• TRIANGL

TRIANGL

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Overview

TRIANGL has a rating of 1.34 stars from 163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TRIANGL most frequently mention customer service, bathing suit, and return policy problems. TRIANGL ranks 283rd among Swimwear sites.

  • Service
    63
  • Value
    63
  • Shipping
    63
  • Returns
    62
  • Quality
    62
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
31
See all photos

What reviewers want you to know

Positive highlights

  • The customer service is so helpful when suggesting sizes.

Critical highlights

  • I reluctantly bought a bathing suit for my daughter.
How would you rate TRIANGL?
Top Positive Review

“Triangl is amazing! Great customer service and adorable bikini!”

abigail r.
6/17/22

Dispite what the other reviews say, the returns and exchanges are extremly easy if you just follow directions. My bikiini was too small so i put in an exchange and i got my new bikini even before the old one shipped out! Customer service is so kind. Nothing but good things to say about triangl! Not to mention the quality is AMAZING!

Top Critical Review

“Poor sizing and customer service”

Alex C.
3/5/24

If you have boobs that's aren't tennis balls this brand won't work for you. Pictured is an XL. Took them over a week to get back to me regarding returns and you only have 14 day window.

Reviews (163)

Rating

Timeframe

Other

Reviews that mention popular keywords

bathing suit (25) customer service (69)
Thumbnail of user amys3587
1 review
0 helpful votes
April 12th, 2024

Purchased a suit for my teen who loves this brand. Knew you had to return within14 days—but we were only trying to exchange and thought the policy for exchanges was more flexible. Either way, we were only a few days outside the window due to Spring Break travel. The process is painful in and of itself—no phone # to be found anywhere; submit ticket through site—so many days later—we received a decline altogether and a chastising email of policy—no returns or exchanges with 14 days. I've written back several times over the week to ask for grace as we are first time customers (still learning their sizing) — zero response. I tried going in through Chat, through Insta. On Chat, they wrote me and said I was getting bumped to the end of the line each time. Does it matter? Still no response and no resolve. We would have been lifelong customers had they worked with us. At the time of writing this—I'm still hoping for a resolution and my daughter still wishes for a suit she can wear. $130 in their pocket; not mine. Worst customer service I've seen in a long time. They won't survive all the excellent sites who know how to run online businesses. I'll update this review if I receive an option to exchange.

Tip for consumers:
Would love to resolve this and get the size we need —for my daughter. If not—just give me my $ back. Very least—politely and professionally be responsive.

My advice—don’t buy from them!! I suspect even the window—you’ll have trouble. Also…no grace for first-timers—we are human 😢

Products used:
Bikini

Thumbnail of user lexcristina5298
2 reviews
1 helpful vote
March 5th, 2024

If you have boobs that's aren't tennis balls this brand won't work for you. Pictured is an XL. Took them over a week to get back to me regarding returns and you only have 14 day window.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tinag1037
1 review
0 helpful votes
March 6th, 2024

This company used to be ok but something is going on they cannot answer their chat they cannot give A return response for a simple exchange after 9 days the suits are beautiful but not worth the hassle

Products used:
Bathing suits

Service
Value
Shipping
Returns
Quality
Thumbnail of user abigailr193
1 review
1 helpful vote
June 17th, 2022

Dispite what the other reviews say, the returns and exchanges are extremly easy if you just follow directions. My bikiini was too small so i put in an exchange and i got my new bikini even before the old one shipped out! Customer service is so kind. Nothing but good things to say about triangl! Not to mention the quality is AMAZING!

Tip for consumers:
super easy to navagate and bikins are so cute and great quality also customer service is so kind and helpful

Products used:
bikini and cute bag that came with

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahdasilva.au
1 review
2 helpful votes
December 3rd, 2023
Verified purchase

First time I wore my bikini, the bottoms were destroyed just by sitting on the side of the pool. I emailed triangl and told them about it, they refused to do anything about it until I threatened to leave an honest review - they ended up sending me a new pair of bottoms (that I am reluctant to wear because I don't want to destroy them too). I am currently on holiday and have a NEW problem - after swimming in the ocean and hand washing my bikini, I hung it up next to my white singlet and it LEAKED colour all over it. These are crappy Chinese made bikinis and I cannot believe the markup on this crap. Never again.

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Value
Shipping
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Thumbnail of user paulizu60
1 review
3 helpful votes
February 21st, 2024

DO NOT BUY from Triangl. They won't even exchange a sizing on a piece of this swimsuit because it was longer than 14 days (3 weeks in this case) and now I lost two whole swimsuits ($200) since you can't even buy a separate piece. Long time since I bought something in a store with such absurd policies, it will definetly be my last time

Thumbnail of user donnas4046
1 review
1 helpful vote
March 4th, 2024

VERY POOR SERVICE. WANTED TO RETURN AND THE NEVER GOT BACK TO ME. NO PHONE NUMBER, ONLY CHAT WITH AI.

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Value
Shipping
Returns
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Thumbnail of user haileyj7
3 reviews
17 helpful votes
April 11th, 2018

Triangl bikinis are nice quality but when deciding on a size, do not listen to customer service recommendations. They suggested a medium top for me and medium bottoms, but after looking at reviews I decided to order a Large top with Large bottoms. The large top was almost too small and the Large bottoms fit the way I expected a Small to fit. I could not even get them past the top of my thighs! I am not someone whos trying to stuff myself into a bikini thats too small for my size; other brand large bottoms always fit me. So I exchanged for an EXTRA large which took another 2 weeks to receive and they were just as small as the Large! Currently trying to think of a way to permanently stretch them. Bottom line, if you like over-paying for expensive shipping, have lots of time before you need to wear what youre buying, and have NO BUTT WHATSOEVER, you may end up satisfied with your purchase.

Thumbnail of user judyc1492
1 review
2 helpful votes
November 30th, 2023

Beware, sizes are about a size smaller than what you're used to. Also beware they have a 14-day return policy that they won't budge on. I returned from 10 days of work travel the night before our vacation. Cute suit, but when I tried it on that night, it was too small. We left the next day. I tried to return/exchange the suit when we got home. They said it had been 20 days since the item was delivered and refused to return or exchange the item. I now have a suit that will never fit me, thanks Triangl. There are too many other options, buy somewhere that has customer service.

Service
Value
Returns
Thumbnail of user joannen245
1 review
0 helpful votes
April 11th, 2024

I ordered a bathing suit and I sent it back for a return and they are telling me that they didn't receiver it. I sent them proof of USPS and also of the receipt that they received it, and now no one is getting back to me.

Products used:
Bathing suit

Service
Value
Shipping
Returns
Quality
Thumbnail of user ifaynstein
1 review
0 helpful votes
March 25th, 2024

Horrible service and isn't returning money after I've sent items back. They confirmed that they received the bathing suit but never returned the money.

Products used:
Bathing suit

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolep198
1 review
3 helpful votes
February 8th, 2023
Verified purchase

I got the Nusa sparkle bikini- Cheap horrible fabric and TINY sizes. Not suitable for anyone who isn't a size 0 and even if you are a size 0 I suggest sizing up to a large. Not one woman featured on their website has any curves at all. Very expensive shipping and returns - not refundable when the tiny swimsuit doesn't fit. Worse quality than they have at SHEIN not even a little bit worth the price.

Tip for consumers:
Don’t trust their size chart. Shop somewhere else instead.

Products used:
Returned everything

Service
Value
Shipping
Returns
Quality
Thumbnail of user jullyn1
1 review
3 helpful votes
May 19th, 2023

Terrible quality, after 1 hand wash it changed colors. Also, customer service is awful. They email you multiple times to make it pain and say they can't exchange or refund. I will never order from them.

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Value
Shipping
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Thumbnail of user mscarangello09
1 review
1 helpful vote
July 23rd, 2023

This specific swimsuit faded quickly after washing in warm water. I believe if worn in warm water such as warm pools and or hot tubs this will easily fade. In the picture I compared the original color to how much it faded! Clearly this suit was made using very cheap dye. Definitely not worth over $100! It really is such a shame considering how cute their swimwear is.

Products used:
Swimsuits

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyv618
1 review
4 helpful votes
April 22nd, 2023

I wish I would've come here to research the company before I purchased a suit. The quality is very low, the sizes would only fit a 12 year old and even then barely. Shipping is also very expensive and you have to pay for your own returns so to receive a terrible $90 swimsuit and send it back will cost me $40.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user jp1339
1 review
2 helpful votes
April 27th, 2023

Bought a bikini and wore it once before fabric began to pill. Contacted Triangl for exchange and they would not accept any fault. Offered free shipping on another $90 suit that is worth $10. Do not buy from this company, selling garbage for a premium.

Thumbnail of user ginaj200
1 review
1 helpful vote
July 8th, 2023

Let me start off by saying that I really tried to love this company. I ordered a pink suit from them called the Lotus or something and I received it pretty fast. The quality was terrible, it didn't come with a crotch sticker and it didn't fit so I returned it. I had to jump through hoops to get it returned but I eventually got it sent out to the warehouse. Along the way their service was rude, they had me send multiple pictures of the untouched swim suit and all this bs. In conclusion I never got my money back so I lost a swimsuit and 140 dollars.

Products used:
Lotus bikini

Service
Value
Shipping
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Quality
Thumbnail of user helenal107
1 review
6 helpful votes
June 11th, 2023

They make returning or exchanging very difficult. Process takes days due to having to email back and forth with them and they only email back once a day. They don't even provide any type of return label. They charge $20 for shipping and then leave you in charge of shipping costs for return, this is the only place where I've had to pay to return.

Service
Value
Shipping
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Thumbnail of user francesr513
1 review
2 helpful votes
August 10th, 2023

Excruciatingly painful to deal with when trying to exchange or return items, nearly a week of trying to exchange Bikini tops due to size variation. I have actually got to the stage of giving up as they want me to pay more money to purchase items "as they are low in stock". The tops are not available separately so i would have to purchase whole bikini sets.
I still haven't received address to return items.

Products used:
Bikini

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisr2302
1 review
1 helpful vote
September 7th, 2023

I purchased a bikini that was poor quality and ill-fitting. The bigger problem was the nearly impossible return procedures and policies. It was unclear how to return it or to where, there is an extremely short window (14 days) in which to return it, and the entire process is overly difficult and tedious. Will never buy from here again.

Thumbnail of user laz1
1 review
1 helpful vote
April 7th, 2022

I respected the guides given by Triangl, and it was not at all that especially for the chest. It's tiny. Not suitable only for women who have no breasts. I had to pay $100 in customs tax, I did not expect such an expensive tax. In fact it is send from China and manufactures there. (not at all in Australia). I asked to make a return for once they sent me an XL (knowing that I wear S) and it's still too small. In short, bad brand.
They disappointed me in every way

Tip for consumers:
only women without breasts can wear these swimsuits.
otherwise it's super expensive for what it is + customs taxes which costs as much as the swimsuit

Products used:
Swimwear

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidis639
1 review
3 helpful votes
May 15th, 2023

DO NOT BUY! Such poor quality swimwear and even worse customer service!
First of all, they charge $20 for express shipping with no option for standard shipping. It took 8 days for my bikini to arrive! I reached out about my concerns of not getting the express shipping I'd paid for and they sited a holiday in Hong Kong as their reason for delay (even though they have an Atlanta, GA warehouse that services the USA)
Next, after ONE wear the bottoms are frayed and the material is falling apart. I've followed their care instructions to a tee and have not sat on rough surfaces! Even the front is frayed! They will not replace them and are blaming me for improper use. If you can't get in a chlorine pool with the material then why on earth would they use that material to make a bikini?

Tip for consumers:
DO NOT BUY FROM THIS COMPANY- it is a complete waste of money & time.

Products used:
Bikini

Service
Value
Shipping
Returns
Quality
Thumbnail of user annac1585
2 reviews
1 helpful vote
November 23rd, 2022

I bought the Sherbet Bikini Set with the top size S and bottoms size XS.
Great customer service & quick replies.
I returned the bottoms as they were too small and I was in contact with Triangl.
Amazing quality!

Products used:
Bikinis

Service
Value
Shipping
Returns
Quality
Thumbnail of user patilevoratto
1 review
1 helpful vote
July 24th, 2023
Verified purchase

I bought a top in size Small and got a top XXS. I had to send 3 emails to customer service to get a reply that they allowed my exchange finally. I was informed that I had to pay to send the item back because they didn't provide a return label. They sent me the wrong size, and I had to pay $26 to return it. Terrible customer service, no phone to contact. The chat is awful, and they turn down the conversation while you are writing to complain. I want my money back and won't pay for their mistake. I never bought a top XXS. It was my first purchase and the last one, for sure!

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Thumbnail of user nicoler1727
1 review
2 helpful votes
September 18th, 2023
Verified purchase

Bought a suit from this company that broke upon first use, went back and forth with customer service for weeks and wasn't able to return, exchange or get money back. This company is a scam, the quality is terrible, and customer service is a complete joke.

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Value
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About the business

Neoprene bikinis exclusive to our website. Affordable & effortlessly cool. Instagram:@triangl.

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