Title Nine

Find another vendor, there are plenty out there. Ordered two pair of shorts for a trip. Initially sent a UPS tracking number with expected delivery date of over a week ago. Then received a delayed shipment date, then received a notice that my order was transferred to USPS with unknown delivery date. I attempted to contact company via chat, redirected to email. Seriously people, get it together!

Ordered 9/17. Just got my second "delayed" email. First one said it would be delayed until 11/6, now another email delayed until 11/13. The sizes are inconsistent. Size XL fits in the tops I bought the first time and the second order XL was super ridiculously huge. They charge return shipping too. Not worth waiting 2 months for a $95 top that may or may not fit.

Great, thicker fabric that washes very well. Yes, I throw them in the dryer. The pockets are a side slit, no zipper like the Original Dream Skort! This solid (I own in 4 colors) fits just slightly smaller and is barely 16"! I'm tall so I much prefer the Original Dream skort with zip pockets and an extra 1/2" in length! It does lay smooth!

Customer service is a little slow but good. There are limited sizes, limited colors and selection. I would stay away from the gift cards. The size you want or color will not be there when the gift card arrives. I think this is my last time buying from Title 9. I have spent thousands of dollars over the years for my wife's wardrobe but this year all that was left was extra small sizes. Really disappointed.

I LOVE Title Nine's clothes... SADLY, my latest purchase at end of June (2020) ended up missing in shipping.
My post office (Horrible customer service -except for filing missing mail report online) denied receiving it, then no one from T. N. acknowledging my concerns sent from their email form online- UNTIL... I emailed them directly@ ' *******@titlenine.com ' in which I then forwarded them the formal response sent from the USPS re: my missing mail.
I heard back in 2-3 days -polite, apologetic AND and they have credited the charge.
Per their fair request I'm 'on my honor' to return pkg (they will pay shipping) IF it shows up - or tell them if I wish to keep and they will then recharge my credit card.
SO I haven't been criminally robbed - but IS concerning SO many of us have struggled with not receiving our orders! Will I chance ordering from them again? Hmmm?

I purchased a shirt w/them & it was so unflattering. The price was expensive, too. The cost to send it back was a rip-off, too! And then don't get me started on how long it took to get the item back to them. When I contacted them after a couple of times w/no reply, they finally responded w/ it will be a few weeks to get your money back on your credit card. What a shi**y company! I would NEVER do business w/them again! This company SUCKS!

I recently purchase capris and a top which were both exactly what I hoped for but to big.
I needed to call customer service which like anything now days demands patience.
I want to give a shout out to my rep.(unfortunately I did not get her name) she was so kind, patient and so helpful. If my wait time was a reflection of how customers get treated- it was worth every minute. I very rarely do reviews but I felt this company deserved my time. I will definitely be a future customer. Thank you!

This company is so annoying. You get numerous e-mails a day and then you finally order and nothing. I have requested a ship date on my order two times in two weeks and have not received a reply. The order is over three weeks old. But I keep getting daily emails to buy from them, which I won't. You can't call or chat only send emails. Go to Athleta or Lulu their clothes are so better quality for the price (both of my orders shipped within days) stay away from TITLE NINE.

I am so angry that title nine will not return emails or phone calls, and you cannot reach them during COVID. Why are they not working form home like all other vendors? I ordered an item at the beginning of May- and its June 1st, and I cannot track it- and they will not call back. I have asked by email about 12 times for someone to call- and to boot, I have been charged the full price! Highway robbery.

Ordered an item on Dec 12. Delivery promised by 9 pm on Dec 24. Come to find that Title Nine has delegated this to UPS, which has in turn delegated it to the Post Office, which most certainly does not deliver at 9 pm. Updated info states that the item will be delivered by 9 pm on Dec 27. Same problem, and nobody takes responsibility.

Your products used to be good. Size not right, I also was charged $102.00, and was charged $7.50 to return item that said it was $89.00 and credited amount $81.00. Hello Amazon or any other place with free shipping and returns. So sad, really used to love your products.

The swim top I wanted was out of stock
So they suggested a few similar ones
And they discussed the sizes and styles
With me. We ordered 4, one in 2 sizes.
One size fit on the best one and it was
Also on sale. It had the option for
Regular straps or cross, which I don't
Like. I need support and the light padding
Was perfect.
They make many suits for customers who
Can't wear skimpy bikinis. Cater to women
With active lifestyles or just swimming
Nearly impossible to find a top like this
And the shorts type bottom I already
Had is comfortable and dries quickly
Couldn't be happier

Titlenine boasts 360 day return policy but I am still waiting for credit from items returned over 2 months ago. Tracking verified the items were received by the company. They have not credited my visa. Feel totally cheated out of a put $600. They've lost my business.
Beware if you have to return anything to Titlenine.

I like that I have an entire YEAR to decide if I like an item and send it back if it doesn't perform, if it fades, pills, wears out, or I just don't like how it fits. This mostly makes up for the $9 shipping fee - although often they offer free shipping with a minimum order which isn't hard to meet (unless it's just a few dollars' difference and then it's a pill finding something small). I do have to pay return shipping but in a year I can collect multiple items and send them all back together for a flat price. They have cute, well-made (mostly) clothing from a variety of manufacturers - although I wish they would offer more pants (real pants, not leggings) that fit curvy, muscular women. I keep a running wish list and watch for sales!

Ordered a jog bra that was told was like their Athena bra which they do not have and received and it is nothing like the Athena. Sent 3 emails and no response, very poor customer service and return shipping prices astronomical! Unless you have something you know what you are getting and have liked, buyer beware as to return something is more work than anyone needs especially since these are high priced items to begin with, $69 for a jog bra and no customer service, really! They have lost a customer.

Ordered a package on 6/1. It never arrived and several emails to customer service went unanswered. They are not answering phones because of COVID so directed me to the "Live Chat" functionality. They were "unavailable" in the live chat which sent another email. Totally unacceptable Customer Service

I recently discovered that Title Nine is one of the only US-based retailers carrying a hard-to-find Scandinavian brand. I was looking for the SK Hoop Wingspan Down Anorak that is sold out everywhere which Title Nine had in-stock and discounted which seemed too good to be true. So, I researched Title Nine reviews which, as you can see, are quite negative. Since the product I wanted was sold out everywhere else, I took a chance. I placed my order over this past weekend and sprang the $36 for next-day delivery which arrived today as expected. Based on this experience, I've been pleasantly surprised and would buy again from Title Nine again.

I have supported this company for a long time but no longer will. I recently made a purchase and had to talk with three customer service people to get what should have been a very simple refund corrected. Not worth it to purchase from this company since their customer service is so poor. Most of the products on their site can be purchased elsewhere.

Ok, I love their catalogs, lol. I ordered a top on 1/27/22 and I just called to check on the status (3/7/22.) I think their product is great, although very expensive but the shipping is terrible. This is not the first time that I've experienced this with this company.

My life is better wearing my title. There pockets are hidden some of my dresses are 8 years old. I love my life wearing title 9

I have emailed multiple times since you cannot call or chat. I placed one order. They are shipping in 3 shipments. I keep trying to cancel and they keep shipping. I have to pay to return. What a scam. They have lost a customer. I am so disgusted with their customer service. BTW, I ordered sports bras and the first two were so horrible, I returned and tried to cancel the rest.

Unique, high quality product and excellent service above and beyond what I receive at most stores these days. They know their stuff and stand behind it.

I purchased online 5 Title Nine dresses in June, 2020. I did not receive an order confirmation email for several weeks after this, but my credit card had been charged, so I wasn't concerned. Finally, an email confirmation was sent to me on July 4th. I received the dresses mid July. I tried them on and decided I needed to return 4 of the 5 dresses and exchange the 2 of them for a different size and color. After realizing they do not have anyone manning the phones during Covid, I emailed Title Nine asking for guidance. I also tried to chat online, but I kept getting the"no one is available" message, so I gave up there. A few days later, after not receiving an email back, I sent a second email. It has been about three weeks now, with no email reply. I decided to simply reorder the 2 dresses. I am now waiting for those to arrive. I went online and tried to get a return label to return the 4 dresses, but I kept getting a "our time has expired. Please resubmit your order number and start again" message. In other words, Title Nine is not available for questions or guidance through phone, chat, email. We are talking about almost $400 with of returns I am now worried about getting my money back from.