherl164
2 reviews
8 helpful votes
September 26th, 2019

I bought the neoprene coozies (beer coolers) and can't get the moth ball scent out despite hours of running them on low heat in the dryer with a scented towel. Super disappointed because I can't use them and spent over $100 and they are otherwise good looking and their service prior to receiving these have been good.

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thank you for your feedback, Heather! We're so sorry for your disappointment in your personalized can coolers due to the odor. This odor is not from the can coolers themselves but from the ink. While this ink is food-safe and environmentally safe, it can leave an "off-smell" after printing. Low to medium heat (like in a dryer) will only increase the odor as the ink molecules get warmer. We suggest setting your can coolers in an open area (referable outside) for a few days to let them air out. Please contact our customer care team via your order confirmation email or at 844-847-8623 if you need further assistance. Best wishes!

Thumbnail of user conniec70
4 reviews
1 helpful vote
March 4th, 2024
Verified purchase

I was a little late ordering my items for a party, but I received everything quickly an on time

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thanks for sharing, Connie! We're glad we could come through for your party and we look forward to serving you again. Best wishes!

Thumbnail of user niac5
1 review
0 helpful votes
May 17th, 2018

On May 5,2018 I I ordered 150 cups for my son's graduation party which is being held on May 27th... allowing for PLENTY of time to receive the order. I loved their design options and easy to use website. Upon ordering, I had requested a proof approval. Apparently, my proof approval went into my junk mail. When it finally made it to my mailbox, it was too late to receive the cups in time. I was informed of this on May 16th... 11 days prior to the event. Their unwillingness to work within the timeframe for something that was not my fault is unacceptable. I read other reviews that had cups delivered within 4 days. They indicated that it was MY responsibility to contact them after not receiving the proof approval email within 3 days. I obviously disagree. I'm not blaming them for the emails ending up in my junk mail-but felt it was their responsibility to contact me in a more timely matter, before it was too late. In this case, a full week had transpired. How about a simple phone call? I also believe they should have placed a rush on my order... there was 8 full business days to produce and ship the items. I ordered the items in part, because of all the positive reviews. I have no doubt that thier products are adorable and just as advertised. That is why I was so disappointed. Having said all this, should you use the proof option, make sure you check your junk mail, or contact the company immediately if you do not hear from them within 3 business days. They didn't provide that extra customer service for me. To be fair, they issued a full refund, and I fortunately found another vendor who could work within my timeframe.

Thumbnail of user jeffreyt848
1 review
0 helpful votes
February 20th, 2024
Verified purchase

Cups were easy to order. There were plenty of designs to choose from. We were allowed to put design/writing on the front and back of the cup. Order came in quickly.

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thanks for the review Jeffrey! We appriciate you choosing Tippytoad for your personalized wedding cups. We're so glad you like your cups. Best wishes!

Thumbnail of user jasonm3395
1 review
0 helpful votes
November 19th, 2023
Verified purchase

Great job as always, and delivered sooner than expected.

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thank you for the reivew, Jason. Always a pleasure serving you! Best wishes!

Thumbnail of user holliea121
1 review
0 helpful votes
May 2nd, 2022

The ordering process was easy! Lots of graphics to choose from. Fast creations and shipping. Even fixed a spelling error without charging for the edit

Products used:
Koozies

Service
Value
Shipping
Quality
Thumbnail of user lisas4024
1 review
0 helpful votes
April 13th, 2022

I placed an order, then decided I wanted a different style cup. Their team responded right away and gave me a refund so I could purchase the ones I wanted. Greatly appreciated!
The cups are nice, but they are smaller than I expected.
The website is accurate about how many ounces they can hold, but I definitely overestimated the physical size of the cups. The ones I purchased will hold the desired 16 oz, but only if filled to the point of almost overflowing. I wish I'd gone with the 22 oz cups. The disappointment with myself for choosing this size took away all the excitement I had when I purchased them, but this was no fault of the company. I attached the image to show the style I bought.
I hope this helps.

Thumbnail of user amyk1316
1 review
0 helpful votes
May 15th, 2022

I am so happy to have found this company. Products shipped and arrived as promised. Great products! Love that I found a place that allows me to order custom products in lower quantities. Will be ordering from here again and again!

Products used:
Custom stadium cups

Service
Value
Shipping
Quality
Thumbnail of user amandan335
1 review
0 helpful votes
October 2nd, 2020

This was the second order I place for gender reveal cups, but it was the first time I placed a custom order. When I emailed my custom design in, Bailey was quick to respond and asked for some slight adjustments to ensure that the art team didn't have any issues with getting the best results printed on the cups. My order was estimated to arrive a day before my event. Not fault of TippyToad, only my fault for waiting until the last minute. I kept in contact with Bailey to make sure there were not issues with the order or production since I was cutting it close. Bailey kept in contact through the whole process and to my surprise, my order arrived 4 days early! I was so relieved and the cups turned out AMAZING! I will absolutely continue to use TippyToad for my future party needs!

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thanks for sharing, Amanda! We think Bailey is the best! We're glad your custom design turned out just the way you wanted it and that we could get your order delivered early. We look forward to serving you again. Best wishes!

Thumbnail of user colleenk127
1 review
0 helpful votes
September 5th, 2020

Wow! I couldn't be more amazed by the service of Tippy Toad. It was thought that I made a grammar error and they wrote me an email before printing in order to rectify the situation. WHAT OTHER COMPANY DOES THAT? None! They were extremely personable and easy to work with. It's clear they want their customers satisfied! The delivery was earlier than anticipated and the product was exactly as I anticipated! Thank you Tippy Toad!

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thank you for the kind words, Colleen! We appreciate you sharing your experience with others and we appreciate your business. Yes, we want all of your customers to be satisfied. We truly mean it when we say your satisfaction is our greatest reward. We look forward to serving you again, Colleen. Best wishes!

Thumbnail of user carmend106
1 review
1 helpful vote
May 31st, 2020

My experience with Tippy Toad was wonderful! They have a wide variety of options to choose from, great prices and my order arrived quickly! The cups look fantastic! The only thing I wish was different about the website, was the ability to see what each artwork option looked like. If that ability is there, I didn't see it. I knew I wanted "Oh The Places You'll Go", so it wasn't a big deal for me. But for someone who is unsure, being able to see what those designs look like would be helpful. Thank you for helping to make our graduation party a huge success!

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thank you for sharing your experience, Carmen. We agree with you, 100% and we are working on online-proofing so customers can see their cup designs before ordering. We thank you for your patience and for sharing your thoughts with others. Best wishes!

Thumbnail of user km501
1 review
0 helpful votes
May 31st, 2020

I wanted personalized cups for my son's family-only, socially-distanced graduation party and these are perfect! It was easy to order, the proof arrived quickly and the cups looks exactly like I'd hoped. The only problem I had throughout the entire process was deciding which cups to order as there are so many great choices. I would order from TippyToad again.

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thank you for sharing your experience, KM! We're glad the personalized cups could add a special touch to your son's graduation party during these unusual times. Please convey our congratulations to your son on his milestone accomplishment. Best wishes!

Thumbnail of user deanan7
1 review
0 helpful votes
October 27th, 2020

I knew early on that I wanted to order souvenir cups but my timeline pushed it really close to the cut off but Molly was able to get my cups to my 2 days ahead of time! She even caught an issue with the colors that I picked, suggested a quick fix and made the correction. The cups were amazing and a huge hit! I will absolutely be ordering again!

Thumbnail of user raymondm75
Raymond M. – TippyToad Rep

Thanks for sharing, Deana! We're glad Molly was able to make a suggestion to make your personalized cups even better. That's what we do at TippyToad. We reviews every single order before it goes to production, looking for any mistakes or possible issues that need to be addressed. Oh, and we think Molly is awesome!:-) Best wishes!

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From the business

Bring a custom, one-of-a-kind touch to your party, shower, birthday, graduation, anniversary and all special celebrations. Order custom printed decorations, favors and unique gifts.

Company Representative

Thumbnail of user raymondm75
Raymond M.
Typically responds within 3 days

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