Tollgroup

Darwin NT
Hopeless Management Delivers Collection Cards in letterboxes instead of what we pay for- DELIVERY
Short cuts, laziness and leaving parcels at depots to collect dust or be stolen
2023 Jan-OCT

How is this company still operating? They are a courier company, they have one job, and they can't even get that right! I bought an item, it was shipped from overseas and took 2 days. It then sat at the Toll Botany depot for 2 weeks, I kid you not, 2 WHOLE WEEKS. They then took 3 days to get back to me about it, without so much as an explanation or apology, and asked me to pick it up from 2 hours away. Are you kidding me?!? They hold it for 2 weeks, and then they can't even be bothered to deliver it to my local service station, where parcels are delivered for pickup for the residents in the remote rural area I live in. I then spent the next month with them calling me and asking me to pick it up. No you idiots, I've already told you 4 times to return it to the sender because you failed to deliver it to me. Next thing I know they're telling the seller that they HAVE delivered it to me, so now, not only have they failed to deliver it to me originally, but they are lying to the company I bought the product from and telling them they delivered it! So where is my parcel? I told them why I wasn't accepting the parcel and I told them I'd be informing the seller about their incompetence, and then they turn around and lie to the seller about delivering the item? OMG, the utter audacity! There is only once conclusion one can come to - somebody working for Toll stole the mobile phone out of my parcel, and they're now trying to convince the seller they delivered it to me, despite the fact I've informed the seller of all my contact with them and my refusal to accept the parcel. It would be laughable if it wasn't so grossly disgusting, despicable, and deplorable! And when I'm done doing this review, and all the other reviews, as many as I can, I'm going to send them a copy of them, because they deserve to know what a POS company they are and what POS employees they have!
UPDATE: Almost a month after my parcel was marked as delivered and I have traced it - TO THEIR BRISBANE DEPOT. They won't return it to the sender because it's a mobile phone and has a battery?!?!?! Not even going to try and work that one out! I have emailed them asking to justify why not one single person, in almost an entire month, has bothered to TELL me, or the seller, or anybody else for that matter, that that is where my parcel is! I am waiting for their reply. In the meantime, I feel like smashing my head against a brick wall for a few hours because I cannot comprehend how this is still dragging on. Recently, they apparently had a cyber attack against them - so not surprising that somebody out there doesn't believe you should be permitted to keep operating as a business due to the profound level of incompetency this company shows, and has attempted to make that happen. I applaud you - I hope they never find out who you are!