• Top Smart Designs

Top Smart Designs

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Overview

Top Smart Designs has a rating of 4.1 stars from 28 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Top Smart Designs most frequently mention football jersey.

Positive reviews (last 12 months): 77.3%
Positive
17
Neutral
1
Negative
4
8
See all photos
How would you rate Top Smart Designs?
Top Positive Review

“Scammers no such thing when it comes to 2 different shoe companies look at the pics closely.”

Steve M.
10/10/23

Check it out... Scam. Same shoe one a low top Jordan 11 Other is a low top Jordan 11... BUT Look very closely (2) different names of shoe company. And using same back drop to take pics. Wicker furniture same picture on wall. Same door in background but, they took off wall decoration. That should tell you something. There a fake shoe company. Scammers to get people's money. In return customer gets no shoes. Fake...

Top Critical Review

“Still not delivered”

Erin C.
1/4/23

I ordered a jersey a month ago and still haven't received it. Customer service gets back to me immediately via email with excuse after excuse(1st the pandemic then a snowstorm). They assure me if I don't receive the item, they'll issue me a full refund. But I've requested it twice and they ask me to just hold on because its on its way. Their tracking must show something other than what I have access to though. Because mine says it's been sitting in a warehouse in Jamaica Queens since 12/3. Today is 1/4.

Reviews (28)

Rating

Timeframe

Other

Thumbnail of user stevemartinez83.rsr
1 review
0 helpful votes
October 10th, 2023

Check it out... Scam.
Same shoe one a low top Jordan 11
Other is a low top Jordan 11... BUT
Look very closely (2) different names of shoe company. And using same back drop to take pics. Wicker furniture same picture on wall. Same door in background but, they took off wall decoration.
That should tell you something.

There a fake shoe company. Scammers to get people's money. In return customer gets no shoes.

Fake...

Thumbnail of user erinc805
1 review
3 helpful votes
January 4th, 2023

I ordered a jersey a month ago and still haven't received it. Customer service gets back to me immediately via email with excuse after excuse(1st the pandemic then a snowstorm). They assure me if I don't receive the item, they'll issue me a full refund. But I've requested it twice and they ask me to just hold on because its on its way. Their tracking must show something other than what I have access to though. Because mine says it's been sitting in a warehouse in Jamaica Queens since 12/3. Today is 1/4.

Tip for consumers:
Leave PLENTY of time to receive your order.

Thumbnail of user thomasb4667
1 review
0 helpful votes
January 23rd, 2024

I ordered for my son for Christmas. When I received the jersey it was not done right the name on the back should have been Kaufman-Renn. I sent an email regarding the problem. Lisa replied to my email within the hour and had the order placed correctly and expedited it to make sure we received it in a timely manner. Lisa did a great job! I will only order jersey's from topsmartdesign going forward! They stand behind their product 100%

Thumbnail of user amyj1589
1 review
0 helpful votes
November 27th, 2023

It has been over a month since I made my order and the only update is it's in Jamaica NY waiting for it to get to USPS. Very disappointed.

Tip for consumers:
no

Products used:
Shirt

Thumbnail of user shalonb3
1 review
1 helpful vote
January 18th, 2023

Even though it took unforeseen time the Jersey is awesome and exactly what I had hoped it to be. Thank you!

Thumbnail of user kpaulsorenson
1 review
0 helpful votes
October 10th, 2023

Ordered a custom college football jersey and was pleasantly surprised not only how fast they completed and sent my jersey but also it came much faster than anticipated. Any questions I sent via email were answered very quickly and efficiently.

Thumbnail of user jacqued23
1 review
1 helpful vote
July 2nd, 2023

I ordered three jerseys from topsmartdesign.com (two basketball, one football). The basketball jerseys look legitimate. The football jersey looks pretty good, too. But, the customization offered was worth a five star review. My name and numbers came out near perfect. I'm definitely going to order more jerseys in the semi-immediate future. Shipment arrived in about three weeks, too.

Products used:
Jerseys.

Thumbnail of user ezranrodriguez
1 review
0 helpful votes
August 31st, 2023

I'm a bartender at the best sports bar in Atlanta.
Needless to say, Top Smart Design got me looking 'Prime'

Thumbnail of user jch34
1 review
0 helpful votes
December 10th, 2022
Verified purchase

The Jersey is perfect! Best Jersey I've ever ordered good quality and they keep you updated on your order great hand stitched simply the best will order again!

Thumbnail of user andrewj1277
1 review
0 helpful votes
March 11th, 2024
• Updated review

I ordered a jersey on January 5th, 2024 and it arrived on March 8,2024. Once the product arrived, it exceeded my expectations. It was a good quality jersey, good fit, and stiched patch work. The price was fair and the product was good. The unfortunate part was a very long and unreliable shipping process. The products are coming from China and are supposed to take about 25 days to arrive. The product they shipped never arrived. The customer service was responsive and said they'd ship another one. Two months after the order, the shipment of the second one arrived. It was worth the wait I'd say.

Worst Online Store I've Ever Purchased From
February 9th, 2024
• Previous review

This review is 1 star for the same reason as the other 1 star reviews here. It appears to be a pattern with this company. I placed an order on 1/5/2024 and today is 2/9/2024. I never received the order at all. The tracking number is a dead-end and does not provide any info. When I contact TopSmartDesign they have excuses and just say be patient. But there is no indication that I will be receiving this item. I feel like I was just scammed out of my money. Do not buy from this website.

Thumbnail of user scottc2354
1 review
0 helpful votes
June 12th, 2023

The product (LSU "Burreaux"#9 football jersey) was top notch in both construction and color brilliance and sized as expected. Even got it tricked out with 2019 Nat'l champ patch. Our daughter loved it! Will def use them again.

Thumbnail of user shayp56
1 review
0 helpful votes
October 21st, 2023

I ordered a jersey that didn't originally come before I needed it for my wedding due to postal services. Once the jersey did arrive, my now husband was so in love with it that I kept it. I did receive a refund, and because I wanted to be honest repurchased it so that I could honor the sale. Thank you for providing great service.

Tip for consumers:
We shouldn't need a log-in to leave a review.

Thumbnail of user kevinm4556
1 review
0 helpful votes
December 27th, 2023

If you have money to spend on items you won't receive and enjoy lousy customer service this is the place to do business. They are so far out of touch that they asked me to write this review knowing that I have contacted them numerous times due to not receiving my purchase. I have asked numerous times for a replacement or refund and received neither. They just tell me to be patient, it is in the US and I will receive it. Tracking shows it has been in Jamaica, NY for over a month now and I am still waiting. I would not recommend purchasing from this company's website! You've Been Warned!

Thumbnail of user jneuma45
1 review
0 helpful votes
November 11th, 2023

I was honestly a bit skeptical about using this site for the football jersey I purchased wondering if I would actually receive the product, product was as described or if the quality of the product was actually decent and everything was exactly as I had hoped. Great quality for a very reduced price and reasonable shipping timeline. Highly recommend!

Thumbnail of user natec143
1 review
0 helpful votes
December 21st, 2023

I wouldn't leave 1 star if I could. I ordered my son a jersey for Christmas on Thanksgiving. Still haven't received it. Now I'm scrambling to find him something to open. This is why I HATE online shopping. No body can give me a straight answer. Trash!

Thumbnail of user bruceh1108
1 review
0 helpful votes
October 18th, 2023
Verified purchase

I got a customized KU Football Jersey. The quality and the price are incredible! I would shop their site again!

Thumbnail of user charleyk26
1 review
0 helpful votes
April 18th, 2023

Wouldn't take my Discover card that every other place does, and without explanation.
No sizing charts.
Site says home is Portland Oregon but auto email back states they take off Chinese New Years in China.

Thumbnail of user jerrelb1
2 reviews
0 helpful votes
August 5th, 2023

My Jersey is on point I will be shopping with them this winter also, Thanks an keep up the good work, Joe From Louisiana...
# 10 Angel Reese LSU Baby...

Thumbnail of user kevins3250
1 review
0 helpful votes
June 12th, 2023

Ordered two custom jerseys, one wasn't right - hey, it happens. Reached out to Top Smart Design - it was easy because they were constantly engaged through the entire process.

They replaced the bad jersey at no additional cost.

Love the finished jerseys, and overall - super happy with the business.

Tip for consumers:
I was skeptical at first, but they made sure I was happy SL with the order.

Products used:
Jerseys

Thumbnail of user nickk697
1 review
1 helpful vote
January 29th, 2023

The amount of time it took to get my product was longer than most websites but I knew upfront that it would be that way. I reached out for a status update and was emailed back quickly in detail. I will definitely be a return customer as the quality of product paired with the price was worth the wait.

Thumbnail of user blazingbanjoboy
1 review
0 helpful votes
November 5th, 2023

Got this for my dad's birthday this is amazing! The quality is the same as the school jersey's 10/10

Thumbnail of user floridapc
1 review
0 helpful votes
November 23rd, 2023

My custom jersey is great quality. Delivery was delayed due to international shipping, however, the customer service was excellent and very responsive. It was worth the wait!

Thumbnail of user kalabug0307
1 review
0 helpful votes
November 20th, 2023

Finally received order 2 months after I ordered it and it isn't the correct Jersey. I emailed the company and was told I was got my order. My request for a refund was ignored 3 times. I'm beyond feed up with this company!

Thumbnail of user jannawalson
1 review
0 helpful votes
June 14th, 2023

I searched and searched for a website that could make a personalized jersey and am so happy to have found Top Smart Design. The jersey looks fantastic. I could not be happier. They were also very quick to respond to my questions via email. Great product. Great service. Thank you!

Thumbnail of user michaelm10345
1 review
1 helpful vote
February 2nd, 2024
• Updated review

THIS JERSEY IS ABSOLUTELY GREAT. THE TACKLE TWILL EMBROIDERY IS 100% PERFECT! THE JERSEY IS TOP QUALITY

Tip for consumers:
THIS SHOPPING WEBSITE IS 100% AUTHENTIC!!!
THE MERCHANDISE IS TOP QUALITY.
SHIPPING TIME WAS APPROXIMATELY 3 WEEKS.
WELL WORTH THE WAIT!!!

EXCELLENT AND TRUSTWORTHY COMPANY!
September 23rd, 2022
• Previous review

THEY DO EVERY BIT AS GOOD AS U.S. COMPANIES AT 1/4 THE PRICE! SHIPPING TAKES 3 WEEKS. WORTH THE WAIT!

Tip for consumers:
YOUR CREDIT CARD INFORMATION IS ABSOLUTELY SAFE WITH THESE FOLKS!! VERY TRUSTWORTHY

Products used:
COLLEGE FOOTBALL JERSEY

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4.1
28 reviews
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